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Level 1

qb web connector download failure

I have the following error.


The wizard was interrupted before QBWebconnector could be completely installed. Your system has not been modified.



11 Comments 11
Not applicable

qb web connector download failure

Hi, sacooper. 


You might get this type of error when you’re not logged in as the Administrator when running QB WebConnector. Just right-click the .exe and choose run as Admin so you can run QB WebConnector seamlessly.


Please visit us anytime you need assistance with QuickBooks. 


Level 1

qb web connector download failure

I have the same error despite being logged in as Administrator.  I have tried more than one download link and get the same error every time.  I updated to QB Pro 2021 but had the problem when I was still on QB 2020 as well.  

QuickBooks Team

qb web connector download failure

Hello there, @Tracy53.


Web Connector issues occur for several reasons. Its possible that the files you're using is damaged or missing QWCLOG.TXT file.


If your company file is connected to a third-party application through Web Connector, you can rename the QWCLOG.TXT to QWCLOGOLD.TXT. Please follow the detailed steps below:

  1.  Exit QuickBooks and Web Connector.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Intuit\QBWebConnector\log.
  3. Rename the QWCLOG.TXT to QWCLOGOLD.TXT.
  4. Reopen Web Connector, then restart your computer.
  5. Open QuickBooks and sign in to your third-party application.

In the meantime, If your company file isn’t connected to a third-party application, here's how:

  1. Sign in as the Windows admin.
  2. Open Windows File Explorer and go to this folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.
  3. Right-click QuickBooks Web Connector, then select Delete.
  4. Restart your computer and open QuickBooks.

You can also refer to the Fix common Web Connector errors article for other troubleshooting steps option. 


If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

Level 1

qb web connector download failure

Same problem. I keep getting this message first.  You must have QuickBooks 2015 or greater.....

Then next error Interrupted before QBWebConnector error.


I have 2021 and have tried everything above. Still same error as above.

QuickBooks Team

qb web connector download failure

Hello, Hunterman. 


Thank you for letting us know about the problem you've encountered in QuickBooks Desktop. Since we have tried the basic troubleshooting provided by my colleagues above, I suggest reaching out to our customer care team. This way, one of our representatives will be able to pull up your account and verify your setting and the issue you've encountered.  


Here's how:  


  1. Go to:
  2. Select QuickBooks Desktop. 
  3. Enter your concern. 
  4. Choose either Chat or Get a callback.  

Just a heads up, due to the pandemic, we have limited staffing. To ensure your concern gets prioritize, you can check out our support hours availability.       


Please update me on how it goes by leaving a comment below. If you have other concerns in QuickBooks, I'm just around to help. Take care always.

Level 1

qb web connector download failure

I have the same problem, web connector says I need 2015 version or higher, I habe Premier 2022

anybody got a fix? this is frustrating

QuickBooks Team

qb web connector download failure

Thanks for joining this thread, @HillcrestHomes. Let me help you in fixing this error.


When you install QuickBooks Desktops, it installs a QuickBooks Web Connector too. Since you have the latest version, you can check out this link to download a different version of QuickBooks Web Connector: Set up QuickBooks Web Connector


Additionally, ensure that your QuickBooks Desktop is updated to the latest release.


If the error persists, I suggest you reach out to our Support Team for further investigation.


  1. Go to Help, then choose QuickBooks Desktop Help.
  2. Select Contact Us and enter the entire error message in the question field.
  3. Tap Let's talk and choose a way to connect with them.


You can also check this link for more info on how to fix Web Connector errors: Fix common Web Connector errors in QuickBooks Desktop.


Feel free to visit and post again if you have follow-up questions or additional concerns. I'm always around to help.



Level 1

qb web connector download failure



Last May 9, 2022 I called the help of QuickBooks support to upgrade my software from 2021 to 2022. Yesterday I need to sync QuickBooks 2022 to my third party software to generate the invoice, unfortunately it is not working. I have called QuickBooks tech support yesterday and today, they told me there is something wrong with the web connector and apparently this is an on going issue. QB tech support tried to do a work around by installing again my 2021 version (it was uninstalled last May 9 when 2022 was installed) and tried to do the Update Web Services and still it is not working. May I ask if there is already an update on this issue? Thank you.


qb web connector download failure

Hi there, @LAA2020.


Thanks for joining the thread and letting us know about the issue you're having with the web connector when upgrading your QuickBooks Desktop account from 2021 to 2022. 


I checked Investigation 63814 with the use of my tools and its status is still in progress. Right now, our engineers are still conducting a complex investigation. Though I’m unable to provide a definite time frame, rest assured that you'll receive an update via email on the email address on file once there’s a new development.


Thank you for your patience while we work on a fix. If you have additional assistance while managing your QuickBooks Desktop account, let me know. I'll be around to provide further assistance. Have a nice day.

Level 1

qb web connector download failure

Hi MirriamM,


I tried my luck today 5/12/22, I called Quickbooks support again. My issue was, I cannot sync my invoices (from third party software) to Quickbooks (QB)  and I was told that QB Web Connector is not working. I encountered this issue when I upgraded from QB 2021 to 2022 last 5/09/22. Cort Spencer from your tech support helped me today. He did a clean install, deleted all of the files related to Intuit and install again QB 2022 version. After that, I was able to use the Update Web Services feature of my 2022 QB and I was able to sync my third party software to QB. He really knows what he is doing. I have been calling QB since Tuesday to ask for help. 

Thank you Cort for helping me. 

QuickBooks Team

qb web connector download failure

Thanks for updating us here, @LAA2020. Glad to know that our support team was able to help you resolve the issue.


I also appreciate you for sharing the troubleshooting steps you've taken. It'll surely help a lot of our fellow users who encountered the same problem.


Feel free to post again if you have additional concerns. We're always here to guide you more.

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