I need to speak to an agent

Hello there, @microtacwater, 

I understand you need to speak to an agent. I'll first lay out the possible scenarios for the delay of your customer payment below. 

• Weekends and federal holidays
• Financial institution where funds are deposited
• The time of the day when you enter the transactions
• Bank policies for verifying and processing electronic deposits
• If you're a new user, we'll deposit your first set of payments within 5 business days.

Also, we put the customer payment into your bank account, depending on your deposit speed. Let's first review it to see whether it's still within your assigned schedule or not.

1. Go to the Gear (⚙) icon at the upper right and choose Account and Settings.
2. Click the Payments tab.
3. Review the Deposit Speed section.

If you've confirmed from the Payments tab that it's still within your assigned schedule, let's wait for the deposit to reflect in your bank account. 

If it's beyond your deposit schedule, I'd suggest contacting our QuickBooks Payments Customer Support Team. They can check the fund status, its reasons for the delay, and help you fix it. They are available from 6 am - 6 pm PT (Monday to Friday).

Here's how: 

1. Go to this link: Contact Payments Support. 
2. Locate the QuickBooks Online with Payments & Merchant Service Center section. 
3. Log into your QBO account. 
4. Select Help (?) at the upper right.
5. Click Contact Us.
6. Enter A customer payment hasn't been deposited into our bank account beyond our deposit schedule. in the What can we help you with? box. 
7. Select Let's talk.
8. Choose a way to connect with a live agent. 

Once fixed, you can view and manage your deposits either in QuickBooks Online (QBO) or Merchant Service Center (MSC). For the first method, go to the Sales menu and select Deposits. For the second option, choose Activity & Reports and click Deposits.

You can also visit this link to get a list of articles about managing your merchant account and payment-related tasks: FAQ. 

Click the Reply button below if you have follow-up concerns regarding customer payments or other inquiries. I'm always here to help. Take care. 

That’s not the problem 

I need to update my payroll subscription and change payment method 

Hi there, MO29. 

Thank you for the clarification, I'm happy to help. To change the payment method for your QuickBooks Online account, please follow the detailed steps below:

1. Click the Gear Icon.
2. Go to Account and Settings.
3. Select Billing & Subscription.
4. Enter the credit card information. (Card number, name on the card, expiration date, and security code.) 
5. Make sure to verify the billing address in QuickBooks Online is the same billing address on the credit card statement.
6. Click Save Changes.

For more information about this process, please check out this article: Update payment method for QuickBooks Online subscription.

In case you need additional assistance with this process, feel free to reach out to our Customer Care Team. They have tools to check on your account and guide you with the procedure. You can reach them through the contact details found in this link: Contact the QuickBooks Online Customer Support team.

If there's anything else we can help with, we're just a few clicks away. Thank you and have a nice weekend. 

MY PRIMARY COMPUTER HAS EVERTHING ON IT FOR 2020.  I PAID TO ADD MY LAPTOP DOWNLOADED BACK IN SEPTEMBER OF 2020.  NOTHING IS SHOWING UP.. THANKS  EMILY

Let's locate your company file so you'll be able to open it, EMILY551.

If you're referring to accessing your company file in QuickBooks Desktop, use the search field in the Start menu. You'll want to type .qbw to search for the company files. I've also attached a screenshot so you'll be guided visually:

You can check out these helpful articles if you have questions about QuickBooks.

Feel free to let us know if you're referring to something else or if there's anything else that we can. You know, we're always here to help you. Stay safe always!