customer account balance become zero after pressing "update quickbooks desktop".

Welcome to the QuickBooks Community, @wajidjan. I've come to provide information about the financial exchange process between Point of Sale (POS) and QuickBooks Desktop Enterprise (QBES).

 

When doing the financial exchange it's recommended to add or edit items, customers, and vendors in POS only to avoid discrepancies. Below is the list of data transferred during the financial exchange:

 

From POS to QBDT

• New customers and updated customer information (except for account limits and balances.
• New vendors and updated vendor information
• Sales information (receipts)
• Receiving information (vouchers)
• Inventory cost or quantity adjustments (as a summary adjustment Journal Entry)
• New vendor payment terms

 

From QBDT to POS

• New customers
• Updated customer account limits and account balances
• New vendors
• New vendor payment terms

 

To learn more about the Financial Exchange feature, please visit this article: Financial Exchange Overview. This also includes a list of accounts affected during the process.

 

You'll want to review the setup of both programs (POS and QBDT) to narrow down what causes the issue. To guide you with the process, you can open this link: Financial Exchange Setup.

 

Just in case you'll have to correct a customer's account balance in POS, you can do the adjustment using a credit or refund since the program won't allow deleting transactions. 

 

I've got your back if you need additional assistance in performing the financial exchange. Feel free to post a reply below. Have a good one. 

Hi DivinaMercy_N, Thanks for your Post. I have studied my problem a little bit more and found that my pos 18 and financial software are working perfectly until when i take a backup of the pos 18 and run this backup on another system, then the pos 18 will run smoothly and will show all charged account with their remaining account balance. but as i do financial exchange on that system. Then all my charged account shows 0 account balance. So the problem comes after running backup and doing financial exchange of that back up on a new system. I will be waiting for your valuable solution. thanks in advance.

Hi DivinaMercy_N

Thanks for your reply.

I have studied my problem more and found that normally the pos 18 and financial software are working perfectly and shows the charged account with accurate account balance.

but the problem comes when I take a backup of the pos 18 and run that backup on another system.

when I run the backup it shows the charged account with accurate account balance as I do financial exchange , all my account balances of the charged accounts become zero(0).

I will be waiting for your valuable solution.

thanks in advance.

Thanks for getting back to us and sharing additional information about the issue, wajidjan.

 

I'll help you figure this out. 

 

You'll want to make sure to do the following before opening your company file:

 

• Ensure your computer meets System requirements for QuickBooks Desktop Point of Sale to run POS.
• Ensure to run the QBPOS Database Manager vXX.
  1. From the Start window button search field, enter services.msc then, choose Ok.
  2. From the Services window, right-click QBPOS Database Manager vXX and select Start.
  3. If Start is unavailable, select Restart. (XX should be the highest number version you see).
• Reboot your computer.

 

If the same results, I would suggest reaching out to our Customer Care Support Team to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern. Here's where you can contact them: Contact Payments or Point of Sale Support.

 

Please reach back out to me with any additional information on the issue, so I can get you taken care of, wajidjan. Have a good day and stay safe!