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roseroscoe44
Level 2

Numbering of Sales Receipts Problem

We have an online store that when a customer places an order OneSaas takes it into Woo Commerce and it creates the sales receipt and sends it to QuickBooks Online using the next available number. At times I have to create a Sales REceipt manually and it generates the next available number.  The problem I am having is that if an online order comes in it breaks the integration process because it does not recognize that I used the number and it will use it again.  Any Advise?

Solved
Best answer October 24, 2020

Best Answers
MaryAnn_E
QuickBooks Team

Numbering of Sales Receipts Problem

Hello there, @roseroscoe44.

 

Since you're using a third-party app that integrates with QuickBooks, I suggest reaching out to the app provider to double-check the underlying issue you've experienced.  

 

Here's how to contact them: 

  1. Go to Intuit Developer Support.
  2. Select QuickBooks Online.
  3. Hit Ask a Question.
  4. Click Sign In.

 

When syncing to the system, if it won't detect the number again, you can manually edit the number on the sales receipt.

 

For further guidance, learn more in this article on how to set a numbering preference on sales forms: How to change the invoice number on sales forms.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help. Have a wonderful day.

View solution in original post

3 Comments 3
MaryAnn_E
QuickBooks Team

Numbering of Sales Receipts Problem

Hello there, @roseroscoe44.

 

Since you're using a third-party app that integrates with QuickBooks, I suggest reaching out to the app provider to double-check the underlying issue you've experienced.  

 

Here's how to contact them: 

  1. Go to Intuit Developer Support.
  2. Select QuickBooks Online.
  3. Hit Ask a Question.
  4. Click Sign In.

 

When syncing to the system, if it won't detect the number again, you can manually edit the number on the sales receipt.

 

For further guidance, learn more in this article on how to set a numbering preference on sales forms: How to change the invoice number on sales forms.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help. Have a wonderful day.

View solution in original post

roseroscoe44
Level 2

Numbering of Sales Receipts Problem

Unfortunately this is not helping me.  Thank you

JessT
QuickBooks Team

Numbering of Sales Receipts Problem

Hi roseroscoe44,

 

The detection of the sales receipt number has something to do with data synchronization. We'll have the engineers of the three programs improve this process.

 

On our part, I recommend contacting our Support so that they can gather more information for the said purpose. However, I'm unable to provide an update on how or when this will be taken care of, as we don't have visibilities on the projects of our engineers. The important thing right now is we can report this behavior.

 

You can use these steps when you contact Support from Monday to Friday, 6 AM to 6 PM, PST.

  1. Click on Help and choose Talk to Human.
  2. Enter something like need help with data from WooCommerce.
  3. Click I still need a human.

You can also contact the support teams of WooCommerce and OneSaas about this.

 

I can see that MaryAnn has shared some additional references above. If you have other questions, just let me know.

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