I just bought a microsoft surface Everytime i click on a product/service line or even write a description the keyboard vanishes on my tablet . Works fine on my phone ?

Hello there, ebutts11.

One thing we'll need to ensure when using QuickBooks on your platform is to update the operating system to the newer one. Then, follow the steps below to clear QBO Windows App Data/Cache. This helps you prevent from experiencing odd behavior. Here's how:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If it persists, you may want to uninstall and install the application again. You can also use a web browser to access QBO.

If there's anything else that you need, don't hesitate to let me know. I'll be around to help. Have a great day.

Hi ebutts11,

Hope you’re doing great. I wanted to see how everything is going about the keyboard issue. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I have the same issue with quickbooks online, I recently bought a windows surface pro 7 and everytime I click the description line to add text it makes my keyboard dissappear. This is isolated to quickbooks and any typing in the description line of any line next to or added to description. I'd really like some help with this. 

Hello, Jtobin2105.

I'm here to provide additional insight regarding this issue.

When you encounter unexpected behaviors like this, I recommend accessing your account in a private browser.

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

• Chrome: Ctrl+Shift+N
• Internet Explorer: Ctrl+Shift+P
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

It would be a good idea to clear the cache of the browser you're using to make sure this doesn't happen again.

For additional information on this, I recommend checking this article: Create and send invoices.

If I can be of any more assistance, please feel free to comment again. I will be here to help. Take care, and enjoy the rest of your day.

Were you ever able to resolve this issue?  I just purchased a Surface Pro X so I can run quickbooks online on the go.  I'm having the same issue.  The keyboard disappears when I try to type a description / date / product type etc.   Please let me know there is a fix for this. ... Very frustrating.

I would also feel the same way if something isn't running as expected that hinders my work efficiency, @Shawn C17.

I'd like to make it up to you by making sure you can enter the description, date, and product type in the Product/Service line item. I suggest clearing your QuickBooks Online Windows App Data. This is done to speed up the process next time you do a transaction in QuickBooks Online. 

1. Go to the Help menu at the top.
2. Click Reset App Data.
   
   
3. Wait for a moment to complete the process, and then close the app.
4. Ensure to right-click the app and Run as Administrator when re-opening.

If the issue persists, I highly recommend contacting our support team. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix. You can reach them from Monday through Friday, 6:00 AM to 6:00 PM PT. Please browse this link for detailed info: QuickBooks Online Support.

Additionally, I've attached an article to help you manage your invoices in QuickBooks:

• Enter invoices in QBO
• Record invoice payment

Please let me know in the comment section if you have other questions about handling your product/services transactions in QuickBooks. I'll be around to help you always. Keep safe!

I have received your response.  Thank you.  However, the issue I'm having is with QuickBooks online (Google chrome), and not in the app.  Any suggestions?

Thank you for considering the steps shared by my colleague, @Shawn C17. 

 Also, I appreciate you for getting back here and providing further clarification.

Since you're using QuickBooks Online through Google chrome or a browser, I'd recommend following the troubleshooting steps shared by my colleague TirzahC above. Those steps help when unusual behavior happens during QuickBooks Online navigation. 

You can also follow the same process or shortcut keys below:
 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Aside from that, you can use another supported browser:

• Google Chrome
• Mozilla Firefox. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
• Microsoft Edge
• Safari 11 or newer (Mac only)

However, if the same thing happens after performing the recommended troubleshooting, we'd like to hear you through a phone call. One of our specialists will conduct a further investigation using their available tools. This way, we can easily figure out the main reason why it happened. 
 

To contact us, please log in to your QuickBooks Online (QBO) account. Then, utilize the Help icon. Follow the on-screen instructions to complete the process.

Also, I've gathered some articles about managing products and services in QuickBooks. You can get more details from the links below:

• Add product and service items to QuickBooks Online.
• Use reports to see your sales and inventory status.

Please let us know how it goes by commenting below. We're all right here to help you anytime. Take care and stay safe, Shawn C17.

I having the same problem with QBO and my new surface 7pro

Let's get this working for you, maxnoble.

For the best performance, it's generally recommended to use Google Chrome. Also, there is a certain operating system that needs to meet to avoid program interruption.

You can scan through this article to know more about the best recommended operating systems and internet speeds: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. On the same link, you'll find lists of other supported browsers.

However, if you meet all the system requirements and still getting the same issue, I'd suggest getting in touch with our QuickBooks Online Support to have this investigated.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

Additionally, you can visit this link if you need help in managing your items: Set up and track your inventory in QuickBooks Online. On the same link, you'll find what report to pull up to see your best sellers.

Ping me in if you have additional questions about QuickBooks items. It's my priority that all of your concerns be addressed. I value you and the success of your business. I'm only a few clicks away if you need me. Have a fantastic day! 

I have worked trough all the recommendations above and still get the problem. When I click on the field the onscreen keyboard comes up for one second and then the field collapses and the keyboard closes again, even if I try to type a character fast it still happens. I am surprised that your developers cannot see this happening. This happens with both Edge and Chrome, before and after deleting intuit cookies and logging back in. The only way to get input to the description, quantity, price fields is to copy and paste from a different app which is almost impossible to do correctly.

I can see that you did everything you could, @AlexMcG. I know how difficult this has been. That's why I'm here to provide additional steps you can take to resolve this issue. 

I appreciate you providing details of your concern as well as the workaround you're using. Since the issue persists after performing all the recommended steps, I highly suggest reaching out to our Customer Care team. This way, they can further check the root cause of the problem and give additional actions to take. Requesting a screen-sharing session will also a big help to further review your setup. Here's how:

1. In your QuickBooks Online (QBO) account, go to the Help (?) menu.
2. Then, select the Search tab.
3. From there, click the Contact Us button.
4. Enter a brief description of your concern and select Continue.
5. Next, choose a way to connect.  

To ensure you'll be assisted immediately, please visit our support hours page.

Please let me know updates on how the interaction with the support goes. I want to make sure you achieve your goal. Feel free to add comments below for any additional questions about managing your account. I'm just a post away to help. Take care and have a delightful day. 

Has anyone found a fix for this yet? Same issue here. Surface pro 9

I am having the same issue.  Is there a fix available for this ?

I appreciate you for joining this thread to look for fixes about using QuickBooks Online on your Microsoft Surface device, @cflores2.

If you’re done with performing the browser and application troubleshooting shared by my peers in this thread, I’d suggest contacting our Technical Support Team. Our phone support has the advanced tool to securely assess your company file to determine to root cause of this matter.

With our phone support, you can do a private screen-sharing that will give you a better vision in dealing with your concerns. Please see the steps below for contacting them:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, you can visit this article for their support schedules to reach them out at the time of your convenience: QuickBooks Online Support. 

Furthermore, learn to manage your product and service items to keep track of them.

I’m always here to help you with your QuickBooks-related queries. Just ping me up to get you assisted

Same issue here, but I found the workaround.  Quckbooks needs to actually fix this.

For whatever reason, the keyboard isn't recognizing the field when the keyboard pops up.   However, if you take the extra step to open the keyboard manually it works fine.

In my QB, the toolbar on the bottom is hidden as soon as I open QB (another thing I want to fix).   You slide up from the bottom to open the toolbar, and on the right where the icons are for the clock, wifi, etc. there is an icon for the keyboard.   Open the keyboard from there, and it works.

This is 100% something quickbooks needs to fix.