You're the second customer I've seen today that posted a similar concern, finance12.
Are you getting the Something went wrong error when opening any reports in QuickBooks Online? If so, then I'd like to let you know that we're now working on getting this fixed. Rest assured that we will roll out updates soon when a resolution is available.
While we don't currently have a workaround, I'd suggest getting in touch with us. We will add you to the affected users list, so you'll receive a notification when this issue is resolved. To get our contact number, click the Help icon in the upper right-hand corner. From there, select the Contact Us button.
However, if you're not getting an error, you might want to give these steps a try:
I appreciate your patience on this. Feel free to post again if you need anything else.
Hello there, Finance12.
Our engineers have fixed this issue. You can now pull up any reports in the system.
Feel free to post in the Community if you have other questions.
What about people who were note "on-line' users who started having problems around the 14th of Feb, which problems are not fixed yet? Problem for us is report for Sales by Item Detail is misapplying received payments to invoices beyond the date parameters set for the report (in cash) and also understating some payments totally.
Hi there, @Wgeary.
Thanks for joining the conversation. I'm here to help share some information about the Sales by Item Detail report in QuickBooks Online.
I haven't found any similar cases reported to us. To single this issue out you can try accessing your QuickBooks using a private browser. This can help us determine if the issue is browser related.
Here are the different keyboard shortcuts to open a private browser:
If it works fine, you can go back to your regular browser and clear its cache. The stored data can cause some odd errors and simply needs to be cleared from the browser. Please follow the outlined steps in this article depending on the browser you're using: Delete or disable cache and temporary internet files in your web browser.
However, if the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have necessary tools such as screen-sharing that can help check your transaction and verify what's causing the issue.
This information should get you moving today.
Please let me know if you need additional assistance with this concern or any questions about QuickBooks. I'll be around to help you out. Have a nice day ahead.
I am not an "on-line" user and therefore cannot implement the instructions you gave me. My question is whether there are any "fixes" being created (or already created) for all of the reports problems which so many people have been noting since the beginning of this year. We have already spent hours on the phone with Quickbooks people and no one can determine the cause of our problem except that it is not a problem caused by us or an "accounting" problem.
I've checked our reported lists and didn't find any similar issue as yours. In the meantime, we can run the Verify and Rebuild features to fix discrepancies on reports.
With regards to your previous question, Cash accounting method transactions are date driven. It would reflect on your report based on when the payment was recorded.
Let me know how this worked. We'll be right here if you need assistance.
We have talked to three different QuickBooks techs. along with doing a Rebuild of Data and Verified the Data twice now. We even updated our QuickBooks to 2019. We do not use the online version we use the QuickBooks enterprise desktop version. You're correct that the report is based on when the payment was recorded but previous payments are showing up in the reports that are ran for recent transactions. The numbers are not even correct. Everything is a mess. This is defiantly a program error. How do we get this problem fixed?
Hello there, @Wgeary.
I'd be glad to join the thread and help you today so you'll be able run the Sales by Item Detail report correctly.
First, please ensure to customize the report correctly with the correct dates or report period. QuickBooks Desktop (QBDT) allows you to customize any report that you generate. You can customize the data, add or delete columns, add or remove information on the header/footer, and even personalize the font and style of the report.
However, if the issue continues after customizing the reports correctly, it would be best if you can get in touch with our Support Team to investigate this further securely.
On the other hand, to learn more about customizing reports in QBDT, you may check this article: Customize reports in QuickBooks Desktop.
Please know that I'll be right here to help you if you have any other report concerns by adding a comment below. Have a wonderful day ahead!