Quickbooks crashes when printing to PDF

Hi, Jlindsay.

Thanks for reaching out to the QuickBooks Community. First I wanna say, you did a great job on troubleshooting so far. I have a couple of tips that will assist in getting this resolved.

When running the QuickBooks Tool Hub each tab is related to a specific problem. I understand you may have run the PDF Print and Repair tool. Have you tried running the Install Diagnostic Tool, as well? If after running that tool, you're still experiencing crashes when certain users are printing, I would urge you to use this article: Unrecoverable Error in QuickBooks.

I've always found that article as a great help to me to resolving errors. Please let me know how it works for you and if you need any assistance. I'm only a reply away.

I have QB Desktop Accountant 2020 and I just started having the same problem with pdfs this week.  I can open my quarterly payroll forms fine.  They open as pdfs, but when I go to print them--nothing happens and then I realized that after I do this, NONE of my other pdfs will open, even outside of QB. --It's as if QB crashes the Adobe Reader software.  I can fix this by saving the payroll forms as a pdf and then restart my computer--then I can print the pdf.  I, too, have run the QB tool hub (all available options), and still no fix.  I can work around this for now, but W-2s in January will be a nightmare if this doesn't get fixed. Please help

Hello there, @LANDYRAY.

I can see this is a duplicate post of your concern. One of my colleagues already responded and shared solutions to this issue. You can go to this link for your reference: https://quickbooks.intuit.com/learn-support/en-us/other-questions/qb-desktop-accountant-edition-2020...

Don't hesitate to keep us updated after trying the steps. We're just around to help you.

Jack, ...any luck resolving your pdf issue?  I'm having the exact same problem.  It just started last week.  My payroll forms create in pdf fine, but they won't print and they "lock-up" my ability to open other pdfs.  I have to restart the computer to be able to open pdfs again.  I've tried the tool hub, but no fix.

Hello, @LANDYRAY.

I understand the frustration being caused by this unusual behavior. Let's ensure this will be up and running as quickly as possible.

As I've checked from our records, I found an ongoing investigation about customers not being able to print or email .pdf files in QuickBooks Desktop. Our engineers continue to research and work on this issue. At this time, you can follow the steps provided in this article until they discover a permanent solution: Troubleshoot PDF and Print problems with QuickBooks Desktop.

While they're finding a fix, I also encourage reaching out to our Support Team and have them attach your case to the current investigation so they can add your account information to the notification list.

To contact support, tap on Contact us from the Help menu.

As always, you can open our help articles and open the topic you need for additional reference while working with payroll or QuickBooks in the future.

Get back to me if you have any other questions. I'm a few clicks away to help. Keep safe!

I use Quickbooks online on MAC OS with a HP printer. I never had any problems with printing before then suddenly the print was blurry and the pages exceeded any margins that normally were not an issue. I've tested the printer and it is working perfectly on everything else. Please help. Thank you.

Good afternoon, @Ben23_1 

I appreciate the details you shared about the printing issues you're having and if you are looking for the instant solution then i would suggest you to visit the following article...

View Solution

Thanks for joining the thread, @Ben23_1.

Allow me to share some troubleshooting steps that would help you fix your printing issues in QuickBooks Online (QBO). That way, you can get back to your business. 

If the print is unclear, it's possible that your print settings may be set to a low resolution. Increasing the resolution fixes this problem. Here's how:
 

1. Open the sales form you want to print.
2. Select Print.
3. Once the preview screen opens, select the Printer icon.
4. Within the printer dialog box choose Properties.
5. Select Advanced. (It may be a button or a tab depending on the version of Windows you are using.)
6. Increase the resolution (for example, to 600 x 600).
7. If there is a Dithering option, select Fine.

For the alignment issue, you can change your page scaling to achieve a better fit. Simply adjust your printing setup and alignment settings in QBO. 

If you're still getting a similar result, follow the rest of the steps in this article: Fix common printing problems when using Safari in Mac OS.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.