Quickbook's fee to repair corrupted file

Hello,

This doesn't sound like Intuit.  Do you have any emailed or chat transcripts of who you interacted with?  Any specific email you sent the file to?  Where EXACTLY did you get the phone number you called?  There are people out there pretending to be QuickBooks support and running scams.  You may have even seen their posts on the board saying "Call quickbooks support no wait" with an 800 number in strange format.

If you WERE taken advantage of by one of these other people or companies, you can contact your bank or credit card company and see if you can dispute the charge.

You're exactly right. This was a bogus company after I checked it out. I've disputed the charge with my credit card company

Glad I was able to help.  I hope it all works out and your CC company gets you that money back.

I was just told by qb sr tech that the files are 54% corrupts and the charges to restore is 1400.00 is this legit.  This seems very high and illegal

Hi there, @anbro50.

I appreciate you for joining and sharing your experience with us.

In QuickBooks Desktop, we offer Care Plans in which you can subscribe for technical support to help you fix issues such as data damage. However, the amount should not reach $1400. For detailed information about the plan types, benefits, and price, you can refer to the following article: Care Plans for QuickBooks Desktop Pro, Premier, and Mac.

At Intuit, were working harder in combating against suspected fraud, security problem and suspicious email. Please visit our Online Security Center for more information about protecting your information and what you can do moving forward. You can also report the website or phone number directly to our Security Team so they can take a look at this. 

Lastly, if you need assistance from our support, please ensure to contact our Technical Support through our official contact channels. This is to make sure that the person you're talking to is a legit Intuit support. 

We only call our customers if there’s a prior arrangement between the representatives or you sign up to our call back process. I'm adding the link I recommend below for your reference: Contact the QuickBooks Desktop Customer Support Team.

Meanwhile, please know that the Community is always available and you're more than welcome to post your questions here.

Don't hesitate to let me know if I can be of additional assistance. Have a good day. 

Don't feel bad. I had a run in with one of these scam artists and told them that I refuse to pay for a service that I had bought just 2 months ago. He had the nerve to call me a week later and try again. I called him a jackass and hung up

Jerry

They did the same to me but because I'm over 50 offered me a 50% discount.
What they didn't tell me that QB 2019 has a feature that fixes corrupted files for free, so yes, this does sound like Intuit.

They did the same to me but because I'm over 50 offered me a 50% discount.
What they didn't tell me that QB 2019 has a feature that fixes corrupted files for free, so yes, this does sound like Intuit.

I'm literally facing the same exact issue today. Intuit Quickbooks has predatory practices, aimed at small business owners who need help. This is our business's first year, and we've spent over a thousand dollars on Quickbooks Online in that time. Now that we have spent another $250 to get the desktop version, we cant transfer our files to it because they are corrupted supposedly. Now "Customer Support" has told us that we need to pay intuit to recover our files. As far as I'm concerned I've received exactly NO services for my money. It is completely unacceptable to be charged for file recovery by the company that was paid to maintain those files in the first place. I'm disgusted with this company's supposed customer support, it is literally a scheme to bleed small businesses of what little money they have. We'll be taking our business elsewhere moving forward.

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@Jordon Harvey wrote:

This is our business's first year, and we've spent over a thousand dollars on Quickbooks Online in that time. Now that we have spent another $250 to get the desktop version, we cant transfer our files to it because they are corrupted supposedly.

 

@Jordon Harvey 

You can't convert your data from QB Online to QB Desktop because the file are corrupted?