My original credit card used for automatic renewal was compromised. I forgot to update Intuit. But I corrected it and received my notice of payment January 15, 2019. Now though, I cannot get my payroll program to recognize that it has been updated. Can you help me? I have tried to enter it so many times it has locked me out for another 1069 minutes.
Hello there, Admin68.
Thanks for taking the time to reached out to us. I want to make sure that you're able to get the assistance that you need.
As much as I would love to get this handled directly, pulling up and getting the updates of your billing information requires some of your personal information, which I am unable to do in this public forum. For security reasons, you may need to get in touch with our Phone Support Team for them to check the credit card associated with your account.
Here's how you contact our phone support:
Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.
Good day, @Aune-4331.
Thanks for joining this thread. Let me help provide some insights about the payroll subscription in QuickBooks Desktop.
Since you've already renew your payroll subscription, let's log in to your Account Maintenance page to check the status of your service. Here's how:
If it's Active, you can log out to your account so that the system will refresh and identify that you already renew your subscription. However, if the status is Inactive, you'll need to get in touch with our QuickBooks Online Payroll Support Team. They have additional tools to pull up your account and re-instate your service key to activate your payroll subscription.
Here's how to contact our payroll support:
For additional reference, you can check this article: View and update QuickBooks Desktop Payroll service account information.
That should do it! Feel me in if you have additional questions about the payroll subscription. I'll be around to help.
Thanks for reaching the Community space, @Mr Ed.
You can run the Verify Data and Rebuild Data utilities. The first utility identifies any errors and the second one fixes them. This ensures your company file is error-free and doesn't have any minor data issues.
To run the Verify Data utility:
To run the Rebuild Data utility:
For detailed steps, go through this article: Resolve Data Damage With Your Company File.
Once done, let's try to renew your payroll subscription again.
You can also renew your subscription by logging in to your QuickBooks My Account. Under Products & Services select the Payroll Subscription tile and click on Resubscribe.
You can refer to this article for more details: Reactivate your QuickBooks Payroll subscription.
However, if the issue persists, I'd suggest contacting our Customer Support Team. They have tools that can pull up your account securely and help you renew your payroll subscription. Here's how:
You can also check out this link for the list of our QuickBooks support hours: Support hours and types.
Additionally, here's a helpful reference that you can check out about the latest payroll news and updates: Latest payroll news and updates.
You might also want to check this article that can guide you on how to customize reports in QBDT. From there, you'll learn how to generate a report that shows the information you need.
Please know that I'm just a comment away if you need further assistance. Wishing you all the best.
Hello @1231 4614 9559 029,
Thank you for posting here in the Community. Let me share some information about how you can contact QuickBooks support and renew the subscription.
If you're using QuickBooks Online Payroll Enhanced, you have the option to renew within your account. Here's how:
For QuickBooks Online Payroll (all other versions), you can contact our Payroll Support Team through these steps:
In case you're using QuickBooks Desktop, here's how you can get in touch with them:
Also, you can refer to the steps provided by my colleague above if you're trying to renew using the Desktop version.
For more information, as well as how to re-run the payroll setup after renewing the service, I recommend the following article: Reactivate your QuickBooks Payroll subscription.
Please let us know if you need anything else. The Community and I will be here to help you.