QuickBooks 2021 email not working on brand new MacBook Pro

Thank you Rasa!  That worked! 

I, too, am having issues emailing directly through QB Desktop 2021 for MAC. I went through your instructions to ensure my email preferences were as you stated they needed to be set. That is how they were already set up in my email app. I then went to the link you provided "Connect and track Emails..." to see if there was anything there that could help. I went through the instructions for "Connect Your Email Through QuickBooks". It's stated in step 3 "From Send Emails Using, select Custom." Unfortunately, selecting "Custom" is not an available option (See attached screenshot). I'm prompted with: "For sending emails you can choose to have QuickBooks: "Send using your default email handling application" OR "Send directly out of QuickBooks using your Email Account"
Preferably, I'd like to email directly through QuickBooks to eliminate having to email through my email app. I have also made sure I am directing QuickBooks to the correct servers to my email host. Any help would be appreciated.

Thanks for joining us in this thread, Home_Style.

I appreciate you providing such detailed information as well as a screenshot.

To ensure that your email account is compatible with your QuickBooks version, let's check if you've met the system requirements for QuickBooks Desktop for Mac 2021. See the below details:

For the System and browser requirements:

• A minimum of macOS X v10.15 (Catalina) is needed.
• Internet connection for downloaded installation and product updates.
• Product registration required.

For the Integration with other software:

• Export report data requires at least Apple Numbers v3.5, and/or Microsoft Excel 2016 or later, including Microsoft 365.
• E-mail requires Apple Mail, Microsoft Outlook 2016 or later, including Microsoft 365.
• QuickBooks Desktop for Mac 2021 supports one-way conversion to QuickBooks Online.
• QuickBooks Desktop for Mac 2021 supports one-way conversion from QuickBooks Desktop for Windows 2018 – 2020.
• QuickBooks Desktop for Mac 2021 supports conversion to and from QuickBooks for Windows 2021

If you've met the system requirements, I recommend updating QuickBooks for Mac to the latest release.

Then, try to connect your email again to QuickBooks. For your visual reference, here's a video that you can check: Send Mail Functionality.

Once everything is okay, you're now ready to email forms. To learn more about this, see this resource: Email sales forms, invoices, and statements in QuickBooks Desktop.

Don't hesitate to tag my name in the comment section below if you have further concerns or questions when using QuickBooks. I'm always ready to help. Keep safe and have a good day.

@MirriamM 
Thank you for responding. I was using the OS you mentioned when trying to email invoices through QB. I've updated to Big Sur this past week after I submitted my issue on the forum. I have been and still am up to date on QB for Mac. I'm still not able to send through the system, though. Any next steps to resolve is appreciated.

I'm grateful for the details that you gave, @Home_Style.

Let's perform some more troubleshooting steps to help fix the issue that you've encountered, when emailing transactions.

Let's update your QuickBooks Desktop for Mac to the latest release. This will keep the program up-to-date so you always have the latest features and fixes.

To do that:

1. From the QuickBooks dropdown, select Check for QuickBooks Updates.
2. If a newer version is available, select Install Update.
3. When prompted, select Install and Relaunch.
4. When the update is complete, QuickBooks for Mac automatically opens.

For more details about this process, please see this article: Update QuickBooks for Mac to the latest release.

I'm also including here the release notes that provides the product updates and the issues that they can fix: Release notes for QuickBooks Desktop for Mac 2021.

After that, you can connect your email again and start emailing your transactions. If the problem continues, I'd recommend reaching out to our Customer Care Team. They have the tools that can help further investigate the root cause of this matter.

To contact them:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Select QuickBooks Mac Desktop.
3. Click a topic.
4. Scroll down to the bottom section and click Start a Message.

For your reference, I'm adding here a guide that can help you managing your business using QBDT for Mac: User Guide.

If you need anything else or have further clarifications, let me know. Take care and have a good one.

After repeatedly performing these suggestions Microsoft Outlook Version 16.61 with MacOS Monterrey 12.3.1 all being up to date along with Quickbooks Desktop for Mac 2021 up to date as well it will still do nothing when I select to email.  It used to work fine before MS updated to this "New Outlook" updated look.  The old school not so modern interface version worked.  Please look into, if i revert back to the legacy interface it works again but then Outlook search doesn't work.  Thanks for any help you can give

I'd love to direct you to the best help available so this gets taken care of, @jkfcb01.

Since the suggestions provided didn’t work, I recommend contacting our support team. Our representatives can check the issue further and help find more solutions.

Here’s how:

1. Visit our Support site.
2. From the What can we help you with? dropdown menu, select QuickBooks for Mac.
3. Press Continue.
4. Enter your brief concern and click Continue.
5. Choose a way to connect with us:
   • Chat with a support expert.
   • Callback from the next available expert.

Once everything is good, you can then email any of your forms with their attachments directly from QuickBooks.  

You can also bookmark this site that provides insight about managing your company’s data: Resource center. It contains several topics to help grow your business.

If you have any other questions or concerns besides Outlook, please don’t hesitate to add a comment below. We’ll be here anytime to help!