Auto Purchase Order Reordering

Good morning, @train64.

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

Our Engineering Team is actively investigating the issue concerning the missing Create Auto PO button in QuickBooks Desktop. Rest assured that our Team is working diligently to find and implement a solution to resolve this matter as quickly as possible. 

Addressing this issue is a top priority for us until it's fully resolved. I recommend reaching out to our Phone support team. This way, you can be added to the list of affected users and will be notified once it's been resolved. 

Here’s how:

1. Open QuickBooks Desktop.
2. Go to the Help menu and select QuickBooks Desktop Help.
3. Click on Contact Us.
4. Enter a brief description of your issue and click Continue.
5. Choose the method of contact: Call or Message an Agent.

Please don't hesitate to let me know if there is anything else I can assist you with. Take care and have a wonderful day ahead!

Hi Tori ... Thanks for the reply. We have been using this platform for over 10 years now with the auto reorder function and now the button has just vanished.  Did Intuit change something? The Contact Us messenger is not working in the help function as well.

Thanks,

I want to assure you that Intuit hasn't changed anything about Purchase Orders (PO), @train64. This feature is still available for our valued users, and I’m here to provide an update on the situation.

Currently, the investigation about the Create Auto PO's button issue in QuickBooks Desktop (QBDT) has been marked as resolved.

However, if the button hasn't reappeared for you, I recommend updating your QBDT version. Keeping your software up to date ensures you have access to essential features like the Create Auto POs button, as well as the latest improvements.

To start, let’s check if your version is the latest release. The updated releases include QuickBooks 2024 R10_19, QuickBooks 2023 R14_49, and QuickBooks 2022 R17_41. To verify your version, please follow these steps:

1. In your QBDT, press F2 (or Ctrl+1) to open the Product Information window.
2. Review the current version and release displayed.
   

If your version doesn't match the ones mentioned, let’s proceed to install the update.

1. Select Update available, then Install now to begin the update.
2. Wait for the update to finish.
3. Open QuickBooks once the update is complete.

If the issue persists, you can contact our Desktop Support team for further assistance using this link: What can we help you with?

To track your income and expense transactions in QBDT, please check out these articles: 

• Get started with customer transaction workflows in QuickBooks Desktop.
• Accounts Payable workflows in QuickBooks Desktop.

Visit us again if you have further questions about POs and how to track them in QBDT. Please click the Reply button below, and I'll be sure to get back to you.

@Jelayca V  "I want to assure you that Intuit hasn't changed anything about Purchase Orders (PO)"

If Intuit hadn't changed anything, there would be no need for the engineers to create a patch, nor for the OP to install it.

It's okay to admit it when your engineer's hand slips, you know.

We are currently running Quickbooks 2024 R10_19 and no, the button is still gone

Hello, train64.

I understand how challenging it can be to not have access to a feature you rely on, especially when you're using the latest version of QuickBooks. It can disrupt your workflow, and I appreciate how important it is for you to have everything functioning properly. Let me direct you to our dedicated team so you can get back on track.

I recommend contacting our technical team. They can arrange a screen-sharing session to identify and investigate why the button isn't still accessible.

Here's how to connect with them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Enter the question, keyword, or topic you need help with.
3. Type in your email address.
4. Follow onscreen instructions.

You can check this article to see the availability of our support team, so we can make sure your issue is addressed promptly: Get help with QuickBooks products and services.

Additionally, you can explore the links below that provide information on the workflows for monitoring your income and expense transactions:

• Get started with customer transaction workflows in QuickBooks .Desktop
• Accounts Payable workflows in QuickBooks Desktop.

Keep me updated if you have further concerns with managing your income and expense transactions. I'm always ready to give necessary assistance and resources. Take care, train64.

We are having the exact same issues with no resolutions.

I know you're worried about the missing Create Auto PO's button in your QuickBooks Desktop (QBDT) account, MattB728. But don't worry, you're not alone in this, and we're here to find a solution together.

To address this, let's first ensure that your QBDT version is up to date so you have the latest features and product improvements. After that, check your display settings. Sometimes, display issues can cause buttons to disappear. We can adjust the QuickBooks DPI settings to help fix the issue.

Here's how:

1. Close QuickBooks Desktop (QBDT) and open the Windows Start menu.
2. Type "QuickBooks" into the search.
3. Right-click the QuickBooks icon and tick Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab and place a checkmark in the Disable display scaling on high DPI settings box. 
6. Click Apply, then OK.

Once done, re-open QBDT to double-check. If the same issue persists, consider checking out this article and proceed to Step 2: Adjust your view preferences in QuickBooks for more troubleshooting steps: Fix screen issues in QuickBooks Desktop.

Should you need assistance with your company file in the future, we've got you covered. Check out this helpful article for steps to resolve any issues: Fix data damage on your QuickBooks Desktop company file.

Your success with QuickBooks is our priority, MattB728. If you have any more questions about creating auto PO's or need a hand with anything else, just reach out. We're here to support you through every step, so don't hesitate to jump back into this conversation whenever you need.