Problem Occurred when Quickbooks Enterprise 24.0 is updated from R14 to R15

Try open the sample file. Did you encounter the same problem?

You can restart your database server manager to resolve the network connectivity issue, Ann.

Restarting the main server is necessary to resolve network connectivity issues, file access errors, multi-user mode problems, or to apply updates and refresh its functionality. Here's how:

1. Open QuickBooks Desktop on your server computer.
2. Go to File, then select Open or Restore Company.
3. Choose Open a company file and select Next.
4. Select the Open file in multi-user mode checkbox, then click Open.
5. Sign in to your company file.
6. Go to File and choose Close Company/Log off.
7. Open the Windows Start menu. Enter “Database” into the search and open QuickBooks Database Server Manager.

For more detailed steps, you can refer to this article: Use QuickBooks Database Server Manager.

After refreshing, you can download and install QuickBooks Tool Hub, which will help fix common errors in connectivity and ensure that you set up the multi-user mode to simultaneous access to company files by multiple users.

Please feel free to click the Reply button if you have any more questions. We're here to help!

Having the same freezing issue. It started after doing a in app update yesterday (update every Tuesday, so not sure when the issue update was pushed). Did the normal "need to close QB and restart to install update" but never did the "updating QB" dialog when reopening. Have tried all the QB tool hub fixes and allocating more RAM option, being that kind of seems like the issue. Haven't tried reinstalling completely yet but I don't think that will fix it.

We appreciate the troubleshooting steps you’ve taken to resolve the freezing issue you experienced after the update, jeremy77.

Since you’ve already tried all the QuickBooks Tool Hub fixes to address the freezing issue with QuickBooks Desktop (QBDT), we recommend uninstalling and then reinstalling the program as the next step. This helps replace any corrupted or incomplete program files that might be causing the issue, giving your software a fresh start and often resolving persistent freezing problems.

However, if the issue persists even after uninstalling and reinstalling the program, we suggest reaching out to our Live support team. They have the tools and expertise to provide real-time assistance and personalized troubleshooting tailored to your situation.

If you have any other questions or concerns, please don’t hesitate to get back to this thread.

FIX THE UPDATE ALREADY there are scores of us out here having the same issue.

Please fix the update or give us a way to roll it back.  We are losing business.  We should not have to reinstall everyone because you issued a glitchy update.

None of this has worked!

To rollback:

Uninstall Programs > Uninstall Quickbooks Desktop > Choose REPAIR Radio Button and NOT the uninstall

Let the repair finish and that's that.

I understand that this update issue disrupts your workflow, FAL1.

I recommend contacting our Live support team. They can assist you in gathering more information and guiding you through the next steps.

You can contact them by following the steps below:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Enter a question, keyword, or topic you need help with.
3. If you don’t find what you need, click Contact Us to connect with an expert for further assistance.

If you have any additional questions, feel free to comment below, and we are here to help you.

No, for some of our pcs, the update has damaged files.  I was able to fix 1/2 my pcs, the rest are off to forestall that nasty update from reinstalling.

I tried that, and got some woman who told me you are "working on it."  No time frame.  Not a good look!

Ok, we have run the tool doctor, uninstalled, reinstalled, called support, etc., 25 years of QB.  The problem is, this new update corrupts a file on some of my PCs.  And we can't turn off no longer turn off automatic updates?  This leaves us half functional.  

Someone please help us!

You are probably experiencing the known issue of lots of files being opened up in the Attach folder?

I was able to fix it on the problem workstations by running QB update and force the reset.

Make sure all updates get run, restart and check to makes sure all the updates are current.

And then I use Control Panel to repair QB, restart and I can get the problem workstations running.

You might want to also do an update reset on the server, restart and then run the control Panel repair.

I've been supporting QB for decades and I HAVE NEVER had the QB HUB Tool DO ANTYHING for me! NEVER!

See my post in this thread... I was able to get the problem workstations running.

See my post....

You have to run QB update reset... restart, start QB to make sure you don't see QB installing....once all the updates are installed and you've restarted.

You then need to use Control Panel and repair QB and restart.

The QB Hub Tool, is ABSOLUTELY WORHTLESS!!

That does not work for us.  The update damages a file.  We have been using QB for 20+ years, I rarely call support, but now I can't do payroll; it's not computing taxes correctly.  We are currently working on the version before the update, which seems to have messed up payroll even though I have updated payroll again.

So you're not having the issue where lots of files are being open from the Attach folder, which is slowing down the PC to a crawl?

The fix I mentioned fixes that issue.

Good Luck with your issue!

I’ve had to pay my IT team daily since the first corrupted update over a week ago. They've been repeatedly uninstalling, reinstalling, and performing all the troubleshooting steps your support team recommended—just to keep operations running for the 19 employees in my office. Understandably, QuickBooks is not reimbursing me for these unexpected IT costs.

This issue hasn’t just affected my company; I personally know of at least three others experiencing the same problems, in addition to the many users voicing similar concerns. It’s frustrating that changes were made to something that was functioning well. A similar situation occurred a few months ago with equally disruptive results.

I spoke with your team again last Friday and was told by a technician that the update pushed on the 29th had known issues. However, when I called back on Monday, I was told there’s nothing wrong with QuickBooks and that the problem lies with our firewall and antivirus—completely contradicting Friday’s conversation. I even suggested reviewing the call recording for clarification.

At this point, it’s clear these updates need more thorough testing before being released. Alternatively, users should have the option to defer them. Can you please confirm when this issue will be resolved? This has become a daily disruption and an ongoing expense.

@arizzo7385 I hear you. It sounds like you've understandably had a really frustrating experience. Our team identified an issue with the recent QuickBooks Desktop update that was causing problems for some users. Our engineers have worked to resolve this, and have now released a new update to fix it.

To get everything back to normal, please update your QuickBooks Desktop to the latest release. This new version should resolve the issues you've been experiencing and prevent further disruptions.

Thanks for your patience while we got this sorted out. Let me know if you're still encountering issues. Take care!