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Community Contributor **

ITF-14 AND WAREHOUSE MANAGER APP

Intuit,

I am going to start use Desktop Warehouse Manager APP (v1.3.0.451) with TC20 (US Version). But One thing very confused me. My company has a lot products come with ITF-14 barcode. How to setup my TC20 to work with the app?

 

With TC20 build-in scanner,
When I do pick/receive, if barcode format is ITF-14, TC20 never beep. Just like it never exist. If product with UPC code, will beep. I already turned on interleaved 2of5 setting as Zebra ITF-14 requirement and used DWDemo to test it, TC20 works fine.

 

With a BT scanner connect to TC20,  your app works perfectly.

 

So, your app can not work with TC20 build-in scanner (default setting but turn on interleaved 2of5). How to config it?

 

This is my situation.

14 Comments
QuickBooks Team

Re: ITF-14 AND WAREHOUSE MANAGER APP

Hi it_shws,

 

TC20 is compatible with Warehouse Manager App. You'll want to make sure you've correctly set up your mobile scanner device with the app manager. Let me guide you through how to get around this.

 

To pair your device with QuickBooks company file:

  1. In QuickBooks, click Edit and then Preferences.
  2. Click Items & Inventory. Then, click the Company Preferences tab.
  3. Click Advanced Inventory Settings.
  4. On the Site Operations tab, click Add. QuickBooks gives you a passcode.
  5. On your mobile device, launch the scanner/app, then enter the passcode.
  6. Click Link, then Yes to confirm.
  7. A success message appears indicating that the scanner is now linked to your company file.
  8. Click Next. Then, continue with setting up a pickers.

For more information about using the Warehouse Manager App, please check this handy article: Set up and use Warehouse Manager App

 

Once done, try using the scanner again.

 

You can also read about the scanner FAQ's in this article: Troubleshoot Warehouse Manager App for QuickBooks Desktop Enterprise.

 

You might want to visit our page for future reference: Inventory.

 

Please don't hesitate to reach out anytime if need help with anything else.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Thx 4 quick reply.

Before I am in this situation, I already paired TC20 with my company file and everything is thru with build-in scanner except ITF-14.

With same device, ITF-14 can go thru via a BT scanner to finish picking / receiving.

With same device, ITF-14 do can be decode and tested via DWDemo and other app, like ZELLO.

 

From my opinion,  it looks warehouse manager app directly controls the build-in scanner and ignored ITF-14.

 

BTW,  I do reboot the device to verify this and problem still there.

Moderator

Re: ITF-14 AND WAREHOUSE MANAGER APP

Thanks for getting back, @it_shws.

 

I'd like to make this work for you, however, to isolate this further, we'll need to check this using extra tools. I recommend reaching out to our QuickBooks Merchant Service Center so they can verify why ITF-14 code is being ignored. 

 

I'm sure this will be taken care of. Should you need related articles in the future, please feel free to visit our help site: Help articles for QuickBooks Enterprise Suite.

 

Keep me posted if you need anything else or if you have other questions about the warehouse app. I'll be here to help.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Should you need related articles in the future?

Yes, I do need them. Appreciated your help.

Btw, which one I have to reach out? There are Two different Tel# and 3 different Chat to pick on page QuickBooks Merchant Service Center.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Something else might help you isolate this,

when I turn on "Data Capture Plus" feature in Datawedge (Zebra provided to setup buildin scanner), there is a “barcode" icon hover on screen to help capture barcode. If I use others app, like Zello, it works properly.  When I launch warehouse manager app and to the interface of picking/receiving, it will disappear. 

So, to me, that means warehouse manager bypassed TC20 default  scanner setting and directly control it. No matter how I change the setting. It won't works. Warehouse Manager App ignores ITF-14 barcode in purpose or never implement that decode.

QuickBooks Team

Re: ITF-14 AND WAREHOUSE MANAGER APP

Hi it_shws,

 

Thank you for the detailed information. Since you've already configured your Data Capture Plus and Warehouse Manager Apps, I'd suggest contacting our Merchant Support. This way, we can further investigate your barcode scanner.

 

Here's how to reach them:

  1. Go to https://community.intuit.com/browse/payments-contact-us.
  2. Under QuickBooks Online Payments & Merchant Service Center, choose either call or chat.

Please check this handy article for more information: Troubleshoot Warehouse Manager App for QuickBooks Desktop Enterprise.

 

You can also check our page under Customer Resource Center and then Productivity Tools for more tips and reference: https://quickbooks.intuit.com/enterprise/features/advanced-inventory/barcode-software/.

 

You can always comment anytime if you have other questions.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Spent 4 hrs and shutdown business for 40mins to chat with a "Specialist" to qualify a ticket submit. Without any related knowledge / experience / training, sleepwalking likely, try to dig something at wrong place. Looping ask same question. Even don't know the different between "barcode scan for desktop version" and barcode scan on mobile device".  Actually, opened a webpage on my screen and step by step try to troubleshoot. That page is  https://quickbooks.intuit.com/learn-support/en-us/barcode-scanners/set-up-and-use-warehouse-manager-...

That is Amazing and Un-Expected. So frustrated.

QuickBooks Team

Re: ITF-14 AND WAREHOUSE MANAGER APP

Hello it_shws,

 

I know how it feels to have waited on the line. I've got a chance look around and found out that ITF-14 format isn't supported with QuickBooks. However, you can use the barcode wizard to create barcodes for your items. Let me guide you where you can create the barcode.

  1. Click Edit.
  2. Click Preferences.
  3. Click Items & Inventory, then Company Preferences.
  4. Click Advanced Inventory Settings.
  5. Click the Barcodes tab, then mark the Enable Barcodes box.
  6. Click Open Barcode Wizard. Follow the steps to complete the barcode scanning setup wizard.
  7. Click OK when done.

Please refer to this article for the detailed steps about: Use barcode scanning.

 

Let me know if you need help with anything else.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Thank you for you respond.

Like I clarify above, Warehouse Manager App DO supports ITF-14 via a BlueTooth scanner on TC20. It just can not support via build-in scanner of TC20. Hope it can be implement on next version.

That means I DO NOT need to buy a TC20 that is on your compatible list. Just find any android device (os version 4.4 or later)

 

I knew how to use the wizard. Thank you, but NO. The problem is more that 80% of my inventory only have ITF-14 barcode.  It is impossible to create them. Mostly because of COST, TIME and  COMPLEXIRY for daily running.

QuickBooks Team

Re: ITF-14 AND WAREHOUSE MANAGER APP

Hi @it_shws,

 

I understand how useful it is to have the option to connect and use your ITF-14 barcode scanner with TC20 build-in scanner in QuickBooks. As mentioned by my peer ShiellaGraceA, you can consider using the barcode wizard as an alternative.

 

But I want to let you know that your voice matters and I'm submitting your feedback directly to our engineers. For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.  

 

Please feel free to post any questions you have below. The Community is always here to help out.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Thanks for your help.

Here is something what I found out.

Zebra provide a app called "DataWedge" to let TC20 users control the build-in scanner's setting. For maximized compatibility and flexibility, DataWedge can host multi-profile settings to provide unique demands of other apps. Zebra also have a DEMO for this, called DWDemo. From my opinion, Quickbooks Desktop Warehouse Manager App should follow this path other then bypass.

As a customer and user, I don't know what strategic of your development is but we do lost compatibility, flexibility and getting troubles in this.  ITF-14 format decode is just one of them. There is another feature lacking, KeyStroke Output. It is not that important for me like ITF-14. When I do Picking/Receiving, if barcode is not correct / changed / not on list, I can add a note and that is a good idea. But, in box of "Enter Custom Message", the code will not stroke out if I trigger scanner. Even the device beeped. I have to manually stroke in.  That is not convenience and effect users experience. 

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QuickBooks Team

Re: ITF-14 AND WAREHOUSE MANAGER APP

Hello it_shws,

 

I appreciate you for getting back to us and sharing some information about the Warehouse Manager app. Allow me to lend a hand on this.

 

I know how important to maximize the available resources you have and saving time for you and the business. I'm personally taking note of your requests and suggestions regarding the app supportability via build-in scanner of TC20.

 

For any updates related to the mobile barcode scanners, I recommend bookmarking this support article:

 

Set up and use Warehouse Manager App.

 

I look forward to serving you to the best of my ability. So please be sure to let me know if there's anything else I can help with, and I'll be sure get back to you.

Community Contributor **

Re: ITF-14 AND WAREHOUSE MANAGER APP

Got confirmed from Zebra. 

"This confirms that your application has code which is enabling the laser beam. Your application will override datawedge and datawedge should be disabled if your app is controlling the laser.

My recommendation would be to follow up with Quickbooks. Quickbooks would need to review the code which is enabling the laser and verify if Interleaved 2of5 is enabled and if the length is set 0-55."

Just like I clarify above, Warehouse Manager App directly access build-in scaner and no where to change setting. 

QuickBooks Team

Re: ITF-14 AND WAREHOUSE MANAGER APP

I see how important it is to connect the barcode scanner to QuickBooks, It_shws. 

 

I know you've called in before, however, I still suggest getting in touch with our technical support. An agent has more tools, like screen sharing, which can help you with syncing the scanner. Here's how:

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Select Contact us.
  4. Enter "connecting barcode scanner" in the Ask a question field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist

Please know we're just around if you have other concerns.