Hey there, Barbara @bryan123.
It's nice to see you in the Community. I'm here to share some information about the error you're getting in QuickBooks Desktop (QBDT).
Are you trying to run the Intuit Data Protect (IDP) backup? If so, this error may occur when there is a Firewall or connection issue. To isolate this, let's perform some troubleshooting steps that can help us fix this.
To start off, let's run the IDP Diagnostic tool. This will detect if there's an issue with a firewall or third-party security software. Then, make sure to add Windows Firewall ports and Trusted sites.
To run the tool, here's how:
1. On your computer, right-click on the IDP icon (green padlock) at the bottom of the screen and select About Intuit Data Protect.
2. On your keyboard, press Ctrl+F2 to launch the tool, then click Run Diagnostics. If it detects an issue, you need to reconfigure the software and/or hardware to allow access to IDP files. For information about configuring your security software and/or hardware, check your manufacturer’s website.
3. Then, add the following files for exceptions:
- C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
- C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
- C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe
To add Windows Firewall ports:
1. Go to the Start menu on your computer and type Control Panel in the search field.
2. On the System and Security, pick Windows Firewall, then click Advanced Settings.
3. On the left panel, select Inbound Rules and choose New Rule from the right side of the same window.
4. Enter the ports, then select Next (Incoming Port: 80, Outgoing Ports: 443, 16841).
To Add Trusted sites:
1. Open your Internet Explorer (IE) and go to the Tools menu, then select Internet Options.
2. On the Security tab, uncheck the Enable Protected Mode box.
3. Choose Trusted sites, then Sites and uncheck the Require server verification.
4. Add *.backup.com, *.intuit.com, and *.intuit.net, then Close.
5. Now, go to the Privacy tab, then pick Sites.
6. In the Address of Website box, add the following websites: *.quickbooks.com and *.intuit.com, then choose Allow each time you add the web addresses.
7. Click OK.
For your reference, you can also check out these articles for further guidance:
That should help fix the error that you're getting. Please let me know how it goes or if you're referring to something else. I'm always here to help you out. Take care and have a good one.
