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Level 1

Portable File Creation Error

We use QB Enterprise: Accountant 19.0. We have it running in a Citrix environment with the data files on a server running QB Database Server Manager.

 

One of our users was working in a QB file from the QB Database Server Manager. They went to create a Portable Copy, but received the error message "You may not have sufficient permissions to create a portable company file from this computer. Please try creating the portable company file from the server: XXXXXXXXXXXXXXXX." Now the server referenced was the server they were on for their Citrix Desktop.

 

I took a copy of the QB file and tried to do the same thing. I was able to create a portable file with no issues. We have checked the permissions on the server hosting the files and the Citrix environment. From what we can tell the user has the correct permissions. They are able to create regular files and save them to the server. We both used the Admin account on the QB file when trying to cre

 

Has anyone encountered this issue and know what other places we need to look at for permissions?

 

Thank you in advance for any suggestions.

4 Comments
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QuickBooks Team

Portable File Creation Error

Hi there,  CWDPetrie.

 

Your QuickBooks is in a Citrix environment. However, we'll have our Enterprise team take a look at it to see why you're getting permission errors despite using the correct server and credentials. But before that, please run the QuickBooks Tools Hub as an initial troubleshooting step. 

 

Step 1: Download and install QuickBooks Tool Hub

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

ToolHubIcon_QBDT_US_Ext_051320.jpg

Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

ToolHubSearch_QBDS_US_Ext_051320.jpg

 

Step 2: Run Quick Fix my File

  1. From the tool hub, select the Company File Issues tab.
  2. Select Quick Fix my File.
  3. Select OK when it completes and launch your QuickBooks.

If you're still getting the same error, please contact our Enterprise team to check this further.

  1. Click on Help and select QuickBooks Desktop Help.
  2. Select Contact Us at the bottom.
  3. Enter a summary of the scenario and click Let's talk. (You can paste your question when you'll be chatting with a representative.)
  4. Click on Message an Agent.

If you have other questions, you can reply to this thread.

Highlighted
Level 1

Portable File Creation Error

Thank you for the response. I ran QuickBooks File Doctor, since Quick Fix my File did not run. When I ran it, the response was "We didn't find anything wrong.". Let me know if your team can see if there is anything else that could be causing it.

Highlighted
QuickBooks Team

Portable File Creation Error

Hello, @CWDPetrie.

 

As of now, we haven't received issues about customers getting this error when creating a portable file. Since the error continues after running the File Doctor, I recommend following the second option provided by JessT above to reach out to our QuickBooks Support Team. This way, a representative can open your account securely and investigate the root cause of this behavior.

 

As always, check out this article for information about creating and opening portable company files in QuickBooks Desktop (QBDT).

 

Also, feel free to open our QBDT help articles in case you need related links while working with QuickBooks in the future.

 

Please don't hesitate to leave a comment below if you have any other questions. I'm always here to help. Keep safe, @CWDPetrie!

Highlighted
Level 1

Portable File Creation Error

Hi CW,

 

    I have a quick fix. My QB 2020 ran fine up until I needed a new computer and after installing it on the new computer the permissions nazi showed it’s ugly head. I needed to get work done so I found if you right click on the desktop icon and then click on “run as administrator “. Remember it’s not the permanent fix but you’ll get work done. Be Safe!

 

                   Garry 

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