How to stop irrelevant message box

billastonj · ‎October 03, 2023

Recently I have been repeatedly getting this message box titled "Action required to file payroll forms".

The body of the message references Washington state tax law, which makes the message box irrelevant to me, because I am not/do not do business in Washington state.

But even after clicking "Update", the message box still appears when I sign in to QB. How do I make this message stop appearing?

JessT · ‎October 03, 2023

Thank you for getting back with more information, billastonj.

Let's do the basic steps to refresh your connection to our server, and see if that removes the popup. Let's update your QuickBooks and run payroll updates.

Update QuickBooks:

Go to Help and select Update QuickBooks Desktop.
Select Update Now tab.
Put a checkmark in the Reset Update checkmark and click Get Updates.
Close and reopen QuickBooks to install the update again.

For updating payroll, you can follow the steps in this article: Get the latest tax table update in QuickBooks Desktop Payroll.

If you have other questions in mind, feel free to go back to this thread. Take care and have a good one!

View solution in original post

DHeraV · ‎October 03, 2023

It's good to have you here in the Community space, @billastonj.

To provide you with more effective assistance, it would be greatly appreciated if you could provide us with further details regarding your concern. Can you share what steps have you performed to help isolate the issue? Could you also pinpoint in which part did you click the Update option?

Additionally, if you can share any screenshots, it would greatly aid our understanding of the situation. Please provide any additional information you think might be relevant, and I'll be happy to provide you with the appropriate guidance.

billastonj · ‎October 03, 2023

The message box has two buttons: "Remind me later" and "Update now". I click on the "Update now" button in the message box.

Also, I don't know what you mean by "what steps have you performed to help isolate the issue". I cannot understand how this applies to my situation. The message box pops up when I sign in to QB; that's it. I don't really know HOW I would go about "isolating" this.

Further: it hasn't happened since I was notified of your response, so I don't have a screenshot right now. It has only happened about 50% of the time, but when it does happen, it's when I sign in. And I have clicked on the "Update now" button, but it still pops up sometimes when I sign back in.

JessT · ‎October 03, 2023

Thank you for getting back with more information, billastonj.

Let's do the basic steps to refresh your connection to our server, and see if that removes the popup. Let's update your QuickBooks and run payroll updates.

Update QuickBooks:

Go to Help and select Update QuickBooks Desktop.
Select Update Now tab.
Put a checkmark in the Reset Update checkmark and click Get Updates.
Close and reopen QuickBooks to install the update again.

For updating payroll, you can follow the steps in this article: Get the latest tax table update in QuickBooks Desktop Payroll.

If you have other questions in mind, feel free to go back to this thread. Take care and have a good one!

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How to stop irrelevant message box