We noticed that we periodically will receive a pop-up window stating "Quickbooks Desktop has expired. To continue using Quickbooks Desktop, you must buy Quickbooks Desktop now" on our Host PC.
We have contacted Intuit several times in the past. Tech support would remote into our Host PC and change the firewall settings. However, it keeps appearing. Next time this happens I will get the log file.
QB App: QuickBooks Desktop Enterprise Solutions 19 (Release R12P)
Host PC OS: Windows 10 Pro, version 2004
Good Morning, @bhi.
It's great to see you back in the Community. I hate to hear that you've already contacted our Customer Support Team several times with the same issue. But don't worry. I'm here to help.
Let's do a clean install to help fix the issue. Here's how:
When you're finished, reinstall QuickBooks Desktop.
Afterward, contact our Customer Support Team to ensure that your license and product matches what they have on file.
If you're still having issues, then I recommend reaching out to your IT to check for a damaged Windows user.
Let me know if this helps and how it goes. Have a great day!
@Candice C thanks for getting back to me.
I noticed that the Product number is different on the camps.intuit.com* subscription area than what is listed on our all workstations including the Host PC. Should I do a clean install with the latest Product number, according to the camps.intuit.com, on ALL workstations including the Host PC?
The License number matches, only the product number does not match.
Thanks for the update, @bhi,
If you're using QuickBooks Enterprise, you are entitled to get a free upgrade once a new version is released. Each year version has a specific product number which is distinct from the previous ones. The license number, however, will not change since it is what identifies the software you purchased from us.
There are two ways to update the product number. First, if you have QuickBooks Enterprise installed in five or fewer computers, uninstalling and reinstalling the software with the updated installation numbers is recommended. Check out the step by step process here.
Secondly, if you have more than five workstations, you can update the product number using the following steps:
Step 1: Open the qbregistation.dat file
Step 2: Edit the qbregistration.dat file
Step 3: Checking the new product code
I'm attaching this article with in-depth details about the process: Change a QuickBooks Desktop license number or product code
For safekeeping purposes, make sure to backup your file before doing any of these steps. We also recommend working with an IT guy if you're uncomfortable doing the steps on your own.
Let me know how things go after trying this. I'll be right here if you need further help. Have a great rest of the week!
Hello, bhi. I'm happy to hear the Community was able to help. Additionally, you can always check our Help Article database for QuickBooks Desktop. All of Intuit's official resources can be found there.
If you have any other questions while updating your product number, or after you've completed the process, feel more than welcome to reach out anytime. That's what we're here for. Have a fantastic day!
Hello there, @bhi.
Since you have already performed the steps provided above and having a problem. I suggest contacting our QuickBooks Support Team, they have the tools to pull your account in a secure environment. To assist you in updating your product number.
Here's how to reach them:
Please check the articles below on how you can update your QuickBooks license and product info and how to fix errors when adding your activation code in QuickBooks Desktop.
Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help.