QuickBooks Desktop Pro 2021

Can you open the sample file and create a new file without any issue?

I got your back, @KriswithaK.

In QuickBooks Desktop (QBDT), unrecoverable errors happen if there are software, data, system, or computer issues. To fix this, you can perform the steps below.

If you're using the Multi-user feature, let's determine how many users are affected. To verify, you'll need to open the company file using the login credentials of each user. If the error only occurs for a specific user, the user credentials might be damaged. To fix this, you have to recreate the user.

If this is not the issue, you can suppress your QBDT program. Here's how:

1. You'll need to press and hold the Ctrl key.
2. Next, double-click the QBDT program.
3. Them, hold the Ctrl key until you see the No Company Open window.
4. Once done, open your desired company file.
5. Press and hold the Alt key, then click Open.
6. Release the Alt key, if you are prompted for your log-in information. Then, type your user name and password. If you are not, do not release the Alt key.
7. Press and hold the Alt key, then click OK. Don't release the Alt key until your file is completely open.

You can also open a sample file to test if the problem is in your company file. To do so, proceed to Solution 3 of this article: Unrecoverable Error: General Troubleshooting Steps.

For additional reference, you can also check out this link: Unrecoverable error in QuickBooks Desktop. 

It is also recommended to save a backup copy of your file regularly. This is to ensure that you always have an original copy that you can restore at any time in case of data loss.

Feel free to add a reply below if you have further concerns about fixing unrecoverable errors when accessing your QBDT program. I'm still here if you need assistance. I want to ensure that this is taken care of.

Yes i can do that fine. I ha e also run the Intuit repair tool and it didn’t not find any problems

Yes I can do that fine.

I can create sample files just fine. I ran the repair tool and I found No error

I appreciate you get back to us, KriswithaK. Also, good work for trying the recommended steps to fix the issue.
 

I suggest reaching out to our customer care support since you're still having the same issue. They have more tools, like screen sharing, to better help you. Here's how:

1. Click Help inside QuickBooks.
2. Select QuickBooks Desktop Help.
3. Enter "Unrecoverable error" in the description field, then click Continue.
4. Select either Message an Agent or Talk to a Specialist.

You may want to take note of the support hours so you can reach out to an agent immediately. 

We're around if you ever need our help. Feel free to visit the Community again. Keep safe!

@KriswithaK 

It is highly possible your file is damaged. Chat Support and ask Data Service to fix your file. Otherwise, you have to purchase a 3rd party file repair service.

What third party tools do you recommend?