Error message when posting square app transactions

Thank you for visiting the Community today, SUVCW.

I acknowledge the inconvenience caused by this error, which has affected your workflow and prevented you from transferring your transactions to QuickBooks Online (QBO). Allow me to guide you to the appropriate channel where your concerns can be addressed promptly.

The error message indicates that the lists you're trying to use are inactive. Please review the items mentioned above and ensure that they're active.

We'll need to conduct a thorough troubleshooting process to pinpoint the cause of the error. However, this will involve accessing your company and transactions.

The security of our customer's data is our top concern, so I recommend contacting our QuickBooks Online (QBO) Care Team again. Share the case number from your last chat or call so our specialists can go over the notes. Then, continue troubleshooting from where you left off.

To get the contact details: 

1. In your company, tap the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
3. Press the Get help from a human link to see more options.
4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.

Additionally, you can follow the instructions in this article to reactivate items and lists: Edit, delete, and restore list elements in QuickBooks Online.

Make sure to categorize and review your transactions accurately for a well-organized record. In case you need more comprehensive instructions on how to integrate the Square app with QBO or have any commonly asked questions about the process, you may find these informative articles helpful:

• Migrate your Square integration in QuickBooks Online
• Connect your Square account to QuickBooks Online
  
  

Should you require further assistance or have any additional concerns about your Square transactions, let me know in the comment section below. I'll get back as soon as I can and help you. Have a good one, SUVCW.

I spent two hours with an assistant yesterday.  He had access to my screen.  After some attempts to find the cause, he said QuickBook engineers were investigating the problem, that I was not the only one having the problem, and that I would get email updates.  So, no, the problem is not solved. I would like to take to one of the investigating engineers.  

What would happen if I disconnect Square?  Can I reimport the transactions?

Hi there, @SUVCW.

Let me add info about disconnecting Square in QuickBooks Online (QBO).

Disconnecting Square will remove all the to-be-reviewed transactions. The ones that aren't added in the categorized tab.

On top of that, there are reported cases of error on posting square app transactions. It's best that the connection should still be intact since the technical team will need this to troubleshoot the escalation properly.

You might want to categorize download transactions automatically via bank rules. Feel free to read this article: Set up bank rules to categorize online banking transactions in QuickBooks Online.

If you have additional questions about managing your transactions from Square to QBO, free to come back here. I'll be willing to assist you. Keep safe always.

As nothing else worked -- I disconnected square and then reconnected.  I was able to record about 30 sales transactions before I started getting the same error.  This is very frustrating, I have not been able to post since migrating to on line on February 5th.  The error message is cryptic and unhelpful.  I have checked all the inventory items and customers -- none are inactive. 

Im having this same issue and noone wants to help with it quickbooks wants to charge this premium price and noone can seem to answer a question about an intergration they built

Im having this same issue right now nothing is working and quickbooks offers 0 help on anything they built this intergration and cant seem to figure out why it doesnt work ive tried everything and watched countless hours of youtube trying to figure out what is going on

Im having this same issue right now nothing is working and quickbooks offers 0 help on anything they built this intergration and cant seem to figure out why it doesnt work ive tried everything and watched countless hours of youtube trying to figure out what is going on

I appreciate the steps you've taken as you tried to fix this matter, Ludes600. Let me route you to the right support. 

After reviewing our system, it appears that there is currently an investigation regarding with posting your Square app transactions in QuickBooks Online (QBO). As a result, I suggest that you get in touch with our online support team. They will be able to add you to the list of affected users using their tools and expertise. This will ensure that your issue is addressed in a timely and effective manner.

Here's how to contact our support:

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You may also want to learn more about the Support hours of QuickBooks. This allows you to know when's the best time to call them. 

Furthermore, you can categorize your transactions after it's done importing or downloading to your QBO account: Categorize online bank transactions in QuickBooks Online. 

I'm still here to extend my help so feel free to reply to this thread if you have further concerns or want to share some insights. 

Same issue. I spent 2 days with the online tech support and the end result " I am going to close this ticket and turn it over to the development team. You will get a call or email as to the status. That was one month ago with no result. 

Do we need to get a lawyer and sue for breach of contract? I am ready to leave QBO and try another program even if it means having to get a new accountant and bookkeeper. All they want is my money and to give no solutions. My bookeeper was on with tech support as well and their advice was to disconnect and reconnect. Did that and now Square will not reconnect.

Thank you for taking the time to post here in the Community forum, tejas. 

I appreciate your effort in reaching out to our Support Team and, I understand the urgency of resolving the issues with posting the square app transactions. 

Upon checking, the investigation associated with Square transactions not posting in QuickBooks Online (QBO) is still in progress. You'll receive an email once this investigation is resolved. 

I understand that you have contacted our support, but I recommend keeping in touch with them again to request updates about the progress of this investigation. 

Here's how: 

1. Go to Help (?).
2. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need help, you can still Talk to a human. 
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Check out their support hours to determine availability. 

Regarding your concern with inability to reconnect your Square to QBO, as of now, we have received similar reports about this issue. I suggest contacting our Customer Care Team so they can add you to the affected users list. 

Additionally, I've included these articles to help you manage your bank transactions in QBO: 

• Categorize online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

We recognize your patience at this time. Rest assured, our Engineering Team is constantly working to resolve this investigation as soon as possible. If you have more questions about syncing your bank account to QuickBooks. Stay safe!

I am having the same issue. I have checked all the vendors, customers, items, etc, nothing is inactive. I even created new items/accounts to see if that would work and I am still getting the same error. Please update what is happening with this and the development team as it has NOT been fixed.

I know that being able to sync your eCommerce app to QuickBooks Online (QBO) is significant for you, Nancy.

Let me guide you on how you can post your Square app transactions accurately.

Firstly, you can disconnect and reconnect your Square app from QBO.

Here's how:

1. On the left navigational panel, look for the Bookkeeping tab.
2. Select Transactions, then choose App transactions.
3. Click App settings, then Square.
4. Choose the tab for the setting you want to change.
5. To disconnect the app, click Disconnect Square.
6. Once finished, select Done.

Then exclude the duplicate transactions after performing the steps above.

If the issue persists, I'd recommend reaching out to our QuickBooks support team so they can further sort this out by enclosing screen-sharing sessions with you and pinpointing the error you've been experiencing.

Additionally, here's an article you can browse just in case you need assistance connecting your bank and credit card accounts to QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.

Keep your posts coming in this thread for any additional queries you may have when handling your bank transactions in QBO. Just let me know below so I can back you up.