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T
TCGPete
February 6, 2020
Question

QuickBooksAutoDataRecovery Folder

  • February 6, 2020
  • 3 replies
  • 17 views

My QuickBooksAutoDataRecovery folder is huge.  Is it safe to remove files with .old and .old1 extensions?

3 replies

S
SarahannC
Level 9
February 6, 2020

Hello there, TCGPete.

 

Yes, removing the .old and .old1 extensions are safe as long as you make sure to have the current or new Auto Data Recovery folder on your end. It is recommended to have the QuickBooks Auto Data Recovery folder to have a copy of your files.

 

Before you remove the files, make sure to have the new one first. This folder will keep all the data from your book.

 

Please get back to me by adding a comment below if you have something to figure out with your book. I'm here to help. Take care!

P
PropGuy
August 30, 2020

my QuickBooksAutoDataRecovery folder resides in the 'OneDrive' folder and i would like to remove it from that location.  it will never sink to oneDrive so how do i change the location of the folder to the regular documents folder

 

thanks

C
CharleneMaeFQuickBooks Team
QuickBooks Team
August 30, 2020

Thanks for joining us here, @PropGuy.

 

To remove the QuickBooks Auto Recovery folder in One Drive location, I recommend contacting our Customer Care Team. They have tools to change the location of the folder to the regular documents.

 

Here's how:

  1. Go to the Help menu and then select QuickBooks Desktop Help. 
  2. Click Contact Us.
  3. Enter a summary of your issue, then select Continue.
  4. Choose Start Messaging to start a conversation with our representative.

 

Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.

 

Additionally, I've included an article that'll guide you in restoring your data. This way, you'll easily restore all of your data without any worries: Recover lost data with QuickBooks Auto Data Recovery.

 

I'm always here to lend a hand. Your success with QuickBooks is our top priority. Keep safe!

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