Issues creating and opening existing invoices using Quickbook Plus Online

Hi benbrou,

I know this hasn't been easy for your business.

As of now, our Product Development Team is still investigating the issue that you're experiencing when creating new transactions in QuickBooks Online. Please know that we're prioritizing this investigation to ensure that this won't happen again so you can feel confident using our software moving forward.

Since you've already contacted our phone/chat supports, we've already added your account information to our notification list. Rest assured, you'll receive email updates once we get this sorted out.

You may also check our articles here if you need some reference in performing your other tasks.

The Community Team always has your back so please don't hesitate to visit us again if you have any other concerns or questions. Stay safe.

Thank you for your reply. I hadn’t heard back so thought I’d reach out to the community. It worked briefly this morning and then quit working again the rest of the day. This is urgent for me as I have clients asking  for their invoices. 

Thanks Ben

I appreciate you for reaching out to the Community and bringing this one to our attention, MTNStays.

This is still an ongoing issue where customers unable to open or create transactions in QuickBooks Online (QBO). Rest assured our engineers are working together for the permanent fix of this issue. As a workaround, we can try using Firefox (customers using Chrome or Edge) to bypass the problem. You can also use the QBO mobile app or QBO Desktop app to open or create transactions.

Since you've already contacted our Customer Support Team, they already added to the list of affected users. Rest assured, you'll receive an email notification once there's an update on this issue.

Visit our QBO Help Articles page for more insights about running your business in your account.

We appreciate your patience in this matter. Please know that I'm only a post away if you have additional questions. Wishing you the best.

Still not working with Firefox and Chrome. No options! Any progress being made?

I recognize the importance of being able to send invoices to your clients, @MTNStays.

I want nothing else but for you to continue with your business. As of now, our engineering team is diligently working to fix this as soon as possible. Rest assured you’ll be notified via email once this issue is taken care of.

In the meantime, you’ll want to use our QuickBooks Online (QBO) Mobile app or Desktop app as suggested by the colleague RCV above. That way, you can create and send invoices to your client.

For future references, you might want to check this link that can guide you on how to personalize your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I appreciate your patience while we’re working to fix this. If there’s anything else I can help you with, you can always leave a reply to this thread. I’ll be around to assist you.Take care.

I am having the same issue as well. unable to create a new invoice or open existing invoices. I have tried everything. 

I click the create invoice button, use the + to create invoice... nothing just no action occurs.

Using Chrome on Win 11.  This issue started today. worked well before.

Hi there. @Dr34mc4tcher35.

I appreciate you for joining this thread and sharing with us your experience in creating invoices in QuickBooks Online (QBO).

There are ways to fix your concern of being unable to create or open existing invoices in the application. This means we can perform browser troubleshooting that eliminates too much cached stored on your computer.

When you return to a website, the browser uses cookies and cache to speed up the loading process. Additionally, this can result in strange behavior that compromises QBO's performance and credibility. Finding the issue is easier when using a private window because no unnecessary files are kept.

To open an incognito window, you can follow these keyboard shortcuts:

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)

Then once you’re done, re-open your QBO and create your invoices in this arrangement. After that, I suggest deleting your browser cache to refresh the system. If the issue persists, I recommend using other supported browsers. This way, we can identify if this is a browser-integrated issue.

When everything is in order, you can refer to this article for detailed instructions on accurately entering invoice payments to maintain your records: Record invoice payments in QuickBooks Online.

If you require any additional help with handling your bills or any QuickBooks-related issues, I'm here to help.

I am also having the same issues...

I was able just a few hours ago to open and create invoices, but ive just logged back on to create a new one and i cant open any existing ones, or create new ones!

I have also not been able to resync my bank account for months now!

Hello there, Stephanie.

Thanks for reaching out and letting us know about your experience with the invoice feature in QuickBooks Online (QBO).

I want to ensure this gets resolved. But before doing so, I'd like to verify if you've performed the troubleshooting steps provided by my colleague above. Also, are you using QuickBooks Online mobile app when creating or opening an invoice? Did you get an error message?

As for your bank account that's not resync for months, can you provide the name of the bank account? Did you also receive an error message when trying to reconnect? Any extra information is much appreciated.

We're looking forward to hearing from you. Have a great day!