Portable file disappears when you hover over it with your mouse

I know it's hard being unable to save the portable file, Pam1964.

Let me make it up to you by ensuring this gets resolved.

Missing portable files when saving them to a folder or a flash drive can be caused by data issues.

To rectify this, let's run the Verify and Rebuild Data utility. The tool scan data issues and self-resolves them. I'll show you how.

To verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
4. Click OK when QuickBooks doesn't detect any problem.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

To rebuild data:

1. On the top menu, click on File.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when the rebuild has been completed, and proceed to the next step.
6. Run Rebuild Data again to make sure there's no error.

If the issue persists, let's use the QuickBooks Tool Hub to fix company file issues in the program.

Additionally, I've added these articles that'll help you learn another way to save and send the changes to your client:

• Learn about the Accountant's File Transfer Service
• Troubleshoot Accountant File Transfer Service Issues

Please update us if you have additional concerns in managing the file. I'll be happy to assist until you save the changes. Keep safe always!

Unfortunately, that did not work.  There were no errors or issues when I did the verify data or rebuild.  I am able to create and save the portable file to my file folder.  I can see it when I open up that folder that the portable file has been saved.  It's when I take my cursor and hover over the file itself so that I can attach it to an email and send back to my client is when it disappears.  The file and folder all disappear.

I've created portable files from different clients to rule out that it is just with one client's company file.  It's not, it happens with any portable file I create.     

Thanks for following the suggested troubleshooting, @Pam1964. Since that didn't work, I have another steps to resolve the issue. 

First off, let's make sure your QuickBooks is updated to the latest release.

Here's how: 

1. Close your company files and QuickBooks.
2. Open the Windows Start menu, then search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
3. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
4. Go to the Options tab. 
5. Select Mark All and then select Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, select Get Updates.

Once done, backup your data file, then create a portable copy. Format your USB flashdrive first to make sure it isn't corrupted before saving the portable copy.

Check out this article to learn more about creating and opening portable company files in QuickBooks Desktop. 

I'm always here to help you again if you have other concerns with your saved file. Take Care!

That did not work either.  I was able to save it to a flash drive, but when I went to attach the file to an email, I hovered over the file and it disappeared.  I also saved it on my network and when I went to attach the file, it did the same exact thing.

Hi there, @Pam1964. 

I appreciate you taking the time to follow all the suggested steps provided by my colleagues above. 

Since these steps aren't working for you, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure enviorment and investigate this matter further. You can use the link I've included below to connect with an agent directly. 

• QuickBooks Desktop Support

Please let me know if you have any other questions or concerns. Have a good one!