You'll need to go to your company preferences, cgcmanila. I'll provide the step-by-step process to ensure you can set up the multicurrency feature in QuickBooks Desktop (QBDT).

When you select Multiple Currencies, you'll be routed to the My Preferences tab. This tab will have no options since personal preferences for this feature are unavailable. Hence, you'll want to proceed to the Company Preferences tab. Let me show you how.

1. Head to the Edit menu, the Preferences.
2. Click Multiple Currencies and go to the Company Preferences tab.
3. Tick the Yes, I use more than one currency option.
4. Choose your home currency in the designated dropdown, then select OK.

After that, follow Steps 2 to 5 in this article to finish the setup process: Set up and use Multicurrency.

However, you can troubleshoot your QBDT through the verify and rebuild tool if the Company Preferences tab doesn't contain any option to enable multicurrency. It helps uncover issues within your data that require necessary fixes.

Once you're all set up, please consider utilizing these materials as your guide when tracking your income expenses, whether each transaction is using a foreign currency or not:

• Accounts Payable workflows in QuickBooks Desktop
• Get started with customer transaction workflows in QuickBooks Desktop

Should you require further assistance with the multicurrency setup, we're always around the corner to help. Kindly leave your queries below, and we'll revert to this thread in no time with all the information and resources you need.

@cgcmanila 

Open the sample file. Did you encounter the same problem?

I'm still a new user of QBO Simple and have been using the bookkeeping experts to help me, particularly with navigation and unexpected situations.  It's Monday12/16 at noon CST, and I am unable ;to connect with the expert team.  Please help.    - Dennis 

I appreciate the effort in trying to reach out to our support. I'd gladly provide you with the steps for contacting our QuickBooks Online support team, Daperz.

Since you're using QBO Simple Start, our Bookkeeping experts are available on Weekdays from 6 AM - 6 PM PT.

To contact them, kindly follow these steps on how to do so:

1. Log in to your QuickBooks Online account.
2. Click on the Help (?) icon.
3. Choose the Assistant tab to receive help from the QB Assistant, or select the Search tab to type in your question and find helpful articles.

Also, to elevate your financial management to new dimensions with the guidance of our QuickBooks Live Expert Assisted team. Our experts excel at refining your financial processes and imparting personalized advice that aligns with your business objectives. A click is all it takes to embark on a journey toward financial excellence.

Additionally, you can refer to our article to learn more about QBO and how to get started.

Thank you for being a valued QuickBooks user. If you need any further assistance, feel free to reach out, and we'll be more than happy to help.

I ORDERED QUICKBOOKS ONLINE CANT ACCESS ON LINE 

@62451 

Try opening your QBO account on any private/incognito browser.

Thank you for reaching out about your QuickBooks Online (QBO) access issue, 62451. I understand how frustrating it can be when you can't access the tools you need for your business. To provide you with the most accurate assistance, could you please share more details about the specific issue you're experiencing?

If you're unable to access your account, let's first ensure you're utilizing the correct login credentials. Take a moment to confirm the email address and password you're inputting are indeed the ones linked to your QBO account. Incorrect login information is often the cause of access issues.

Additionally, please verify you're accessing QBO through the correct URL: https://qbo.intuit.com/. Using the proper web address is crucial for reaching the authentic QBO login page and avoiding potential security risks.

Let's also proceed with some troubleshooting steps. Sometimes, accumulated data in a browser may affect its performance, leading to unexpected behavior in web applications. To rule out the possibility of a browser-related issue, we recommend accessing your account through an incognito window. You can use these keyboard shortcuts:

• Safari: Shift + ⌘ + N
• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If this works, I recommend clearing your browser's cache to allow the system to start fresh. If you encounter the same result, I suggest switching to a different supported browser.

Lastly, please ensure your internet connection is stable, as this can also impact your ability to access QuickBooks Online.

For further assistance, I’ve included a link to QuickBooks help articles you can browse for future reference: View all QuickBooks help articles.

Feel free to leave additional inquiries or subjects in the comment section below. This will allow me to address your specific needs and provide you with relevant information. I'm attentively awaiting your response and am ready to assist you in maximizing your QuickBooks experience. I appreciate you getting in touch and am eager to offer further support.

My quickbooks account is telling me now that they can’t find my business

I can see how important it is to regain access to your business account. Rest assured, I'm here to guide you through some steps to help you resolve this issue, Ciminera.

Before anything else, may I ask if what you're referring to is your QuickBooks Online Company? If so, please follow the steps I've outlined below.

To start, let's troubleshoot this by opening a private window and logging into your account. This will help us determine if the issue is browser-related, perhaps due to excessive cache buildup. Unexpected behaviors like this happen due to accumulated.

To open a private browsing window, you can use the following shortcut keys:

• Press Command + Shift + N (Safari)
• Press CTRL + Shift + N (Google Chrome)
• Press CTRL + Shift + P (Mozilla Firefox)
• Press CTRL + Shift + N (Microsoft Edge)

After opening a private window, log into your account and ensure you're using the correct credentials. It's essential to use the correct username and password because any discrepancies can prevent you from accessing your account.

If you successfully log in, please clear your browser's cache to refresh the system. If you're still unable to access your account, try using another supported browser.

However, if the issue persists, I recommend contacting our QuickBooks Online Support Team. They are equipped with advanced tools and deeper insights that can help resolve your concern efficiently.

Additionally, you might want to check out this article to learn how to close your previous fiscal year and prepare for the new one: Year-end guide for QuickBooks Online.

If what you're referring to is different or need further assistance through any of these steps, I’m here to help. Let's get this sorted out together, Ciminera.

I've been hacked and need to give you my Visa # for 7 Intuit accounts

We understand how stressful and frustrating this situation must be for you, Muriel1. Please know that we are here to help guide you through the necessary steps to secure your accounts. 

Intuit is committed to securing your information by providing advanced security tools and systems to protect your data. In this case, we recommend contacting our Customer Support Team. They can work with you to secure your accounts and ensure that your personal information remains protected. Rest assured, they have the necessary tools to help you through this challenging situation. Here's how: 

1. Sign in to your QBO account.
2. Click the Help (?) icon.
3. Select the Search tab, then click Contact Us.
4. Select a topic and choose how to contact our support team:

• Via Callback, where they save you a spot and call you back
• Via Chat, to start a chatting session with our support

You can check out the QuickBooks Online Support article to contact our support team directly. 

Additionally, you can browse these resources to help you with managing your QuickBooks Online account and keeping your Intuit Account secure:

• Secure your Intuit Account and prevent lockout with extra verification methods
• Manage billing, payment, and subscription info in QuickBooks Online

We are always available to assist you with managing your Intuit account. If you need further help with securing your account or any QuickBooks-related concern, please reply to this thread, Muriel1.

Hello, call me asap. You guys charged me 1093.91$ for whattttt? 

@Fckthis101 

Do you have QB Desktop?

Hi there. Let me route you to the appropriate support that can verify the charge in a safe and secure manner.

As much as I want to assist you here promptly, I'm unable to access your account as this is a public forum and we value your security. With this, I'd recommend contacting our live support team to help you check the billing charge you have. 

To reach them, please follow these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Enter the question, keyword, or topic you need help with.

When reaching our QuickBooks Online Support Team, please make sure to know the availability hours to make sure your concern will be getting in touch.

Here's the best time to contact:

• Phone support for QuickBooks Desktop Pro, Premier, and Enterprise is available Monday –Friday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET).
• Messaging Support for QuickBooks Desktop Pro and Premier is available Monday–Friday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET). Enterprise messaging support is available Monday to Monday–Saturday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET).

If you're using QuickBooks Online, please follow these steps: 

1. Click the Help menu.
2. In the pop-up panel, go to the Search tab.
3. Hit the Contact Us button.
4. From the text box, type in your concern.
5. Click Chat with us.

It is important to note however that our support hours are as follows: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. If you have Advanced, they are open 24/7.

 You can also check out these handy articles to learn more about those billing charges: 

• Manage your QuickBooks Desktop subscriptions and services 
• Find your QuickBooks Desktop billing history

Don't hesitate to ask for help in the Community if you require additional assistance regarding the charges on your account. I'll always be here to extend my helping hand. Stay safe! 

Intuit has the absolute WORST customer service.  They use ai now to screen out your calls to their help center so you can't even get anyone on the phone.  Also there is not touchtone only option, so those of us who are disabled cannot access help services as the AI filters out your answers and then hangs up on you.  

disgusting.

Hi, I just need my back up for quick books. we are not using currently this. How i can restore my back up.

Greetings, @qstopautorepair. It's my pleasure to guide you in restoring your backup data. Restoring your data correctly is important for maintaining your records and business continuity.

Before you begin, ensure your backup company file is prepared. QuickBooks Desktop uses the backup file (.qbb) to generate a new company file (.qbw). If your backup is stored on an external device (like a USB) or a cloud service (like Box), move it to your local hard drive first. Then follow these steps to restore:

1. Open QuickBooks, navigate to the File menu and choose Open or Restore Company.
2. Select Restore a backup copy and click Next.
3. Choose Local Backup and proceed by clicking Next.
4. Locate your backup file on your computer, typically named [Your company name].qbb.
5. Decide on a folder to store the restored file and select Open. Note: Avoid saving in the same folder as your current company file to prevent overwriting.
6. To prevent data overwriting, rename the existing or backup file for uniqueness, or save the backup in a separate folder.
7. When all is set, click Save. If prompted about overwriting data, choose the appropriate option. Do not overwrite unless certain.

For more detailed information, you can check this article: Restore a backup of your company file.

However, if you're referring to restoring your data from a backup in QuickBooks Online (QBO), please note that the backup and restore features are exclusive to the Advanced plan. Restoring a backup might take up to an hour, but it usually requires less time, especially if the company data is minimal.

To restore your data:

1. Navigate to Settings, then choose Back up company. You may need to log in with your Intuit account and authorize the process.
2. Locate the company you want to restore.
3. From the Action dropdown menu, select Restore.
4. Choose the desired restoration date from the Date field.
5. Select the restoration time from the Time dropdown menu.
6. Click Next and follow the provided instructions.
7. Click Start Restore to initiate the process.

For more information about restoring your backup data in QBO, check this article: Back up and restore your QBO Advanced Company.

For future reference, I suggest reviewing your financial records after the restoration process to confirm data accuracy and identify any potential discrepancies:

• Run a report in QBO
• Customize reports in QBO

You can count on the Community team for assistance with restoring your data in QuickBooks. If you have any other concerns, please feel free to reply in the thread below. We're here to support you and are eager to help. Stay safe, and we wish you continued success.

Hello. I am a new user to QB. I sent an invoice and was paid December 19. But the payment still says "in review." It's now December 23rd and I still can't access the payment. When can I expect this process to be over ?

Hi, I have tried this way which you explain me but i am unable to restore still.

Thanks for engaging in the discussion, @Nzimmett and @qstopautorepair. I’ve carefully reviewed your specific situations and prepared targeted solutions to expedite the resolution process for both of you, ensuring you can focus on what matters most in your day-to-day operations.

@Nzimmett: Customer payments showing under Review will automatically clear and be deposited into your connected bank account after our review process.

When you first set up your QuickBooks Payments account, we typically hold the initial payment for up to five business days. This temporary hold allows us to complete the setup of your merchant account. However, once your account is set up, we'll deposit subsequent customer payments more promptly.

To check the status of your deposits and transactions, you can access your Merchant Service Center. Here's how:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports and then Deposits.
3. Select the date range in the Dates field.
4. Click Search.

To learn more about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money. 

Additionally, I've added these articles that'll help you learn more about how QuickBooks Payments deposits work and how to handle it in QuickBooks Online:

• Why are my Funds On Hold?
• Common Questions about Payments Deposits
• What to do if your check bounces and your bank account has insufficient funds in QuickBooks Online

I'll keep this thread open for questions about the payment deposit process you may have or any other tasks in QuickBooks Online. Please leave a Reply below, my team and I are always here for you.

@qstopautorepair: I value your dedication to following the guidance provided earlier. Let me assist you further with clear, step-by-step instructions to guarantee a successful restoration process.

To better assist you with the restoration, could you clarify whether you are using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? Additionally, are you encountering any specific error messages during the restoration process? It would be helpful to know at which point in the restoration process you are experiencing challenges, as this information will allow us to provide more targeted support.

In the meantime, please ensure you're using the latest version of our program. Installing these updates is crucial as they enhance the software's performance and resolve known issues and bugs.

Additionally, I'd love to share these helpful resources for tips on troubleshooting QuickBooks performance and providing insights on managing data files effectively for optimal performance:

• Manage your data files
• Manage your computers to fix performance issues

This thread is always open for your progress, let us know in this channel by replying below. We're always here to ensure a successful restoration process for your data.

I have my Desktop 2017 Pro loaded on my PC in Colorado. License 5315-4218-7215-966. I am in Arizona for the next 4 months and have a new laptop. Can you send me a link so that I can download it to my laptop?Thank you

Myron Lloyd