I am having the same issue, but it appears QBs is not interested in fixing it.  

Hi there, Chestersdad.

Currently, our product engineers are still working to fix the User Interface (UI) issue in the iPad. Meanwhile, you can use a web browser to access your QuickBooks account as suggested by my colleague.

You can use any of these:

• Chrome
• Mozilla Firefox
• Internet Explorer 
• Latest Safari version

Also, I recommend contacting our Customer Care Team that way you'll be added one of the affected users. Here's how to contact them:

1. Click Help (?).
2. Click Contact us.
3. Enter a short description of your concern ( iPad UI Issues ).
4. Then, click Let's Talk.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Let me know if you need anything else with QuickBooks. 

I don’t use the app because I don’t like it. I use a browser and go to the site. I have worked hours and days trying to figure out how to change settings so I can see the entire screen. $70 a month and QB online is not the program for me. Nov 1 , I will not still be using QB. This is awful!!!

We don't want you to feel that way, Shawk.

When using a browser, there are things you need to check if you're not seeing the entire page of QuickBooks:

• the browser's zoom settings
• the computer's display settings.

You can check this article for detailed steps on how to see the entire page: Unable to see the entire page in QuickBooks Online.

There are different things you can do on the mobile app. You might want to check this article.

Please know you can always post here in the Community if you have concerns.

Okay, I too am having this problem.  I want to be clear about this to QB.  IT DOESN’T WORK ON A BROWSER OR THE APP!!!  Clearing my cache doesn’t help.  After reading this entire thread, it is clear that QB does not understand the problem.  If you have an Apple product QuickBooks is NOT WORKING.  I’m to the point where I am considering switching to Freshbooks.  This is the first help page I have found, and it is very clear QB isn’t listening to the people posting.

I 100% agree with all of the posts highlighting compatibility problems with iPad and iPhones browsers. I've had all of these problems and more. I'm sure that more than half of QuickBooks Online's customer base tries to use iPads or iPhones with this service. Lots of lip service is given to these problems, but it is more than obvious that the problem lies at the code level of this product. Very frustrating. I run my business 100% from my iPad. Is this compatibility problem with Safari/Chrome/etc going to be solved? Or is another vendor the solution?

Hello PJohnson1,

We received a report about the iPad user interface not working. Rest assured our engineers are working diligently to get this resolved.

At the moment, we don't have a turnaround time as to when it will be fixed. I'd still suggest contacting our Customer Care Support to get you added on the list of affected users. This way, you'll be notified whenever the fix is available.

I've also added our handy article about QuickBooks Online iPad FAQ's for future reference.

Let us know if there's anything else you need help with. We're always here for you.

I love using Quickbooks but I am really disappointed in this case. How come this issue has been here since February and there is still no solution! I am using Quickbooks as an accountant but this is one big downside of your system. I need to be able to work and do training on the go. Please get this solved. 

We are currently aware of the issue and are working to get it resolved as soon as possible, SAE. 

I can't provide a specific time-frame yet but we'll surely send out email notifications once resolved. I suggest reaching out to our Customer Support Team so they can add you to the list. 

Thanks for your patience. We'll update you once a fix is available. Let me know if you need anything else. 

Has this been resolved ? It’s now. November 2019. I don’t use the mobile app because it does not have all the functions I need on a daily basis . I use the browser version on an iPad  because I do not own a PC and like everyone else can not see the entire screen and some buttons are not accessible or  are hidden . This  thread on this topic  stopped in October . Status on this issue please .

The status of the investigation is still in progress, @uniquepools. 

Accessing QBO via a browser on your iPad helps you perform essential tasks for your business. However, we don't have a specific timeline as to when it will be resolved. Rest assured we are working to get this fixed in a timely manner. 

If you haven't contacted our Customer Care Team, I'd recommend getting in touch with them. Just select the Help icon at the upper right, then click Contact Us. You'll receive email updates about the investigation's status once your company is added to the list of affected users. 

You can visit this website: Mobile Applications Hub. This link contains resources about installing the mobile app, fixing login issues, running reports, and updating your billing information. 

Thank you for your patience. I'm here anytime you have other concerns, @uniquepools. 

I don't get the scroll bar and it's driving me CRAZY-- I am on a Mac Air and using the safari web interface (NOT an app) to try to access and edit my company accounts. When I click expenses, or reports, or really ANY left nav bar item I am only able to access whatever my screen's limited view is of content that populates on the right hand side-- can't scroll lower than what is visible at the top of that page.

I am enjoying the features of QBO but for $70/mo I should be able to access my content and make edits. I have a BRAND NEW computer-- this isn't about old or outdated software.

Scroll feature and page down functions of the computer work just fine on other programs/services outside of Quick Books.

Please assist.

Hi there, @Compacity,

Unexpected behaviors in QuickBooks Online may, at times, be brought about by problems in the web pages. To resolve this, open your account in private browsing and see if it's showing the same behavior.

This method prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:

For Safari, press Command + Shift + N to open a private window.

If you see the scroll bar in the Incognito window, clear the browser's cache to remove the history or log files so you can start with a clean slate.

However, if all else fail, I recommend contacting our representatives so they create an investigation for this problem. Our engineers can run some diagnostics to fix the problem as soon as possible. Here's how to get Support:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

Kindly update me on the result by adding a comment below. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

Circling back,

Incognito/ Secure browser window didn't do anything to fix the problem.

Thanks for providing an update on this, @Compacity,

I hear you and we're not taking this lightly. Since the basic troubleshooting steps for this issue did not work for you, calling our Support Team would be ideal to get further technical assistance.

They can escalate this case and provide temporary workarounds to get your account up and working. Our representatives are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

Here's how to contact us:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
   
   
3. Once done, select Call us or Get a callback option.

To ensure we address your concern on time, check out our support hours.

I'd like to ensure you're taken care of, so let me know how the call goes. Add a new comment here or mention my name in the thread to notify me. I'm always here to help. Have a nice day!

Jen (and other users on this thread)

I found a fix!! I stumbled on an old Mac-related article online about disappearing scroll bars. For those of us with newer Macs (and I'm guessing the iPad Pro falls in this category too), you can bring scroll bars back with a simple setting. I tried it and now I can access the inner workings of QB online AND even my e-mail is easier to navigate now with this fix.

Here’s how:

• Click the Apple menu at the top-left of the screen, then select System Preferences.
• Next, select the General preferences pane; it’s the very first one, up at the top.
• Under the “Show scroll bars” heading, you’ll find three options: “Automatically based on input device,” “When scrolling,” and “Always.”
• Go ahead and select that last “Always” option. You’re done!

Worked for me-- hope it works for you! I'm on a MacBook Air so might be different for the app based products like iPads/pods. I haven't tried accessing my QB account through the iPad.

Good luck!

Another huge bug we’ve encountered is that Apple’s Smart Keyboard does not work with QBO through mobile Safari on iPad OS.

For example, tapping the Memo field in a transaction under Banking results in the bottom of the screen popping up briefly and then immediately glitching and closing. The only workaround is to disconnect the Smart Keyboard, upon which you can enter text as expected. This is a major issue and shocking that it has not been addressed.

We would happily use the QB app on iPad OS, but it is crippled with additional bugs:

For some illogical reason, you cannot edit transactions for credit cards that sync with American Express; you can only see the balance at the top of the screen.

Similarly, even with supported banking accounts, there’s a serious bug that prevents editing any transactions because the individual transaction screen pops up on the right side out of the viewport and it can’t be accessed (see attached screenshot).

So, not only is QBO unusable on iPad Pro, but the mobile app is mostly worthless. Essentially, without a computer, there is presently no way to use QuickBooks Online, since mobile devices simply aren’t supported as needed by users, which is simply unacceptable in 2020.

We don't want you to feel this inconvenience, @aksion.

Also, thank you for sharing your experience when using our application. I'll be sure to take note of it and share them with our Product Development team. 

To resolve the error when trying to edit your credit card transactions, I suggest clearing your app's data. 

You can follow the steps below:

1. From your phone's settings, select Settings, then, click on General and choose iPhone Storage. 
2. Select an app that's taking up a lot of space. 
3. To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for entire details about the Mobile App's troubleshooting.

In the meantime, you can check on the following FAQs to know more about what you can work on iPad and iPhone when using the app:

• QuickBooks Online (QBO) iPhone: Frequent Ask Question
• QuickBooks Online (QBO) iPad: Frequently Ask Question

Since the app works without the keyboard, I suggest you reach out to your Smart Keyboard provider. They can further check what causes the error when using it with the QBO app. 

Let us know if there's anything that you need. We're always here to assist. 

Still not fixed!!!

I have been trying to get my QuickBooks online set up since July 31. The migration from my desktop to online took forever to happen. I have spent probably 15 to 20 hours on the telephone with QuickBooks in the past month not to mention all the emails and chat messages.  I’ve been charged for something that I already paid for. Finally got that straightened out and they refunded that money. Now all of my payroll has disappeared from my QBO.  It migrated over from desktop and then yesterday totally disappeared 10 years worth of employees and payroll. After spending four hours on the phone with them yesterday and another hour on the phone with them today I still do not have this resolved and they’re trying to tell me that I’m gonna have to re-enter all of that information. Very very very frustrated

Well just getting started using a new iPad Pro 2020 and my bank said they are having issues allowing a natural flow of ACCT info. 

QB knows that the online version is not compatible with an iPad Pro period! They will not get back to the community in regards to this, I spent over 6 hours and weeks trying to see if there was a glitch with QB but no there is not, one representative told me that my QB app was not working properly and was going to put in a ticket and someone would call me back but no one did and I found out that was a bunch of BS. I contacted Apple sales and told them that they need to be aware of this when selling their iPad Pro’s as they told me it would not be an issue, now they know.

It is awful and they continue to lie to everyone saying they are working on the interface and that was over a year ago. QB sucks!