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Join nowMy journal entry screen only shows the account column. All the other columns are off in la la land and can't be accessed so I can't make any other journal entries. How do I fix this issue? Not sure how it got changed in the first place.
I'm here to help you resolve this, TPCAccounting.
The issue that you've encountered can be caused by internal (within QuickBooks) or external (file location) factors. Let's perform some basic troubleshooting steps to isolate and fix this. We can start by opening a sample company file to create a journal entry.
Here's how:
If the issue persists, I recommend updating QuickBooks to the latest release. Please follow these steps:
Other than that, you can also run the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.
To verify data:
For rebuild data:
Additionally, you can check out this link for additional reference when preparing your year-end tasks: QuickBooks Desktop Year-End Prep and Resources.
I encourage getting back to us if you need further assistance in managing your journal entries. We always got your back.
This did not help. We've already done this.
This is only happening in the Admin user. The other user has the normal journal entry screen.
I have a screen shot of the issue but it's won't upload here. Is there a way to get this to you so you can see what I'm dealing with?
Thanks getting back to us here, @TPCAccounting.
To verify, on your screen do you see a vertical ellipsis (3 dots) beside the account column? If so, you can drag it to the left. It could be hidden or move accidentally.
Here's how it looks like:
However, if you're not seeing the ellipsis icon I recommend running the QuickBooks File Doctor tool. This helps fix company file issues including unexpected behavior.
Here's how:
Once done, restart your computer and then check your journal entry again. Check out this article for details: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Also, to attach a screenshot, you'll have to tick the Choose File button at the bottom of the Reply page.
Here's a link if you need help with other tasks in QBDT. Just browse for specific topics and look for responses that fit your concern.
Feel welcome to message me if you still have questions or concerns with journal entry. I'm more than happy to answer them for you. Take care and stay safe.
This didn't work. The only column available is the account column. The debit, credit & customer/vendor columns aren't visible. This is only happening on the Admin log in. On the user log in these columns are available. So I don't think it is the QB file. I've attached the document where I did a screen shot of the journal entry screen.
Need serious help!
QB support doesn't have a clue. The lady was going to call my back on Jan 28th and I still haven't heard from her.
Tammy
Thanks for coming back to us, @TPCAccounting. I appreciate you for trying all the suggested steps. I understand that you have already contacted our Customer Care team.
Since it didn't work, I'd recommend contacting us again so we can take a closer look at what's causing this to happen. You can also make a follow up on the open cases you have with us.
For future reference, read through this article to learn more about creating a journal entry in QuickBooks Dekstop.
Feel free to message again if you have other concerns. I'm always around to help.
The Jade didn't give me a case # so there probably isn't an open case. We also don't have a support plan. Is there a number I can call to get this resolved? It is discouraging when Quickbooks can't fix a problem within their software.
Tammy
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.