Is anyone getting repeat messages about a bank connection that fails but it is OK?

I appreciate you letting us know about your banking connectivity concern, mhockman9111. I understand the need to efficiently link online banking accounts in QuickBooks Online. Let me provide information to help you rule out error messages in your file

Beforehand, may I know what specific banking institution you want to integrate with QuickBooks? What error message you've received when connecting your bank? You can also share screenshots to help us identify further and have a visual reference on your concern. Any additional information would be much appreciated.

If QuickBooks isn't downloading the latest transactions from your bank, I recommend checking your bank's website if there is ongoing maintenance on their end and ensure everything is working fine.

If everything looks good, I suggest opening your QBO account in private a browser to rule out the possibility of a webpage issue. Sometimes stored cache files can cause interruptions while using our program. To do this, refer to these keyboard shortcuts to open one:

•  Microsoft Edge: Ctrl + Shift + P
• Google Chrome: Ctrl + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox: Ctrl + Shift + P

 You may also consider using other supported browsers to narrow down the issue.

In case you need additional reference, visit this guide to help you rectify errors when connecting banks: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once everything's looking good, you can start reviewing and categorizing them to track your account's balances. This ensures they always match your bank and credit card statements when reconciling.

I'm available anytime in this forum if there's anything else I can further assist you with. Just keep me posted in the comments below. I'm always ready, willing to back you up. Keep safe!

My connection is working.  The problem is that I get a daily email message from Intuit advising me that I have a problem.  Can you stop sending me these emails?  This is a bug in your system.  If you send me an email address, I will forward you all the messages I am getting.  

I'll provide details about the QuickBooks notifications you're receiving, mhockman9111. 

QuickBooks sends emails by default to provide reminders and updates about your account activities, and the option to stop this is unavailable.

Additionally, you may want to check out this article to guide you in recognizing official Intuit correspondence and websites to protect you against security risks: Identify suspicious activity, phishing scams, and potential fraud.

If you have any other bank connectivity concerns or issues regarding email notifications, please don't hesitate to enter a reply below. We're always ready to lend you a hand here in the Community.

You are not understanding the problem.   Your answers do not address the problem.  Your system is erroneously sending my messages.  

@mhockman9111 

What kind of email message? Can you share the screenshot? Click on the camera icon on the menu to insert image here.

My connection is working but I still get this message after I download my transactions.

Check the "Reconnect now" link. It's possible that the link is fake.

Hello! Just wondering if you ever received any clarification on this? Whether it was sent in error or may have been a phishing attempt? I called today after receiving the same email, and was told definitively that the email was not sent by them, that we should simply disregard it. I would think there would be a little more concern if they truly suspected a phishing attempt or a spoofed domain, right? But maybe I am missing something?

Thank you for anything you may have to share!

Ensuring the security of your account is our utmost concern, Admin at IDF.

Fraudulent emails can sometimes be a scheme to get you to share your information. These scams come in different forms but often look pretty convincing.

If you suspect you have received a phishing or spoof email targeting the Intuit brand, it's best to avoid opening the message or clicking on any links until you can verify its legitimacy. You can submit a report to the Intuit Online Security Center for any suspicious activity, phishing scams, and potential fraud.

Furthermore, I recommend checking out this article to help you easily recognize official Intuit correspondence and websites: Receive important email messages from Intuit.

Don't hesitate to post again if you have other questions or concerns with QuickBooks. I'm always around, ready to help. 

Thank you! We did not click on the link, and have spoken to your support a couple of times, but were told simply to ignore the email.

Would you be able to tell me how the initial case from mhockman9111 in December of 2023 was closed? Would you consider the email shared by mhockman9111 a phishing attempt?

It is from your quickbooks.intuit.com domain, and the embedded "Reconnect now" link in the email WE received was to u7445749.ct.sendgrid.net which is registered to Twilio, which your organization uses as part of your infrastructure.

If you do believe it is phishing, I would love ot understand what your plans are to address it, please. If you do not, what caused the email to be sent, please?

It is commendable for being cautious in clicking the links from the emails that you receive, @Admin at IDF.

Please know that we're unable to provide details on why the case of @mhockman9111 was closed back in December 2023, as we do not have access to review a user's cases.

Moreover, QuickBooks automatically sends email notifications regarding changes in a user's QBO account (password, log-in and bank connections). I can confirm that bankconnections@quickbooks.intuit.com from mhockman9111 is a legitimate Intuit email informing the user of the connection issue between their bank and QBO account.

Additionally, if you have received an email from the same QuickBooks email address mentioned above, it indicates a problem between your bank and your QBO account. If this is not the case, please provide a screenshot of the email you received so that we can offer a more precise response and suggest appropriate actions to resolve the issue.

For a complete guide on how to recognize suspicious emails and know legit email addresses from Intuit, you can visit this article:

• Receive important email messages from Intuit
• Recognize and report suspicious emails (Phishing)

Should you require further assistance or have additional questions about Intuit's service email addresses, feel free to reach out to us. We're always here to help.

I am the original poster and have not had the problem recently.  I do not believe it was phishing.  I think it was a bug in Quickbooks but there appears no way to get Quickbooks to look into it.   By raising the question, I thought others might respond that they have a similar problem and then Quickbooks would address it.  I also would sometimes have a problem with a credit card connection that would freeze in update mode.  I could not find a way to cancel the update.   I have not had the problem recently.  

It isn't the experience we want you to have when using online banking inside QuickBooks Online (QBO), @mhockman9111.

You can access your company file using an incognito or private browser to check if this has something to do with the browser you used to manage online banking. Feel free to use these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, check if QuickBooks will still freeze when updating the bank account. If it updates the bank without freezing, it's best to clear your browser's temporary internet files. You'll also want to ensure that your browser is updated. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the issue persists after accessing your company in a secure browser, we recommend contacting our Customer Care Team so they can conduct further investigation to determine the root cause of the problem. For more information, please see this page: QuickBooks Online Support.

Moreover, here's an article to help you reconcile an account after categorizing and matching them inside QuickBooks: Reconcile an account in QuickBooks Online.

The Community team encourages you to comment below if you need further assistance fixing the issue when updating a bank account inside QuickBooks. We'll make sure to be around to extend a helping hand. Keep safe.

Thank you so much, @mhockman9111! This is the first time we have received such an email, and my initial suspicion was that it was simply sent in error. BUT we were told defiinitively by support via phone that [email address removed] is NOT a legit Intuit email address and that Intuit did NOT send us any emails at all on the date in question, hence the mild panic.

Thank you, again!

Thank you for the information! It is a relief to hear this was likely sent in error, not a phishing attempt. Our bank info has not changed, and the connection seems perfectly intact, though. Attached is an image of the email. Thank you!