Pro Advisor

It still isn't working. I am getting this error:

Thanks for sharing the exact error message you received, Jryan. Let me route you to the appropriate support team to assist you further and determine why you can't take the test.

Since you're still getting the "Prerequisite not met: To unlock this lesson, you must first complete the following: QuickBooks Online Certification Level 1: Getting started" error even after performing basic troubleshooting steps, I recommend contacting our Live Support Team. They have the required tools to securely access your account and assist you in successfully finishing the lesson. Here's how to reach them:

1. Sign in to your QuickBooks Online Accountant (QBOA) account.
2. Select Help.
3. Click the Search tab and enter a keyword related to your concern.
4. Hit the Contact Us button.

Additionally, you may refer to Step 3 in this article to aid you in obtaining certification documentation and reviewing your past coursework and achievements in the ProAdvisor program: ProAdvisor and QuickBooks Certification Courses.

If you have other questions about managing ProAdvisor Certifications in QBOA, please don't hesitate to leave a comment below. The Community is readily available to provide guidance.

I tried it again and put it in incognito mode and it worked. So that was the problem. 

I tried again and put it in incognito mode and that fixed the problem. Thanks

I'm having the same issue but incognito doesn't work for me.  Can anyone help?  It's my last test to get published.

Since you're experiencing the same issue and have already tried incognito mode, I suggest that you contact our live experts. Let me guide you through the process of reaching our live experts, Thomas. Our live expert team can assist you with your certification concerns, and I want to make sure you connect with them successfully.

Here’s how to contact them:

1. Navigate to the (?) Help menu.
   
   
    
2. Enter "Support" in the Search questions, keywords, or topics field.
3. Click on Contact Us.
   
   
    
4. Choose either the Chat or Callback option.
   
   
    

For the support hours, kindly check the Support Hours section for QuickBooks Online Accountant and ProAdvisor in this article: Get Help with QuickBooks Products and Services. Additionally, to learn more about your tier, kindly visit this material: Learn about ProAdvisor benefits, tiers, and points.

Furthermore, to learn more about FAQs regarding certification, you may find this content helpful: Frequently Asked Questions About ProAdvisor Training and Certification.

Let us know if you have any other concerns about ProAdvisor certification. The Community is always here to help. Have a great day ahead.