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Level 1

QB locks up

My QB file locks up when I try and reconcile my account. How do I fix this?  I've reloaded QB to my computer and ran the diagnostic tool.  No luck.  


QB locks up

Welcome to the Community, @js2020.


Your QBWUSER.ini file may be missing, thus the reason why QuickBooks Desktop stops working. If this is the case, you can resolve this by renaming the file. Once you rename the file, it'll erase the list of your previously opened company files. You'll need to re-open your company file manually.


Here's how to rename the file:


  1. Open the folder where the QBWUSER.ini file is saved:  \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]If you can't see the folder, you might need to enable hidden files and folders.
  2. Right-click the QBWUSER.ini file and select Rename.
  3. Add .old at the end of the file name (as in QBWUSER.ini.old).
  4. Rename the EntitlementDataStore.ecml file.
  5. Reopen QuickBooks Desktop.

You can refer to this article for more details: What to do if you can't open QuickBooks Desktop.


If the issue persists after renaming the file, you can run the clean install or create a new Windows Admin User as suggested in the link.


Keep me posted if there's anything else I can do for you. I'm here to help however I can. Have a good one.

Level 1

QB locks up

Sadly that didn't work.  I can input entries and pull reports.  I just can't reconcile.  It completely locks me up when I try and reconcile.  Doesn't give me my option to add balances, etc.  I have to reboot to get out.  I reinstalled my program, still nothing.  Thoughts?  Thanks.

QuickBooks Team

QB locks up

Thanks for getting back to us, @js2020.


To isolate this, we can reconcile using a sample file. If QBDT didn't lock up, let's run the rebuild and verify data utilities. These tools clean, repair, and notify you of data damage within the file.


Here's how:

  1. Go to the File menu, then select Utilities.
  2.  Choose Rebuild Data.
  3. Click OK.
  4. Follow the pop-up window to save a backup.
  5. Click OK when you see Rebuild has completed.

Once done, you can proceed with verifying the data:

  1. Click on File.
  2. Select on Utilities.
  3. Click on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.

 You can also check out these articles to learn more about data damage:

Once done, try reconciling again to double-check.


Please let me know how it goes by leaving a comment down below or click the Reply button. I'll be around if you need further assistance.

Level 1

QB locks up

Still no luck.  My file seems to be working perfectly otherwise.  Just the locking up when I try and reconcile.  It doesn't shut down, just locks up.  It's so strange.  It was working perfectly then just stopped.  Is there maybe a read-only option that might make this happen?  Thanks.

QuickBooks Team

QB locks up

Hello there, js2020. 


I appreciate that you've done the basic troubleshooting steps to get your account be reconciled. I suggest getting in touch with us so our engineers can look into the cause why the Reconcile window locks up. 


Here's how to contact us:

  1. From the Help menu click QuickBooks Desktop Help
  2. Click Contact us and enter your question something like reconcile window suddenly locks up. 
  3. Select Continue and click whether to ChatCall you back, or Call us.

For more details in reconciling an account you can refer to this article: Reconcile an account in QuickBooks Desktop


I'll be here if you need anything else. Take care always!

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