Desktop app for QBO running extremely slow

Hi, @JeanneL. I understand the importance of using the QuickBooks Online Desktop app without lag. Allow me to help you resolve this concern. 

I have options to help improve the performance of the desktop app.

First, you can reset your app data. Here's how: 

1. Open the QBO desktop app.
2. Log in to your company, then click the Help menu.
3. Select Reset App Data.

If the issue persists, you can uninstall and re-install the desktop app for QBO. You can also log in to your account in your web browser.  

You can also visit these articles:

• Why is my QuickBooks Online slow?
• QuickBooks Support

Please feel free to reach out whenever you have concerns in mind. I'm always here to help you with your concerns. Have a great day! 

Having similar issues. The option to install the App does not appear in my Settings menu like these instructions say. I got support to send me a link to download the exe, but it gives me errors saying servers are down and to try again. What the heck is going on?! I got payroll I need to do.

I tried both options and neither improved the functionality.  It is very frustrating just sitting around waiting for data to load.  Not sure where to go from here

Please allow me to treat these matters separately, @looneypumpkin and @JeanneL.

I understand the need for the software to run efficiently on your end, JeanneL. In the meantime, I recommend accessing your QuickBooks Online ( QBO) company through a web browser. 

Since you've performed the options provided by my colleague and encountered the same problem, let me route you to our back-end support team. They have the necessary tools to pull up your account and help resolve your concern. Let me guide you on how.

   1. In your QBO company, go to Help (?).

   2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

    3. Choose how you want to reach us (phone or chat).

Thank you for reaching out to us with your concern, looneypumpkin. 

I can assist you with reinstalling your QBO desktop app.

To provide context, QuickBooks Desktop App is an option for Advanced and Accountant subscribers. The app is currently unavailable to other subscriptions.

Since you've encountered an error while running the executable file, I suggest getting a fresh copy of the app through the QBO Advanced testdrive or availing the QBO Advanced free trial. Let me attach this article as your guide for downloading and setting up the app: Download and use the QuickBooks Online desktop app.

Additionally, let me attach this article for details about system requirements for QBO Online to run efficiently: System requirements for QuickBooks Online.

We appreciate your patience on this matter. Our Community team is always here to assist you should you have further concerns about QuickBooks Desktop app.

what if your HELP menu doesn't have a "reset app" selection?

QB desktop 2024 version V23.1 started running extremely slow about a week ago.  Like watching paint dry.  Online comments say to use Help menu to "reset app" but that choice is not available.  Anyone have a solve?  It's unusable in this condition.

Hi there, Natasha.

The Reset App button is only available for the QuickBooks Online desktop app. However, I'm here to help you fix your QuickBooks Desktop so that it can start running fast and be usable again.

There are different reasons why you're encountering this. Here are some of the following:

• Your computer must have exceeded the minimum system requirements. If you barely meet the minimum requirements, you'll encounter slow performances like this, which could cause an unusable condition. 
• Slow performance also happens when your computer is running out of storage space or is using too much-cached memory from other running software. Ensure that your local storage has at least 20% free space to let your storage work properly and close all unnecessary apps that are running in the background.

Other than that, you can also troubleshoot your QuickBooks Desktop by using the QuickBooks Tool Hub. Here's how:

1. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the steps you see on the screen and agree to the terms and conditions to install.
4. When the installation finishes, open the QuickBooks Tool Hub.
   
5. Follow the steps you see on the screen to run the troubleshooting.

Moreover, if you're encountering data problems with your company file in QBDT, here's an article to learn how to fix it: Verify and Rebuild Data in QuickBooks Desktop.

Please don't hesitate to leave a reply if you have additional concerns besides a slow QBDT performance. I'm here to assist you at any time.