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bhi
Level 3

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

We noticed that we periodically will receive a pop-up window stating "Quickbooks Desktop has expired. To continue using Quickbooks Desktop, you must buy Quickbooks Desktop now" on our Host PC.

 

We have contacted Intuit several times in the past. Tech support would remote into our Host PC and change the firewall settings. However, it keeps appearing. Next time this happens I will get the log file.

 

QB App: QuickBooks Desktop Enterprise Solutions 19 (Release R12P)

Host PC OS: Windows 10 Pro, version 2004

8 Comments
Candice C
QuickBooks Team

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

Good Morning, @bhi

 

It's great to see you back in the Community. I hate to hear that you've already contacted our Customer Support Team several times with the same issue. But don't worry. I'm here to help. 

 

Let's do a clean install to help fix the issue. Here's how: 

 

  1. Go to the Start menu. 
  2. Open the Control Panel
  3. Choose Programs and Features or Uninstall a Program
  4. Select the version of QuickBooks Desktop you're seeing the error come up in. 
  5. Pick Uninstall/Change and then Remove
  6. Tap Next

 

When you're finished, reinstall QuickBooks Desktop

 

Afterward, contact our Customer Support Team to ensure that your license and product matches what they have on file. 

 

If you're still having issues, then I recommend reaching out to your IT to check for a damaged Windows user. 

 

Let me know if this helps and how it goes. Have a great day!

bhi
Level 3

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

@Candice C thanks for getting back to me. 

 

I noticed that the Product number is different on the camps.intuit.com* subscription area than what is listed on our all workstations including the Host PC. Should I do a clean install with the latest Product number, according to the camps.intuit.com, on ALL workstations including the Host PC?

 

The License number matches, only the product number does not match.

Fiat Lux - ASIA
Level 15

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

@bhi 

If your subscription is active, you may see the latest product number is for QBES 2020

Jen_D
Moderator

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

Thanks for the update, @bhi,

 

If you're using QuickBooks Enterprise, you are entitled to get a free upgrade once a new version is released. Each year version has a specific product number which is distinct from the previous ones. The license number, however, will not change since it is what identifies the software you purchased from us.

 

There are two ways to update the product number. First, if you have QuickBooks Enterprise installed in five or fewer computers, uninstalling and reinstalling the software with the updated installation numbers is recommended. Check out the step by step process here.

 

Secondly, if you have more than five workstations, you can update the product number using the following steps:

 

Step 1: Open the qbregistation.dat file

  1. Open QuickBooks then press F2 (or Ctrl+1). Once you see the pop-up window, press F3 (or Ctrl+2) to open the Tech Help window.
  2. Find and select QBREGISTRATION.DAT from the Open File tab.
  3. Click on Open File to launch a Notepad.
  4. The next steps is crucial because Quickbooks won't open right if there are any typos in the file. To create a backup of the qbregistration.dat file, click on Save As from the Notepad File menu. Choose Desktop in the Save As window, then select Save. Once done, close the file.
  5. Re-open the file from the Tech Help window.
  6. Close QuickBooks, but keep the qbregistation.dat file open in Notepad.

Step 2: Edit the qbregistration.dat file

  1. On the Notepad, select Edit then Replace or Ctrl +in the qbregistration.dat file.
  2. Enter the old product number in the Find what field and replace it with the new one in the Replace with field. Use the format XXX-XXX when you enter the product number.
  3. Press Replace All.
  4. Click File then Save.

Step 3: Checking the new product code

  1. Restart your PC and relaunch QuickBooks.
  2. On your keyboard, press F2 to display the Product Information window.
  3. Check the Product number section and see if it is now updated.

I'm attaching this article with in-depth details about the process: Change a QuickBooks Desktop license number or product code

 

For safekeeping purposes, make sure to backup your file before doing any of these steps. We also recommend working with an IT guy if you're uncomfortable doing the steps on your own.

 

Let me know how things go after trying this. I'll be right here if you need further help. Have a great rest of the week!

bhi
Level 3

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

@Jen_D thanks for the info. we currently have 13 workstations with QB Enterprise installed. I will perform qbregistration.dat at a time when all of our users can spare time away from QB.

ZackE
QuickBooks Team

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

Hello, bhi. I'm happy to hear the Community was able to help. Additionally, you can always check our Help Article database for QuickBooks Desktop. All of Intuit's official resources can be found there.
 

If you have any other questions while updating your product number, or after you've completed the process, feel more than welcome to reach out anytime. That's what we're here for. Have a fantastic day!

bhi
Level 3

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

Hi @ZackE ,

 

I have tried updating the product number based on the info in camps.intuit.com but it keeps stating it is invalid.

MaryAnn_E
QuickBooks Team

"Quickbooks Desktop has expired..." Pop-Up Window keeps appearing even after firewall modification.

Hello there, @bhi.

 

Since you have already performed the steps provided above and having a problem. I suggest contacting our QuickBooks Support Team, they have the tools to pull your account in a secure environment. To assist you in updating your product number. 

 

Here's how to reach them:

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about the activation of the license and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.

 

Please check the articles below on how you can update your QuickBooks license and product info and how to fix errors when adding your activation code in QuickBooks Desktop.

 

 

Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help.

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