Thanks for coming here with us, vjgoll-gmail-com.
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Thanks for reaching back out to the Community. The best way to receive an explanation of why you're being billed twice in a month is by getting in touch with our Customer Support Team.
The QuickBooks Community is a public communication platform that doesn't allow personal information needed to pull up your account to look further into this problem. However, our Support Team has the tools to pull up your account.
Here's how to contact our Customer Support Team:
Let me know how it goes. If you have any other questions or concerns, don't hesitate to ask. Have a great day!
Do not care much for the way the community page works. I get an email notification with a link to a message. I click on the link and it opens the community page but I cannot reply until I sign in. I click on the sign in prompt and get ten options instead of being automatically prompted to the community and getting a sign in page. If I am already signed in to QB it does not recognize me in community and I must login separately.
The email prompt I had shows a note from another member, but when I get here, I do not see that reply; the answer to their question though is NO, I have not heard back from anyone at Intuit about my double billing issue.
Thank you for reaching back out to us, vjgoll-gmail-com. I'd like to work with you to find a solution to this situation. Please be on the lookout for a private message from me to discuss this further.