Is there really someone who will message me back? I have waited for 30 minutes and tried the messaging tool twice. And there are no phone numbers to actually talk,

I have yet to have ANYONE get back to me, on the chat.  

Your best bet would be to request a callback, since they won't give anyone an actual phone number. 

There are limited hours, right now, due to Covid-19, so don't wait to request the callback.  

Otherwise, you could maybe post your question here, and see if anyone might be able to help you quicker. 

Good Luck. 

It's a delight to have you here in the Community, @jolenerisch.

As mentioned by @Just_me, there are get a callback and post a question options aside from chat to get a QuickBooks Online support. To place a callback, here's how:

1. Go to the Help (?) menu then choose Contact Us.
2. Enter your question or concern in the search box  then click Let's talk once finished.
3. Select either the Get a Callback or Post a question options.

Also, you can post a question here in the Community to get your issue addressed. To begin with, can you please give me more details about the help you need? This is for me to provide the best resolution for your concern.

Moreover, I don't want to leave you empty-handed, you'll want to check out this handy help article in case you have other QuickBooks concerns such as setting up payments, running reports, managing your account and inventories, etc.: QuickBooks Online help articles.

As always, you can get back to me if you have other questions or need help with QuickBooks. Take care always and have a nice day, @jolenerisch.

I can't access my desktop because it makes me put in account ID/PW and they don't work. I"ve re-set PW 3x. still can't get in. HOw do i get to the Help button if i can't get into my desktop!!!

Good Afternoon, @pfbegin. 

I can see how frustrating this could be when trying to run your business. However, I'm here to help, and I've got you covered. 

You can get in touch with our Customer Support Team by using the "Contact Us" website since you're unable to follow the instructions through your QuickBooks Desktop (QBDT) account. Allow me to walk you through the easy steps. 

Here's how: 

1. Go to the Contact Us website. 
2. Click the Search for something else option. 
3. Give a brief description of the issue and press Search. 

       4. Scroll down and hit Start a message. 

       5. You'll be brought to a chat page. Enter all the required information so that you're able to get in contact with a QuickBooks Specialist.

It's that simple. For future reference, here's an article that may be able to help you if you have any more trouble logging in again: Resolve issues with My Account login. 

Your issue should be fixed in no time after speaking with our Support Team. Let me know how it goes. I want to ensure that you're able to get back on track with your business. I'm only a post away if you need me. Have a great Monday!