cancel
Showing results for 
Search instead for 
Did you mean: 
ShopAdmin
Level 5

Mobile app not showing bills

Anyone else finding out how useless yhe mobile app is. Currently looking at suppliers and it just does not show ANY bills if the supplier has more than 5 bills. How useless. I've refreshed the data Deleted and reinstalled the app Installed app on a new phone and still same useless results
6 Comments 6
Ethel_A
QuickBooks Team

Mobile app not showing bills

It isn't the kind of experience I'd like you to have, @ShopAdmin.

 

Let me share some insights with you about checking bills in Mobile App. I'll make sure you'll be able to access bill features in QuickBooks.

 

QuickBooks Online Mobile App has limited features. I'd recommend checking this article as your reference to check the features available using different devices: Compare mobile app features.

 

Currently, the bill feature is available using QuickBooks' supported browser. You can check this article for more information: Enter bills and record bill payments in QuickBooks Online.

 

Also, feel free to visit this link to find QuickBook's recent updates: QuickBooks New Features and Innovations.

 

Don't hesitate to drop a comment below if you have other queries about QuickBooks Online Mobile App. I'll be around to help.

ShopAdmin
Level 5

Mobile app not showing bills

@Ethel_A , 

 

Sorry - you have fundamentally miss-understood the issue.

 

When I use the Quickbooks phone app, that I have downloaded from the Play Store, there is a feature that allows me to see the bills of a supplier.  If the supplier has only one or two transactions then I can see them.  If they have more then the screen shows nothing - actually the screen shows "there are no transactions" which is very disconcerting when you know that there are transactions available!

 

Basically the app cannot cope with any supplier with a large number of transactions.  You would be better of DELETING these features that DO NOT WORK, rather than lying to your customers that all is perfect !

Charies_M
Moderator

Mobile app not showing bills

I appreciate the additional clarifications regarding your concern, ShopAdmin.

 

QuickBooks Mobile app allows a limited number of bills for a supplier. Dealing with large files can best be done by logging in to your account using a supported browser. From there you can run the Bill and Applied Payments report. This will give you all the payments you’ve made and the bills that go with them.

 

Here's how:

  1. Go back to the Reports menu.
  2. Scroll down to the What you owe section and look for Bill and Applied Payments.
  3. You can also type in the name of the report in the Search bar to easily find it.

Let me also share these articles about running reports in the program for additional reference: 

To know more about the features available using the mobile app, check out this link: GET HELP.

 

While we continue making improvements t our product features, I encourage you to visit QuickBooks New Features and Innovations for the most recent updates available.

 

Let me know if I can help you with anything by leaving a comment below or post again. Thank you and have a great day ahead.

ShopAdmin
Level 5

Mobile app not showing bills

I really think you as a company need to be a lot more transparent in how you 'tell people' your system works.  You need to say clearly that you have a mobile app...and that so long as you only have say 10 transactions a month - the app will work - any more than that then do not bother with the app as it will not work.

 

You are misleading your customers by making false statements

Strattonjthomas
Level 1

Mobile app not showing bills

Agreed. They still haven’t fixed and never will. They are lame

Zdog-mcfrog
Level 1

Mobile app not showing bills

This is a MASSIVE gap. Intuit strategically makes tasks difficult to get you to use their bill pay and scoop the float but there’s no logical reason for this gap. In fact, being able to add bills with mobile app and schedule payments should lend to MORE usage of their billlpay. What a missed product opportunity.

Need to get in touch?

Contact us