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Level 1

Quickbooks Desktop since latest update

I'm currently on version 29.0.4011, using Windows 10

 

Whenever I try to print/email or save an invoice as a pdf, the program would freeze. This would happen periodically and not all the time. I would have to force close QB and restart it. Sometimes I would have to do this multiple times before it works.

 

When I go to system processes, under QB, it lists a MAPI and QB. If I close the MAPI sometimes QB would unfreeze. I believe this only started happening since I've updated the software.

 

Anyone else experiencing this?

3 Comments
Moderator

Quickbooks Desktop since latest update

Hello dear, blujay22.

 

Based on the information you shared with me here, I can see that you're using QuickBooks Desktop App. 

 

When things go like this, performing the recommended basic troubleshooting steps can help you fix the issue. With that, we can clear the app cache files first. I'll guide you on how to do it:

 

Here's how to fix the unusual behavior of the system:

  1. Click the Help menu at the top of the screen.
  2. Select the Rest App Data option on the drop-down selection.

 

If the same thing happens, uninstalling and reinstalling the app can help you sort this out as well. For troubleshooting steps, you can refer to this article as this contains additional information about it.

 

Please get back here in case you need more help. I'm always around to help! Take care!

Level 1

Quickbooks Desktop since latest update

I don't see a reset app data option. There is a reset Intuit ID settings.

QuickBooks Team

Quickbooks Desktop since latest update

Hello there, @blujay22.

 

Let's perform some PDF troubleshooting steps so you can print/email or save an invoice a PDF file in QuickBooks Desktop.

 

First off, you'll have to download and install the QuickBooks Tools Hub to help us fix the common error. 

 

Here's how:

  1. Close your QuickBooks Desktop.
  2. Download the QuickBooks Tool Hub file.
  3. Save the file somewhere you can easily find.
  4. Open the QuickBooksToolHub.exe downloaded file.
  5. Follow the on-screen instruction to install the file.

Once done, let's run the QuickBooks PDF & Print Repair Tool to get this fixed. Please follow the steps below once you're ready:

  1. Open the QuickBooks Tools Hub.
  2. Select Program Problems.
  3. Click QuickBooks PDF & Print Repair Tool.
  4. Wait until the repair is done, then try to email a PDF file again.

If the issue persists, you can read this article for more troubleshooting steps: Troubleshoot PDF and Print Problems with QuickBooks Desktop.

 

You might also want to read this article to learn how to save PDF files in legal size, landscape, or portrait orientation.

 

Let me know how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.

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