Online version keeps crashing

Good evening, @CRWigant. 

Welcome to the Community!

I appreciate you checking this issue in another browser. This helps narrow down the cause of the problem. I do recommend doing a few more actions before digging deeper: 

• Sign out and then back into your QBO account
• Turn your device off and then back on

Please let me know if these actions help or if we need to help you further. I'll be waiting for your response! 

I have followed those instructions and it doesn't make any difference. FWIW, I've been unable to sign out of Quickbooks for a good year. I have to X out.

I can clear downloaded transactions by clicking on one and hitting the Reload icon - I have to do that for each transaction. I can also log out of QB by doing the same thing. To do almost anything I have to hit the Reload button. However, I can run a report, but when I click on an item in a report to get more details, it freezes up. This seems to be a Quickbooks issue in that I've tried to log in from different computers hoping for a different result.

In addition to the information below, I just tried logging in in Incognito Mode and it worked great! Can you tell me what to do so it works in normal mode?

thanks!

QB online works great in Incognito Mode (I don't know if my previous comment actually posted).

Thanks for the update, CRWigant. I'm glad to hear that QuickBooks Online (QBO) works perfectly in incognito mode. I also appreciate your efforts in troubleshooting and taking steps to isolate this issue. Let's proceed with clearing your cache to ensure smooth management of your company in the regular mode.

Your browser uses a cache for efficient loading of QuickBooks. You'll have to regularly remove outdated and unnecessary ones to avoid potential viewing and performance issues with QBO.

Start by returning to your default or normal browser and clear its cache. Please select the appropriate link below:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After that, restart your browser and log back into your QBO account to refresh the system.

Additionally, would you like to save the customization settings of your report to be available for future use? To do so, check out this article for the complete guide: Memorize reports in QuickBooks Online.

You can always get back to this thread if you have other concerns about managing your business's growth and transactions with QBO. I'm always ready to help you out.

I have done all this in the past.  And just followed these instructions again this morning. It's still not working properly - keeps freezing up with links within the software. It does not load properly when I first log-in.

Let me direct you to the best support available to investigate the freezing issue, CRWigant.

Since you've already done the steps recommended, I encourage you to contact our QuickBooks Support team. They have additional tools to do a remote session and investigate this further. To reach them, follow the steps below:

1. Log in to your QuickBooks Online company.
2. Choose Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

I'll also share these resources that will guide you in matching your bank transactions, learning other sign-in tips, and troubleshooting:

• Categorize online bank transactions in QuickBooks Online
• Recover your Intuit Account if you can’t sign in

Let me know if you encounter any other issues by leaving a comment in this thread, and I'll get back to you as soon as possible. Take care and have a good one.

Ironically, I can't get to support without going through the incognito setup. So, I'm going to try to delete Intuit related cookies and links and see what happens. Otherwise, I'll go through the Incognito mode and get to Support that way. Thanks for your help and input!

I'm having the same issues for a good five days now and tried both chrome, firefox, normal and incognito. these above mentioned suggestions are not really solving the issue which is not a browser or computer problem, more like a software problem as it seems like we are not the only ones. I'm hoping QBO will keep us posted if they were able to resolve the issue. as an accountant this is a huge issue on a daily basis when you are spending 6-10 hrs in QBO a day and you are in the middle of something.

We appreciate you for bringing this one to our attention and we know how hard it is when the program crashes when you are in the middle of something, BlankaD.

Since the issue persists after performing the recommended solutions provided by my colleagues, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate the root cause of this issue. You may call us at a time convenient to you, or we’ll get in touch with you instead. Let me show you how:

1. Go to the Help icon on the top right.
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
5. Press Contact us.
6. Tick Continue.
7. Choose Chat or Get a callback.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

I'm also adding this link to help manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online. This resource will guide you to update the card on file, change your subscription, or view your billing history.

This thread's still open, so I'm all ears if you have concerns about creating transactions or running your business in QuickBooks. If you also need to take care of other things like running reports, let us know. My colleagues and I will reply as soon as possible.

This has been happening to me for the last 2 months. If you check down detector (its another website) you will see a lot of other people are having these issues too. I contacted support and was told they were aware of it and are working on it. Its been 2 months and i've lost countless hours of productivity due to having to deal with these freezes and hang ups. It is so frustrating working on something, hitting save, and waiting for 10 minutes for the page to just be stuck. Then I have to go back in redo my work, sometimes up to three times or more before it will save. At this point I am researching alternatives to quickbooks because this is totally unacceptable.

I comprehend the challenges you experience when the software crashes, as this affects your business task, @acctggst.

Let me provide additional ways to help fix the situation. Most issues related to accessing QuickBooks Online (QBO) have something to do with the browser version. It also relies on your computer processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended. To address this, I recommend ensuring your browser is up-to-date. Here's a list of supported browsers: 

• Internet Explorer is no longer a supported browser.
• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer.
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

Here's an article you can check for more details: Why is my QuickBooks Online slow?

After ensuring that your browser is up-to-date and the crashing persists, let's open an incognito/private window, as this can be a cache-related issue. Refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Press "Ctrl + Shift + N"
• Mozilla Firefox: Press "Ctrl + Shift + P"
• Microsoft Edge: Press "Ctrl + Shift + N"
• Safari: Press "⌘ + Shift + N"

When this works, please proceed to clear your browser's cache. Doing so will remove and fix any problems and optimize the program's performance. 

If you've already performed these steps and the issue persists, I recommend contacting our Technical Support Team. They have the necessary tools to review your account and investigate the root cause of your concern.

1. Go to the Help icon.
2. Enter a brief description of your concern.
3. Select Contact Us.
4. Choose Talk to human or Start a chat.

Our support hours for Plus, Essentials, and Simple Start are Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.

Let me add this resource should you have other QBO-related concerns: Self-help articles.

Please let us know if you have other queries about the crashing issue. We'll do our best to get them fixed promptly. Stay safe.

I am having the same issue of QBO crashing.  It crashes randomly multiple times a day, and sometimes multiple times when trying to complete the same task, which requires so much duplicated work.  I use Firefox and it is the most updated version.  I have tried incognito mode and it still crashes.  I have tried Chrome and Edge as well with the same issue.  Cache and cookies have been cleared. 

What the heck is going on, Quickbooks?  This problem has only existed for the last several months and I have been using QBO for 4+ years.  Obviously something is wrong on your end and it is not because of the user's browser.  This issue coupled with other "improvements" that were made to the invoicing template are causing me hours and hours of lost time. 

Fortunately, I can still work just fine in Incognito Mode. I don't have time to track down the support team right now and from what I read they are still working on it. I use Chrome, and like I said, so far it works in Incognito Mode. Good luck!

I value your time and effort in performing initial troubleshooting steps, Rikki. Allow me to route you to the appropriate support so this can be promptly sorted out.

Since you are getting the same issue, I'd recommend contacting our Technical Support Team to help you securely check this issue and investigate further using their tools.

Here are the steps to guide you:
 

1. Sign in to your QuickBooks Online account.
2. Go to Help (?) icon.
3. Provide brief details of your concern.
4. Hit Contact Us. Then, select Talk to human or Start a chat.

For your convenience, you can contact a live representative during their business hours. Refer to this article it is located under the Support Hours section: QuickBooks Online Support

On the other hand, it's nice to hear that you can work with QuickBooks successfully using incognito mode, CRWigant. As always, we're always here to back you up in case you need assistance.

Furthermore, you can consider checking this article to help you ensure you're getting the most out of your QBO experience: Why is my QuickBooks Online slow?

If you have other concerns and questions regarding QuickBooks-related issues, feel free to contact us. We're always here to assist you.