Ever since I did the upgrade to 2019 I have not yet 'Exited' QB's. When I'm trying to shut down, the program freezes for 3, 4, 5 min and then crashes.
Doesn't matter what I'm working on during the day, it will freeze and crash.
Took me 10 min to sign into Support. I'd try to Sign In and I get the Registration window.
Once I upgraded I've been having trouble with the Desktop Manager crashing and blipping and I'm having to wait until it gets done so I can continue working.
Is anyone else having these issues? This is seriously cutting into my work production.
This was not a problem before the 2019 upgrade.
I have Desktop Pro
Hi there, AZEmbroiderer.
I've got some information and troubleshooting steps to share with you.
To single out this issue, let's run the Refresher tool to end QuickBooks processes running in the background. Please follow these steps to perform a mini repair on your software:
If the issue persists, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.
From there, you shouldn't have any further issues after running the tool.
Keep me posted how this turns out. I want to ensure this matter gets resolved.
I have been having the same crashing/freezing problem for about a month now in QB 2019 Accountant version. I have uninstalled/reinstalled several times, had the IT guy update Windows 10 which took 1.5 hours, run the QB Desktop Install Diagnostic Tool multiple times, and made several calls to support.
I am hoping this tool will finally fix the problem.
Are you trying to access your Employee Center when QuickBooks freezes? If so, you can follow these steps:
You can export the employee list via IIF, then re-import it back into QuickBooks.
At this time, we don't know exactly what's causing this. Let's test this in a different company file to see if the issue exists there. If not, then we know it's specific to this file. If possible, we would like to get a copy of the file for research to try reproducing it internally which will help us find root cause.
If not, you contact our Customer Care Team to further investigate this.
Let me how these steps work by commenting below. I'll be right here to help.
No, it is not from trying to access the Employee Center.
I started keeping a record of what is happening, see below:
I have 'repaired' MS Office 365 in the Programs and Features by right clicking and running repair, and I have had the IT guy install the Windows 10 Update which took 1.5 hours last week. This problem started the first week of July when Windows 10 updated.
I don't email invoices or have payroll in any other 2019 files, but it has frozen when working in another 2019 client file as I was recording checks.
If I submit a copy of the file here by choosing a link, how do I keep the data secure and not have anyone else access it?
Thanks for getting back to the Community, @LP78704.
I appreciate your effort for processing troubleshooting steps to resolve issues that cause QuickBooks Desktop to stop working.
Since you've already performed the recommended steps and the issue persists, I encourage you to get in touch back to our QuickBooks Desktop Support Team. They have additional tools to do a remote session and investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.
Here' how to contact our technical support:
Also, if you're trying to submit a copy of your QuickBooks company file, you can add password security to ensure the protection of your critical data. The minimum requirements for complex passwords include:
To learn more about adding security password, you can check this article: Password security for QuickBooks Desktop.
However, if this is for invoice or other transactions, you can save it as PDF then add security password. To do this, you'll need to contact your file provider.
Please know that you're always welcome to post if you have any other concerns about QuickBooks service. Have a great day.
I just got off the phone with ProAdvisor support. They renamed the QBW.user INI file and the ECML file.
I will continue working to see if the problem persist.