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Ostecind1
Level 2

My checks suddenly stopped printing properly

My checks suddenly stopped printing properly and to format where I need them to is impossible as the window won't adjust enough. Any others have this issue? This is on Quickbooks Pro 2020 and apparently they do not have any support.

6 Comments
ChristieAnn
QuickBooks Team

My checks suddenly stopped printing properly

Welcome back here in QuickBooks Community, Ostecind1.

 

For now, we didn't receive any concern about suddenly stopped printing checks properly. I'll provide some troubleshooting steps so you can print the entry accurately.

 

Before following the solution steps below, I suggest ensuring your QuickBooks is updated to the latest release. Then, your computer is connected to the printer, and that the printer software is installed.

 

Once done, I first recommend checking your printer to verify if your printer can print outside of QuickBooks. Please note to use Notepad.

 

Here's how:

 

  1. Choose Start and browse to Notepad.
  2. Enter some text and choose File. Then, Print.
  3. Select the correct printer and select Print.

 

If that print test didn't work, turn off the printer and restart your computer. Then, turn the printer back on. And, make sure the printer paper is loaded correctly. To see additional information on how to finish the troubleshooting instructions, you can open this article: Resolve printing issues.

 

On the other hand, QuickBooks Desktop support recently changed the way to contact them from phone to messaging. This is to ensure you are routed to the right QuickBooks team. This is also the quickest and most secure way for you to find answers and get next-level assistance.

 

Here's how to get in touch with the chat support:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about printing checks and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose Message an Agent – This allows you to chat directly with a support agent.

 

Please refer to this article to see steps on how you can print multiple checks by batch: Print checks one at a time or in a batch.

 

Please let us know how it goes by clicking the Reply button below. I’ll be here to keep helping. Wishing you all the best.

Ostecind1
Level 2

My checks suddenly stopped printing properly

That is not the problem at all. I can print a check, it is printing not aligned on quick book checks... I need to talk with someone to walk through this! I paid for the quick book checks and the software and have used them for 20 years without an is and NOW, it is screwed up!

JasroV
QuickBooks Team

My checks suddenly stopped printing properly

This is not what I want you to experience with QuickBooks, @Ostecind1.

 

Allow me to chime in and share with you some troubleshooting steps to isolate this issue. I recommend downloading our QuickBooks Tool Hub. Once downloaded, open the file (QuickBooksToolHub.exe) and follow the on-screen steps to install it.

 

Once the instillation is finished, proceed with these steps to troubleshoot the issue:

 

  1. Open the QuickBooks Tool Hub.
  2. Select Program Problems.
  3. Click the QuickBooks PDF & Print Repair Tool
  4. Then attempt to print, email, or save as a PDF from QuickBooks Desktop again.

You can also refer to this article for more details and troubleshooting steps: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

If you still wish to get in touch with our live agent, you can refer to the steps shared by my college ChristieAnn. In addition to that, you can also check this link for additional reference and their availability: Contact QuickBooks Desktop support.

 

In case you need to learn some pointers in supervising your software seamlessly, we have articles that you can use for your future reference. You can visit our QuickBooks Support page for guidance.

 

Keep me in the loop if you have queries printing your checks or other questions about QuickBooks. I’ll be around ready to back you up. Have a good one and stay safe.

Ostecind1
Level 2

My checks suddenly stopped printing properly

This did not work.

 

Ostecind1
Level 2

My checks suddenly stopped printing properly

DID NOT WORK!

 

ReyJohn_D
Moderator

My checks suddenly stopped printing properly

I also want this resolved as much as you do, @Ostecind1.

 

Let me provide more solutions to fix your misaligned checks issue.

 

First, have you tried adjusting your checks' alignments? If you haven't already, you can perform a course or fine alignment adjustments depending on your needs.

 

For this one, you'll need to use a continuous-feed printer. Please follow along below to get you going:

 

  1. Go to File, and then choose Printer Setup.
  2. In the Form Name drop-down, select Check/Paycheck.
  3. Choose the right printer name and type from the drop-down list.
  4. Click Align, and then OK when you're ready. 
    d944.PNG

For more details, please check out this article: Align checks for continuous-feed printers.

 

If the issue persists, I recommend getting in touch with our live support. This way, they can perform a screen-sharing session and provide other fixes. To achieve this, you can follow the steps given by my peer @ChristieAnn above.

d945.PNG

 

To ensure they can assist you promptly, please review our support hours guide.

 

Also, you can run some vendor-related reports in QuickBooks. Just go to the Reports menu, and then select one from the Vendors & Payables section.

 

I'm just a comment away if you need more help about printing checks in QuickBooks. Have a good one.

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