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Level 1

QuickBooks not sending Workforce Emails invites to employees new or old

I need help to get my employees access to their paystubs online.  They are not being sent the workforce invitation when I add new employess and now my old employees cannot see them either.  VERY FRUSTRAITING!!!

3 Comments 3

QuickBooks not sending Workforce Emails invites to employees new or old

I'll make sure your employees access their paystubs online, @LHStewart.


To start, here are two possible reasons your employees are unable to see the Workforce email invitation:

  • The email is moved to your employees' Junk or Spam folder.
  • Their browsers' stored cache is full.


You'll have to let your employees check their Spam or Junk folder to see if the Workforce email invitation was moved.


Once done, resend the invitation. You can refer to this article's Resend an invitation (QuickBooks Desktop) section for the step-by-step guide: Invite employees to QuickBooks Workforce to see pay stubs, W-2s, and more.


Then before letting your employees open their email, have them perform some troubleshooting steps. A cache-related issue in the browser can prevent them to view the invitation. They can isolate this matter by pulling up their email using a private browser (incognito). Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)


Once signed in, have them check the Workforce email invitation. If they see it, let them return to their default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers. To learn more about this process, you can check out this article: Troubleshooting browser problems.


In case the issue persists, I'd recommend contacting our Payroll Care team. They can create a case/ticket ID and submit it to our engineers for further investigation. 


Also, once your employees accepted the invitation and set up their account, they're able to view paychecks, W-2s, and other employment info. With this, I'm adding this article to further guide employees their way around QuickBooks Workforce: View your paychecks and W-2s, in QuickBooks Workforce.


Let me know how it goes. If you have any other payroll concerns or inquiries about QuickBooks Workforce, please let me know in the comment section below. I'm always ready to help. Take care and stay safe.

Level 2

QuickBooks not sending Workforce Emails invites to employees new or old

FYI they still haven't resolved, I feel your pain.

QuickBooks Team

QuickBooks not sending Workforce Emails invites to employees new or old

Your concerns are of the utmost importance to us, and we're dedicated to finding a resolution for you, @MCI.


We're going to have a member of our Next Level Help team review your comments and recent cases with support. They'll be reaching out to you within the next 1-2 business days. They'll carefully assess your situation and work diligently to provide the assistance you require to resolve the issues with QuickBooks not sending Workforce Email invites to employees.


We genuinely appreciate your patience and understanding as we work towards resolving this matter for you. In the meantime, if any additional concerns arise or if you have questions, feel free to reach out in our Community. Our dedicated team is here to support you every step of the way.


Thank you for bringing this matter to our attention. We're committed to ensuring that you have a smoother experience moving forward.

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