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Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

 
10 Comments
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Moderator

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Thanks for coming here with us, vjgoll-gmail-com.

 

I understand your desire to get in touch with live support. At this moment, our chat support is temporarily unavailable. You may consider reaching them again at a later time.

 

For now, I'm here to offer help. Would you mind sharing your concern? I'd appreciate any details that you can provide so we can fix it.

 

In case you need reference on how to reach our QuickBooks Care Support, you can follow the steps below:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Please don't hesitate to leave me a comment below. Have a wonderful day ahead.

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

It appears that I am getting billed twice each month for some time for the same account.

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

It appears I am being billed twice each month for one account.

Highlighted
QuickBooks Team

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Hey, @vjgoll-gmail-com

 

Thanks for reaching back out to the Community. The best way to receive an explanation of why you're being billed twice in a month is by getting in touch with our Customer Support Team.

 

The QuickBooks Community is a public communication platform that doesn't allow personal information needed to pull up your account to look further into this problem. However, our Support Team has the tools to pull up your account. 

 

Here's how to contact our Customer Support Team

 

  1. Go to the Help icon. 
  2. Tap Contact Us
  3. Type in your question and select Let's Talk
  4. Scroll down and choose to Get a Callback

 

Let me know how it goes. If you have any other questions or concerns, don't hesitate to ask. Have a great day!

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Thank you very much.

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Left a message and waiting on a call back.

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Do not care much for the way the community page works. I get an email notification with a link to a message. I click on the link and it opens the community page but I cannot reply until I sign in. I click on the sign in prompt and get ten options instead of being automatically prompted to the community and getting a sign in page. If I am already signed in to QB it does not recognize me in community and I must login separately. 

 

The email prompt I had shows a note from another member, but when I get here, I do not see that reply; the answer to their question though is NO, I have not heard back from anyone at Intuit about my double billing issue.

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

I am getting lots of emails and badges, not needed or wanted, but no reply to my inquiry.

Highlighted
Moderator

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Thank you for reaching back out to us, vjgoll-gmail-com. I'd like to work with you to find a solution to this situation. Please be on the lookout for a private message from me to discuss this further.

Highlighted
Level 1

It looks like the chat for an agent is not working and I can't contact Intuit at all.

Thank you.

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