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Level 1

Merchant Services - Batch Invoicing - No Payment link

QB Desktop Pro 2020 -  Just added Merchant Services.  When I send out an invoice directly from the customer screen, the email goes out with the Payment Link.   When I send out an invoice using the send forms function (usually when you send multiple invoices) the email goes out and the Payment Link is missing.  So the same invoice for the same customer, if sent from the invoice screen goes out with the link, but if sent from the send forms screen it does not.

 

Any help?

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QuickBooks Team

Merchant Services - Batch Invoicing - No Payment link

Hi there, @d2usher

 

Thank you for reaching out to the Community. To isolate this case, I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this payment link missing in your end.   

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible. 

 

Here's how to connect with our Customer teams: 

 

  1. Sign in to your company account, then click Help.
  2. Choose QuickBooks Desktop Help.
  3. Hit Contact Us
  4. Enter the question in the description field, then click Continue
  5. Select either Start messaging or Get a callback.  

 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.   

 

Please know that the Community is always here to help you sort this out, so please don't hesitate visit us again. Have a great day!

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