I get emails saying I have a 1099 to view or print. However, when I log in to Intuit, it tries to sell me QB online and does not give me any access to my form. Why?

jbvansickle · ‎February 12, 2022

AbegailS_ · ‎February 12, 2022

I'm here to make sure you can view your 1099, @jbvansickle.

In order for us to view 1099 please make sure to log in through that email since that's what establishes the connection to the 1099 service.

If the problem continues, I'd recommend reaching out to our QBSE Support. They can perform advanced troubleshooting steps and help you view your 1099s.

Here are the steps:

Click the Assistant menu.
In the chat box, enter "Talk to a human."
When asked, type something like "I can't view my 1099 form."
Click the I still need a human option.
Select either Message an agent or Get a call back.

For more information about managing 1099s in QBSE, check out this article: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.

You can also refer to this article for further guidance in filing your taxes through QBSE: QuickBooks Self-Employed annual tax guide.

Let me know if you have any additional questions or concerns about getting a copy of your 1099s. I'm always here to help. Have a good one!

View solution in original post

AbegailS_ · ‎February 12, 2022

I'm here to make sure you can view your 1099, @jbvansickle.

In order for us to view 1099 please make sure to log in through that email since that's what establishes the connection to the 1099 service.

If the problem continues, I'd recommend reaching out to our QBSE Support. They can perform advanced troubleshooting steps and help you view your 1099s.

Here are the steps:

Click the Assistant menu.
In the chat box, enter "Talk to a human."
When asked, type something like "I can't view my 1099 form."
Click the I still need a human option.
Select either Message an agent or Get a call back.

For more information about managing 1099s in QBSE, check out this article: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.

You can also refer to this article for further guidance in filing your taxes through QBSE: QuickBooks Self-Employed annual tax guide.

Let me know if you have any additional questions or concerns about getting a copy of your 1099s. I'm always here to help. Have a good one!

jbvansickle · ‎February 12, 2022

Dear AbegailS, thank you very much for the help. I just logged in again and I was able to get right to the form.

Thanks again!
Jbvansickle

jbvansickle · ‎February 12, 2022

Thank you! I was now able to sign in and get the form.

mjpalmer · ‎March 17, 2024

I am currently experiencing the same problem, except when I click 'assistant' the message i get is 'We're currently working on this experience and will get it fixed as soon as we can.' Very frustrating not being able to see or download my tax documents this time of year.

DivinaMercy_N · ‎March 17, 2024

Having trouble accessing your 1099 form will cause a delay in your working progress, @mjpalmer. No worries, I'm here to provide steps to help you with it.

To start, we have to ensure that the link you received hasn't expired yet. This will be invalid after 30 days from the time it is sent from QuickBooks Online (QBO).

Once verified, you can use an incognito mode to determine if this is a browser-related issue. This does not store data cache that might cause odd behaviors when web-based sites. Below are the shortcut keys you can use:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift +N

If this works, you clear your browser's cache to refresh the background processes. If not, I suggest using another supported browser. Might be that the one you're using right now has a temporary issue running outside links.

If the issue persists, I recommend reaching out to our phone support team to further investigate the issue and help you view your 1099 forms.

For future reference, you might find this resource helpful to guide you in filing your self-employed taxes: QuickBooks Self-Employed Annual Tax Guide.

I'm always here ready to assist if you have other 1099 concerns. Feel free to add a reply below. Have a good one and stay safe.

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I get emails saying I have a 1099 to view or print. However, when I log in to Intuit, it tries to sell me QB online and does not give me any access to my form. Why?