Numbering of Sales Receipts Problem

Unfortunately this is not helping me.  Thank you

Hi roseroscoe44,

The detection of the sales receipt number has something to do with data synchronization. We'll have the engineers of the three programs improve this process.

On our part, I recommend contacting our Support so that they can gather more information for the said purpose. However, I'm unable to provide an update on how or when this will be taken care of, as we don't have visibilities on the projects of our engineers. The important thing right now is we can report this behavior.

You can use these steps when you contact Support from Monday to Friday, 6 AM to 6 PM, PST.

1. Click on Help and choose Talk to Human.
2. Enter something like need help with data from WooCommerce.
3. Click I still need a human.

You can also contact the support teams of WooCommerce and OneSaas about this.

I can see that MaryAnn has shared some additional references above. If you have other questions, just let me know.

what do some sales receipts have numbers and others dont

Thank you for responding in thread, Christinerobrien.

Before anything else, may I ask if you're using a third-party application for your sales receipt? I'd appreciate it if you can give us few details about it. This way, we can give you relevant information and specific troubleshooting steps to fix it.

In the meantime, we can perform troubleshooting steps to see if there's an underlying browser issue. We can start by accessing QuickBooks Online through a private window.

These are the keyboard shortcuts to open a private window:

• Google Chrome and Microsoft Edge - press CTRL + Shift + N.
• Mozilla Firefox - press CTRL + Shift + P.
• Safari for Mac - press Command + Shift + N.

If it's now showing the numbers for all your sales receipts, then, that's good. It means, we just need to go back to your regular browsing window and clear browser's cache. This process will remove outdated and damage internet files that can cause minor browsing issues.

You can check out this article for other supported browsers that works perfectly with QuickBooks Online.

Don't hesitate to get back to me if you'd like to add more details about it. I'll keep an eye on your response. Have a nice day!

I made a mistake the number is linked to deposits.  I realize I have not linked all sales receipts. thank you for your response

Hi there, we do NOT have a third-party (We do have multiple locations), but QBO frequently issues the same Sales Order or Invoice number to different sales/different customers. IF this is a settings issue, please let me know? Thanks.

Good evening, @Sheryl_4700. 

Thanks for hopping on this thread about Sales Receipts in QuickBooks Online. 

Since you're not using a third party, I recommend contacting our Customer Support Team so they can assist you further. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and pick to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!