I am running QB Pro 2021 R10P and Loan Manager does not work.  it is still looking for IExplorer.  I have a number of loans loaded and I can not access any information on them.  I contacted tech support a couple weeks ago and they said they are working on it.  Has this been solved?

I know that this hasn't been easy for you, JISAINC.

Before anything else, I appreciate the effort you've spent in trying to get rid of the Loan Manager. 

As of now, our engineers are still working hard to rectify this situation as soon as possible.
 

In the meantime, you'll want to consider visiting our QuickBooks App Market to find a third-party loan management application that best suit your business needs. I'm also adding this article to learn how to manually set up accounts for your loans, and manually track them in QBDT: Manually track loans.

If you need more help in accomplishing your other tasks, please don't hesitate to tag me in your comments and posts. I'll be more than happy to assist you again.

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@JISAINC wrote:

I am running QB Pro 2021 R10P and Loan Manager does not work.  it is still looking for IExplorer.  I have a number of loans loaded and I can not access any information on them.  

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@JISAINC 

Have you removed your IE 11 on your machine? Or is it still available but you encounter that error message?

IE11 was removed via a windows update

The only third party option in the market place is $999 per year which is simply insane.  

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@JISAINC wrote:

IE11 was removed via a windows update

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@JISAINC 

Are you running Win 10 Pro? My IE 11 is still available on Win 10 Home 21H2 Build 19044

Windows 11 Home

@OspreyVillage 

Ahh,

The directory should be "Windows Accessories"  Try it with Firefox or Chrome.

I've had no luck figuring this out

@jn5300 

Any specific concern?

QB appears to think there's no browser imbedded. 

Started when I had to switch to new Chase connection. Appears Chase doesn't interface with IE. But that's supposedly removed. So how do you change QB to use a different browser?

@jn5300  If you have updated to the latest release and you are using QB 2020 or later, QB definitely has an imbedded browser that is NOT IE.  The embedded browser used to be IE, but it has been replaced (in early summer 2022) by a custom browser designed by Intuit.  Try re-downloading the entire update.  Remember to close QB, reboot, then restart and install the update.

@JISAINC Someone else suggested copying the IE executable file from an older operating system (like Windows 10) installing it on the Windows 11 machine.  The odd thing is, I have clients running QB 2021 on a Windows 11 machine.  It isn't perfect, but it does run.

More odd now.

Because I needed to get transactions updated, I downloaded OBO from Chase. Then out of curiosity, I tried to update thru bank feed and browser appeared. But it goes to Chase website and says you need to download a browser.

I can't be the only one with an issue with the new Chase Bank interface. 

@jn5300 It really does sound like your update didn't take.  Go to Help: Update QuickBooks Desktop: Update Now: Check the box to Reset Update and click on Get Updates.  After downloading, close the program and reboot, then reopen QB and Install the update.

Current release numbers for each version of QuickBooks Desktop:

• QuickBooks 2023 R1_15
• QuickBooks 2022 R5_150
• QuickBooks 2021 R10_52
• QuickBooks 2020 R15_49

Will try again, I'm on R10_52

I think this is a Chase- QB interface issue but we'll see

@jn5300 Sometimes, if you download the QBO file and then import it, the bank feeds will start working.  Also, for Chase, you may need to use Express Mode and be logged in to your Intuit account, which you can check by looking at the upper right corner to see if it says logged out.  It should say your name or your business name and have a green dot.  

Chase.com isnt recognizing the QB brower. This is what appears

Get the most from our site

General
To use our site, you'll need:

Broadband Internet access
A browser that supports encryption
Cookies enabled

Supported browsers
Chrome 72.0 and higher
Firefox 76.0 and higher
Safari 12.0 and higher
Microsoft Edge 16.0 and higher

We don't support:

Beta or development browser versions
3rd party browser extensions

Chase.com isnt recognizing the QB browser. This is what comes up

Not sure I'm following the Express mode. Where do I find name and green dot? On QB desktop?

sorry...

Hi, jn5300. Joining this thread to share additional information you need about the default browser and find the name and green dot within your company file.

The custom browser is available in QuickBooks Desktop Pro/Premier/Enterprise/Accountant, released in 2020, 2021, and 2022. As advised, we can update your QuickBooks to the latest version to get this done. I'll show you how:

1. Go to the Downloads & Updates page.
2. Select the country, product, & version and click the Search button.
3. Click the Get the latest updates link.
4. After downloading the updates, navigate to the Downloads folder of your computer. Then, double-click the update file to initiate the installation process.
5. Follow the prompts on the screen to install the updates.
6. Restart your computer after the update is installed successfully.

If the same thing happens, please contact us so we can check your account and figure out why it's not showing on your end. To contact us, open QuickBooks Desktop and click the Help menu. Then, select QuickBooks Desktop Help.

Since you're unsure what bank feed modes you're using now, we can go to Preferences to review your setup. It helps you see your name and green dot shared in this thread. Here's how:

1. Be sure to upgrade QuickBooks to the most recent version.
2. Be in single-user mode before switching modes. To switch between modes, go to the QuickBooks File menu, then select Switch to Single-user Mode/Switch to Multi-user Mode.
3. Go to Edit> Preferences> Checking> Company Preferences.
4. In the Bank Feeds section, review the setup. If it needs to change, select Express Mode/ Advanced Mode/Classic Mode.
5. Then, click OK.

I have gathered a few articles about handling bank transactions. Feel free to check them:

• Create rules to categorize transactions.
• Add and match Bank Feed transactions.

If you have more questions about the built-in browser, bank transactions, and anything related to QuickBooks, know that we're here to help you anytime. Take care.

@jn5300 A whole bunch of stuff actually happened at the same time as QBDT switching to an Intuit-specific internal browser.  Chase and Capital One made some changes to the way they download.  If you are on the correct release, I would begin by downloading the update from the Intuit website and reinstalling, then close QB, reboot, and reopen and install.  See @SarahannC 's post above.  Then DISCONNECT your Chase Bank feed and set it up using the Bank Chase Bank All New.  Then review this article about the bank changes:  https://quickbooks.intuit.com/learn-support/en-us/help-article/bank-connectivity/refresh-connection-....  Then you may need to call support.  To see if you are logged in to your Intuit account, look here:  

Did all of the above and still no go. Chase doesnt recognize the QB browser - says it right on their website.

Hello there, jn5300. I appreciate your patience and efforts in following all those suggested troubleshooting steps by my colleagues. I'm here to share additional information and guide you to our Technical Support Team.

The current default browser has changed from Internet Explorer 11, but Microsoft no longer supports this started last June 15, 2022. Then, Last June 10, 2022, all supported versions of QuickBooks Desktop (QBDT) will begin to use our new custom browser. All you have to do is update to the latest release. 

You can refer to this article for more details about the changes: Use our built-in browser in QuickBooks Desktop.

Additionally, since you've tried all the possible troubleshooting steps above and still get the same concern. I'd recommend reaching out to our QuickBooks Desktop Support Team. I'll show you how.
 

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.
    

Please check out this article for QuickBooks support hours:  Contact QuickBooks Desktop Support. 

You can always post back if you need more help in managing your QuickBooks account. I'll be here. Please take care!