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dgordon11
Level 1

issue with Payment Reminder set up

I am having a technical problem with the Set Payment Reminders screens. THey are not resizing and are set off center and too small so that the progress buttons don't show. So I can't set up batch payment reminders. I spent 2 hours on Chat with a QB tech support and they could not fix the problem. I have tried reinstalling the program and every screen issue resolution idea I could find online, such as checking Compatibility settings, etc. 

Suggestions? 

10 Comments
Candice C
QuickBooks Team

issue with Payment Reminder set up

Hello, @dgordon11

 

I hope your day is going well so far. To properly assist you with this issue, are you the only user having this problem, or are others as well? This will allow me to determine the best solution for your unique business. In the meantime, you can try another basic troubleshooting step that helps to resolve this problem. It's called Clean Install QuickBooks Desktop

 

If you have any questions, please let me know. I want to make sure that this issue is resolved as soon as possible. I'll be waiting for your response. 

dgordon11
Level 1

issue with Payment Reminder set up

I was on the chat line with a tech rep for over 2 hours. We did the clean reinstall and it did not solve the problem. 

I am the only person using the program for the association. 

GlinetteC
Moderator

issue with Payment Reminder set up

I appreciate the troubleshooting steps you've tried to resolve the issue, dgordon11.

 

I want this sorted out so you'd be able to finish setting up your Payment Reminders. Let's try another troubleshooting step to fix sizing or other display issues. We can change the display settings in QuickBooks. Here's how:

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. In the search field, type "QuickBook", and then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Go to the Compatibility tab.
  6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
  7. Select Apply and then OK.

Once done, try re-opening QuickBooks to check if you're now able to set up the payment reminders without having any issues. 

 

Please check out this article for additional information and steps on fixing screen issues in QBDT: Fix screen issues in QuickBooks Desktop.

 

I'd appreciate it if you could give me an update on how the steps work. I want to make sure this is taken care of.

dgordon11
Level 1

issue with Payment Reminder set up

I did that. Did not resolve the issue. I also used the repair tool. did not work. I also played around with font size and resolution. Did not work. I did everything in the FIX SCREEN ISSUES> didn't work. 

ChristieAnn
QuickBooks Team

issue with Payment Reminder set up

Hi there, dgordon11.
 
Thank you for performing the troubleshooting steps to resolve the issue.
 
I know you've spent two hours on chat with our QuickBooks Tech Support to get this issue fixed. However, to investigate why you're still unable to set up batch payment reminders, I suggest contacting them again. They have the necessary tools to review your account to see the cause of the issue. You'll also have the option talk to a representative by requesting for a callback.
 
Here's how to contact them: 
 
  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about setting up Payment Reminder and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

  • Ask the Community – allows you to post your question broadly so that a variety of experts can answer.
  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.
 
Please check this article to see steps on how you can review and send payment reminders: How to customize and manage invoice payment reminders. This also provides information on how to manage mailing lists and to turn off payment reminders.
 
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
dgordon11
Level 1

issue with Payment Reminder set up

My issue is not about exporting AT ALL. OH well. I guess it doesn't matter. No one so far can fix this. It has something to do with R6 update on 4/20. 

dgordon11
Level 1

issue with Payment Reminder set up

Still not working. I have even tried installing the program on another computer and the problem is still there so FOR SURE the problem is in the program. Someone was supposed to call me back on Friday and they never did. 

Pabz_L
QuickBooks Team

issue with Payment Reminder set up

Hello, @dgordon11.

 

Let me add some information about why you are experiencing this kind of issue in your QuickBooks Desktop.

 

First, check if there is an update with your Windows Operating System. QuickBooks Depends on your Windows OS, so if there is an update, it affects the behavior of the QuickBooks software.

 

Second, your QuickBooks Desktop is not on its latest release. Updating to a new release usually involves minor changes but it doesn’t require you to update your company file. This also helps run the software smoothly. 

 

To update your QuickBooks Desktop, here’s how.

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

 

If you wanted to set up an automatic update in your QuickBooks Desktop, you can refer to this article. Update QuickBooks Desktop to the latest release.

 

If the issue persists, I recommend getting in touch again with our Phone Support Team. They have the proper tools to check your account and give you a proper resolution. 

 

Please follow the steps above given by my colleague to reach our Phone Support Team.

 

Feel free to leave a comment if you have any other questions. Take care!

dgordon11
Level 1

issue with Payment Reminder set up

I did all of those things. I spoke with a chat rep for over 2 hours. I have been on the phone twice with a phone rep who could not help and escalated it last Thursday. Someone was supposed to call back but never did. 

LieraMarie_A
QuickBooks Team

issue with Payment Reminder set up

This isn't what we want you to experience with us, @dgordon11.

 

Since you've mentioned that the representative already escalated the case, I suggest calling us again to check its status. If you have the case number, then you can provide that to the next agent.

 

Here's how to contact them:

  1. Go to Help and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Let them know about your concern.
  4. Click Continue, then select if you want to schedule a callback.

 

For more details about our support availability, refer to this article: Contact Support.

 

If you have other concerns, please let us know. Have a great day.

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