Quickbooks freezes when importing accountant changes

Hi, davidmatyas.

Thanks for sharing your concern here in the Community. I'd like to share some troubleshooting steps that can resolve issues when importing accountant changes in QuickBooks Desktop (QBDT).

There are times that you may receive an unexpected error while importing an accountant-changed file in QBDT  due to data damage. To isolate the issue, you can run the QuickBooks Tool Hub. This program is used to fix common file errors and repair data integrity issues.

Additionally, it's recommended to use this tool on Windows 10 (64-bit) for the best experience. When you're ready, here's how to run it:
 

1. Close your QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Then, save it in your local storage.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    

Once done, you'll have to launch the Quick Fix my File function. I'll show you how:
 

1. From the tool hub, choose the Company File Issues tab.
2. Tap Quick Fix my File.
3. Click OK when it completes.
4. Open your QuickBooks Desktop.

If you still get an error message after performing the steps above, please follow the third step/solution in this guide to run the QuickBooks File Doctor. 

Just in case you're still getting the error, you can uninstall and reinstall QuickBooks. Here's an article as a guide: Clean Install QuickBooks Desktop.

I'm just a post away if you have any other concerns about importing the accountant's file. Stay safe and have a great rest of the day.

Hi,

I just tried the tool hub (it said nothing wrong was found with the file). I then tried the file doctor, same thing. I tried importing the changes on three different computers, so uninstalling and reinstalling won't help. And it still doesnt work.

Thank you 

Hi there, @davidmatyas.

I appreciate your patience while trying to perform the suggested troubleshooting steps in resolving this issue. We understand the frustration with being unable to use this feature as anticipated and the significance of addressing this as soon as possible.

I recommend calling our support team to investigate this error you've encountered while importing an accountant in QuickBooks Desktop.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter a brief description of your issue, select Let's talk, and choose a way to connect.

Once everything is fine, I've got you this article for the detailed steps on how to import and add your accountant's adjustments to your accounts to keep them up to date: Import your accountant's changes to QuickBooks Desktop.

Alternatively, you can specify a closing date and password in QuickBooks Desktop. In this manner, a password will be required to make any changes to your previous books. Or you might want to update the closing date and password based on your accountant's changes, get this article for your reference: Set or change a closing date and password.

You can reach out to QuickBooks Community again if you need further assistance in importing concerns in QuickBooks Desktop. Click reply, and I'll get back to you. Have a good one.