Can't add payroll i get this error on any browser i use Form usage date is not set. Please finish setup first.

Thanks for joining our forum today, @petermousa,

There are a few reasons why you're unable to run payroll in QuickBooks Online. This includes an incomplete tax setup or other missing employee information. To make sure all information is completed, use the following links to review your Payroll setup in QuickBooks Online:

• Set up payroll
• Get started with Payroll
• Process or run payroll

You will see an alert in the Dashboard if there are missing information for taxes, click on the link to see which information needs editing. You can also click the Gear icon and use Payroll Settings to verify tax setup completion.

For missing employee details, it is indicated with the yellow alert which hinders payroll processing. See this:

Kindly update me on the result as I want to make sure this is resolved. I'm also here if you need further help with this. Have a good one!

Thanks for your reply. Everything is checked. And I can’t seem to delete duplicate employees. I don’t see any option to remove. 

The is for your reply. Everything is checked and I can’t seem to delete duplicate employees. I don’t see a delete button anywhere.

Joining the thread to help with your payroll concern, petermousa.

I'll share with you the steps on how you can delete an employee. Here's how:

1. Go back to the Employees tab under the Payroll menu.
2. Look for the duplicate employee and click on it.
3. Click the Pencil icon beside Profile.
4. Click Delete employee in the bottom part of the page.
5. Click Yes to confirm. 

You'll also want to check these articles after completely setting up your payroll for additional guidance:

• Add Or Edit An Employee In Online Payroll
• How Do I Create A Paycheck For An Employee?
• Run A Payroll Tax And Wage Summary Report

As always, don't hesitate to reach out to us again if you need more help when running payroll. 

Great thank you. So that worked. But when I click pay team, it defaults to the overview page. 

Glad to hear that you're able to delete the duplicate employee, petermousa.

Since you're still routed to the Overview page, I would recommend reaching out to our Payroll Support Team. They can take a closer look at this to determine what's causing the issue even if the everything has already been setup correctly. Here's how: 

1. Go to the Help menu and select Contact Us.
2. Let them know that you need help when running payroll, then click Let's talk.
3. Select between Start Messaging and Get a call.

Please take note that due to the growing impact of COVID 19, our chat support channel is only open in between 6 AM to 6PM every Monday to Friday. See this link for more details about their operating hours: Support Hours And Types.

Please don't hesitate to add another reply below if you need anything else.