Hello, ronnmann.
This is not the kind of service we want you to experience while using QuickBooks. I want to make sure I’ll be able to give you the right resolution and get you back in working order. Can you share with me the name of your bank account? This way, I can check here on my end and verify if there are any reported issues with it. Any additional detail is much appreciated.
In QuickBooks, there are ways to fix bank feed issues. Are you receiving a specific error message?
First, If this regards updating your bank, check your Financial Institution Directory (FIDIR). It could be that it's not updated to include information for your financial institution. Also, there's possible damage to your company data file.
To update your Financial Institutions Directory (FiDir), you can run an automatic update. Here's how:
- Go to the Banking menu.
- Select Bank Feeds then Bank Feeds Center.
- Select the Refresh account(s) icon or choose Sync all for this bank from the drop-down.
You can also manually update by locating the fidir.txt file on Windows 10, 8, and 7. Please check this article for the complete steps and information: Learn how to update your Financial Institutions Directory (FiDir) in QuickBooks Desktop.
If the error persists or experiencing other specific issues, follow additional troubleshooting steps provided in this article: Fix OL and OLSU Bank Feed errors.
Also, you have the option to manually import those transactions to your QuickBooks Desktop (QBDT) software. However, this can cause duplicate transactions once the synchronizations issue is resolved. In this case, you'll need to delete those upload transactions.
You can also check this link for more details: Download Bank Feed transactions in QuickBooks Desktop.
Second, we can run the Verify and Rebuild utilities scan your company file for potential data issues, and fixes them right away. However, some certain errors and damages won't be detected and rectified during the process.
When this happens, you can install QuickBooks Tool Hub and then QuickBooks File Doctor to get rid of the error. This program is a collection of tools that can help resolve major issues that a user might face while working on the QuickBooks Desktop. For the best experience, we recommend using this on Windows 10, 64-bit.
Lastly, If none of these troubleshooting steps works and I know you have already reached out to us. However, I still recommend you to give us a short call for further investigation.
Please keep me updated if you have other follow-up questions in regards to your bank feeds. I’m more than happy to work with you again. Keep safe.
