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DS57
Level 3

I bought a QB Pro desktop License, why do I have pay for a subscription?

I've purchased a QB Pro Desktop license so why do I have to pay for a yearly subscription? 

I just got an email saying:

This second notice is to remind you that your QuickBooks Desktop 2018 software will be discontinued after May 31, 2021. To avoid service interruption and get security updates, you can upgrade your product.

 

I bought a license!

There are many issues that have not been fixed, the program has bugs that I've been told are not going to be addressed or fixed.  Look up "How can quickbooks automatically autofill the transaction memo to the detail line memo?" on this site.

I only download 1 US credit card bank feed and the rest of my banks DO NOT WORK for downloading of foreign bank accounts because the US date format is backwards.

Why do I have to now, "Subscribe" for $200 a year? EVERY YEAR NOW???

 

 

5 Comments 5
DivinaMercy_N
Moderator

I bought a QB Pro desktop License, why do I have pay for a subscription?

I got your back, @DS57.

 

Service discontinuation policy means that your access to the add-on services (QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services) for QuickBooks Desktop Windows 2018 will be discontinued after May 31, 2021. Starting June 1, 2021, you'll no longer receive critical security updates. However, if you receive any updates after this date, you will need to install them immediately.

 

To learn more, please visit this article: QuickBooks Desktop service discontinuation policy and upgrade information.

 

To give you more details about this, I recommend contacting our technical support team. They can also provide options of steps you can take. Here's how:

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact ushelpqbdt222.JPG
  3. Enter Received notification about the service discontinuation policy for QuickBooks Desktop 2018 on the search box and tap Search. 
  4. Hit Start message

 

Just in case you want to see the latest feature offers through the upgraded version of QuickBooks Desktop Pro, you can visit our What's new in QuickBooks Desktop Pro page. 

 

If you have further questions about the service discontinuation policy, feel free to leave a reply below. I'm always here to help. Have a good one. 

DS57
Level 3

I bought a QB Pro desktop License, why do I have pay for a subscription?

You don't have my back, you didn't read my post.

There are issues with QB pro Desktop; the current program has bugs and there's no indication the 2021 version will address them.  Or will it?

MirriamM
Moderator

I bought a QB Pro desktop License, why do I have pay for a subscription?

Hello again, @DS57. I appreciate your input from every angle. 

 

Downloading the newer version of QuickBooks Desktop (2021) fixes some issues. As if you keep your software up-to-date, you can have the latest features and fixes. 

 

In case you'd encounter some data issues in the future, check out this link for a guide to resolve: Fix data damage on your QuickBooks Desktop company file.

 

Keep me posted if there's anything else that you need in QuickBooks, I'll be around to provide further assistance. Have a great day.

john-pero
Community Champion

I bought a QB Pro desktop License, why do I have pay for a subscription?

You do not have to subscribe every year for $200. That refers to a special option which gives you the newest version each year. You can still buy a single license good until add on features no longer are supported (3 years).

 

If your majority of banking is non US then.maybe you should consider the version for your country and its banking and forget about connecting the US based bank.

 

Connecting is not l its cracked up to be in any event

Fiat Lux - ASIA
Level 15

I bought a QB Pro desktop License, why do I have pay for a subscription?

@DS57 

You may keep using your QBD 2018 for good as long as your OS on the computer supports it. As an additional option, you may consider using a converter app to import all of your bank transactions data into your QBD file later. 

https://www.moneythumb.com/?ref=110

 

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