posted
Best answer August 09, 2023
Solved
Best Answers
Greetings, @employmentconsul. Thank you for responding and sharing more information. I am glad to assist you with the sub-customer feature and processing invoices.
When you create an invoice transaction, your sub-customer should appear in the customer list. After reviewing our records, I've discovered an ongoing issue with missing customers in the drop-down options when creating Sales and Expense transactions.
To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users and provide this investigation number for easy tracking: INV-91127.
To reach them, follow the steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details and support hours open this article: QuickBooks Online Support.
If you are considering upgrading your current QuickBooks Online Simple Start subscription to a higher version of the software, we recommend reviewing the information contained in this article. It provides detailed guidance on the process and requirements involved in upgrading, so you can make an informed decision that meets your business needs: Upgrade or downgrade your QuickBooks Online subscription.
Once everything is set, you might want to utilize this link for reference in seamlessly managing your receivables: Record invoice payments in QuickBooks Online.
Please bear with us as we're working to resolve this. In case you have any additional questions about invoices, you're always welcome to post them in your reply. I'll be here to answer them for you. Keep safe and have a great weekend ahead!
Greetings, @employmentconsul. Thank you for responding and sharing more information. I am glad to assist you with the sub-customer feature and processing invoices.
When you create an invoice transaction, your sub-customer should appear in the customer list. After reviewing our records, I've discovered an ongoing issue with missing customers in the drop-down options when creating Sales and Expense transactions.
To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users and provide this investigation number for easy tracking: INV-91127.
To reach them, follow the steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details and support hours open this article: QuickBooks Online Support.
If you are considering upgrading your current QuickBooks Online Simple Start subscription to a higher version of the software, we recommend reviewing the information contained in this article. It provides detailed guidance on the process and requirements involved in upgrading, so you can make an informed decision that meets your business needs: Upgrade or downgrade your QuickBooks Online subscription.
Once everything is set, you might want to utilize this link for reference in seamlessly managing your receivables: Record invoice payments in QuickBooks Online.
Please bear with us as we're working to resolve this. In case you have any additional questions about invoices, you're always welcome to post them in your reply. I'll be here to answer them for you. Keep safe and have a great weekend ahead!
