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Level 1

FedEx Shipping Manager

I currently use the FedEx shipping manager with my QuickBooks Desktop Pro 2018.  Lately I have been noticing that my FedEx invoices are showing a $3.00 charge for each box shipped through the FedEx Manager for NDOC P/U - Auto Comm which I understand from FedEx is to have FedEx come to my office to pick up the packages.  But since we drop off the boxes we do not need this service.  Is this a feature that can be turned off in QuickBooks?

5 Comments 5
QuickBooks Team

FedEx Shipping Manager

Hey there, @David1104.


Currently, we're unable to turn off the FedEx Shipping Manager in QuickBooks Desktop (QBDT). Though, we can delete the account if you don't want to use it.


Here's how:

  1. Go to the File menu and then select Shipping.
  2. Choose FedEx Shipping Options and then Settings.
  3. Click on Delete Account.

However, if you want to turn off or cancel the service, I'd recommend reaching out to our Customer Support Team. This way, they can help you further. I'll guide you on how to connect them:

  1. Go to the Help menu.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. At the bottom, click Contact Us.
  4. From the Dialogue box, enter your question.
  5. Click Continue, then select Get a callback.
  6. Enter the information needed.
  7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.


I’m also adding this article with detailed information on how the Shipping Manager can help process shipments and labels: Intuit QuickBooks Shipping Manager.


Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

Level 1

FedEx Shipping Manager

I want to continue using FedEx Shipping Manager but I don't need the NDOC Pick-up because it charges me $3.00 per box when we are dropping off the boxes anyway.  I need a way to turn off just the NDOC (Next Day On Command) Pick-up so I don't have to keep paying the $3.00 charge.  

QuickBooks Team

FedEx Shipping Manager

I appreciate your time in getting back here, David1104.


To configure the settings for your FedEx Shipping Manager, I'd recommend reaching out to our Customer Care Team. They have the tools to help you turn off the option.


Before doing so, please check out our support hours here. Then, follow these steps:


  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

Please feel free to reach out if you have other questions or concerns. Take care and stay safe.

Level 1

FedEx Shipping Manager

Can the instruction be posted here plesae?
How can we stop the Auto PickUp requests when using ShipManager?

QuickBooks Team

FedEx Shipping Manager

Thanks for joining this thread, WhoAmI.

Let me point you in the right direction on how to stop the Auto Pick-Up requests option.

The process to turn off the feature requires us to access your shipping manager. Since the steps differ on your shipping provider, I recommend reaching out to our Technical Support Team.

One of our specialists will assist you on how to deactivate the Auto Pick-Up requests. Contacting them ensures the troubleshooting is performed in a secure space.


  1. Press the Help icon at the top menu bar to choose QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  4. Click Search to display the Get Phone Number or Start a Message button.


Check out this article to learn more about the Shipping Manager: Intuit QuickBooks Shipping Manager. From there, you’ll see the steps on how to manage the feature and instructions to fix any shipping manager issues.


Stay in touch if you have other concerns or questions. I’ll get back to answer them for you. Have a great rest of the day.

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