Invoices and Bills taking a long time to record

Edited to add - another user commented on his post that he was having a similar problem and discovered it was FIFO messing him up. 

I do have FIFO on -- but I can't turn it off! We used to use average costing and QB grossly messed up our P&L because the average cost was so off. 

We sell fuel. The price changes daily - sometimes even during the day- and QB was using an average cost for many years. We were purchasing fuel for $1.75 and QB's average cost was $.92. I need to use FIFO, but also don't want it to take forever to make invoices. 

Hello, @stevendupuisoil.

I appreciate you for trying the different solutions to process invoices and bills seamlessly. Let's perform some additional troubleshooting steps to resolve this right away. Usually, when clicking the Save and Close or Save button, the transaction will automatically be saved and won't take a minute or two to process it. Since you've experienced a longer time to save them, this could be caused by the following:

• The company name may be too long.
• A damaged or missing QBWUSER.INI file.
• A corrupt hard drive.
• The program files or QuickBooks Desktop installation may be damaged.
• A damaged Windows operating system.

For now, I recommend running the Quick Fix my Program from the QuickBooks Tool Hub to fix the uncommon issues in your software. Here's how:

1. Close QBDT, then download the QuickBooks Tool Hub file.
2. Once done, open the file (QuickBooksToolHub.exe) and follow the on-screen instruction to install.
3. After that, double-click the icon on your Windows desktop to open the tool hub.
4. Select the Program Problems, then Quick Fix my Program.
5. Reopen QBDT.

However, if the issue persists, you may consider upgrading your QBDT software to the latest version available or update your software to the latest release. This way, you can keep QuickBooks up-to-date and ensure to have the latest features and fixes.

If that doesn't make any difference, I encourage getting back to our Support Team so a representative can open the previous case you had, and investigate this behavior securely. To contact support, select QuickBooks Desktop Help from the Help menu, then tap on the Contact Us button.

Post again if you have any other questions. I'm always here to lend a helping hand. Keep safe!

I have done all of this ... NUMEROUS times. I cannot begin to tell you how many hours I have spent the last two weeks with QB help and going through the same steps you mention. 

I appreciate you for trying those troubleshooting steps, @stevendupuisoil.

Since all possible fixes for your concern are stated and done already, you’ll have to make sure you’ve reached the system requirements for your desktop version to meet your accounting needs.

There are multiple versions of the program, which have varying system requirements. To get the best experience, you can check out what your computer needs. You can visit these articles for more information:

• For QuickBooks Desktop 2019 and Enterprise Solutions 19.0
• For QuickBooks Desktop 2020 and Enterprise Solutions 20.0

The advantage of contacting our Technical support team can help determine the root cause of the issue. They can also request an investigation if necessary for further evaluation. Just press F1 then Contact us.

To get more tips and ideas on how to manage your account efficiently in the future, you can take a look at this reference. You can select the boxes to learn and view related articles.

Please know that we’re always here whenever you need help with QuickBooks. Take care.

I am having this EXACT same problem.  Started happening around the same time as the posts.

Did you get a solution that isn't turning FIFO off?

Its so frustrating to call in to Intuit and they regurgitate the same things over and over that I've already done.  I feely our pain!

Hi Ben,

I appreciate you letting us know about this.

I understand that businesses need to have sufficient tools that don't eat much of the time of the workers. I would recommend contacting our Enterprise Support to check your company file, and they can gather more details to investigate this. I know you've already done this, but I would appreciate doing it again until we get to the bottom of the issue.

If you have other questions, just comment below.

I already contacted Intuit support.  I've spent 10+ hours on the phone with them over the last 4 weeks. 

They all have the same checklist, which i've done multiple times:

• Verify / Rebuild
• Ensure no negative items
• Ensure system requirements are met on computer / server
• Move the location of the file
• Use different templates
• Ensure file size isn't too large
• Update QB to the most recent version
• Ensure Windows is up to date
• Try the same action with other users

Even Intuit's support team members admit that FIFO and Advanced Inventory isn't something they can support well.  

When I turn FIFO off, the transactions immediately speed up.  When I turn it back on, the same transaction CRAWLS.  Just changing the date of a sales order from September to November take 10 minutes.  But after I change it, I can invoice it like normal.  Sales orders written today work great.  

I can't delete some PO's either - IE - an open PO form July take 30+ minutes to delete.  Again - i turn FIFO off and the same PO deletes immediately.  

Its acting like FIFO is calculating for open sales orders and unreceived PO's.  Which makes no sense because FIFO should only be based on the date of the invoice and receipt of a PO right?

I appreciate you for performing all the troubleshooting steps to resolve this issue, @ben_g.

Yes, you're right FIFO will base on the date of the invoice and receipt of a purchase order. It's an accounting method in which assets purchased or acquired first are dispose of or the firsts sold.

Also, I'd like to inform you that this issue has already been reported to our product engineers/developers. I know that you already called but I'd still suggest contacting them again so you'll be added to the list of affected users. Once added, you'll automatically receive an email notification with the latest updates. Just provide this investigation number for easy tracking: INV-35069.

Here's how you can get in touch with an agent:

1. Open QuickBooks.
2. Go to Help.
3. Select QuickBooks Desktop Help.
4. Click on the Contact us link and choose a topic.
5. Enter your account information and click on the Submit button.
6. Click on the Start a Message button

 For now, the only options we have are to work in single-user mode or to turn off FIFO as a workaround.

For more information about FIFO, you can click the articles below:

• FIFO Options in QuickBooks Desktop Enterprise
• What is FIFO and how is it used for inventory cost accounting?

 If you need some references in the future, you can also check out our site: Help articles for QuickBooks Desktop.

Know that I'm always here if you need anything else. Take care and have a good one.

@JoesemM - it doesn't work right in single user mode either.  Saving the same transaction in single user did not work for me.  

My customer is having the same issue. The only thing I have found that works is rebooting the server. My guess is the Quickbooks is having a memory leak or the database has consumed all memory and it is starting to use virtual memory (using hard drive space as virtual memory - it is much slower). Rebooting will load everything fresh. This usually works for a few days. Scheduling the system to reboot overnight is the only thing that has worked so far. 
Quickbooks should move to SQL server to hold data. They cling to old proprietary technology to keep users from being able to move to another software package.