Live Bookkeeping - tech support help!

Hi there, @Alex1215.

Please be assured that we are aware of your weariness from receiving so many emails on various subjects. Well, allow me to help you right now.

You can report these unusual emails through our Security page. Go to this link: https://security.intuit.com/contact-us.

Another way around is to click the Unsubscribe button at the bottom of your emails, to stop receiving them.

If you have additional questions about QuickBooks Live Bookkeeping, don't hesitate to route back yourself here. We'll be happy to help. Take care and enjoy your day!

I don't think you understood the issue. I am not receiving promotional emails to which I can unsubscribe. I am receiving emails from Live Bookkeeping with the subject matters:" Your bookkeeper might be blocked" or "Your bookkeeper is waiting for your response". These emails are generated by Live Bookkeeping months after I cancelled this terrible service. Why do you recommend that I reach out to them for pricing? Pricing of subscription which I cancelled after the live bookkeeper appeared drunk on the first call? There is no "unsubscribe" option in the emails I am receiving. I received hundreds of these emails over the past few months. There appears to be some sort of technically glitch that triggers for these emails to be generated and sent to me. I already reached out to the customer support at intuit more than dozen times and they opened more than dozen of escalation tickets with Live Bookkeeping. I did not receive a single phone call or an email in response to the escalation. All cases are still pending. How do I make this stop? Who is in charge of the product at Live Bookkeeping and why does this department not respond or have a technical support line of any kind? 

Hi there, Alex1215.

It's very sad to hear what you've gone through with these emails. 

I've already out to our Live Bookkeeping team and forwarded to this thread to them.

At the moment, someone is already reviewing all the cases in your account with regards to the emails that you're still receiving. Having said that, please keep your lines open so they can reach out to you and get this sorted out. 

The Community is always here if you need anything else. 

Still receiving these emails. Still no response from Live Bookkeeping tech support. Still not a single email or a single phone call from tech support. Not a single follow-up to any of the support cases. Received hundreds of glitch emails to date. 

I can’t imagine the hurdle you’ve been through to get a call back from our support concerning the account you canceled, @Alex1215.

This concern is vital to us to get you back to business seamlessly. That said, someone from our dedicated team will review your account cases thoroughly and will update you once we got new information regarding this matter.

Moreover, we'll take note of your experience with our representatives. Thus, we'll take action to improve our way of delivering a resolution to our valued customers.

Stay in touch on how we can assist you further with your QuickBooks-related concerns. I'll ensure you get assistance in no time. Stay safe!

Thank you for your patience as I get back to this thread with information concerning the call back you expected from one of our supports, @Alex1215.

We take accountability for any concern our customers may have with the product. I understand how you wanted to get rid of the numerous emails you had received after canceling the subscription. Having stated that, a member of our specialized team will carefully evaluate your account cases within 2-3 business days and will contact you via email.

In case you might not receive any updates within the stated timeframe, let me know by coming back to the Community or adding your reply to this thread. We will do our best to help this sorted out and provide any updates we may have in our system.

Keep me posted on how we can assist you further with your QuickBooks-related concerns. I'll ensure you get assistance in no time. Stay safe!

Still receiving these emails saying "Your bookkeeper might be blocked". Never received an email or a call from technical support if such thing exists. Never received an email or a call back in response to the numerous tickets. Not a single follow-up to the post here with a solution and the next steps. It has been two months since this post in the community and six months since these emails started and I escalated the matter with Quickbooks via tickets. Who is in charge of technical support of Live Bookkeeping?

@Alex1215   I find it rather odd that there is no phone number or chat, other than for Sales or "Free consultation".    That's beyond frustrating, I'm sure.  

I'm sure you have already tried this, but Maybe you could call the sales number or use the chat and ask someone there if they can direct you in the right direction?  

Sorry for your struggles with this company. 

Good luck. 

Yes I tried this as well. Scheduled a sales call but they could not address the issue on their end and referred me to contact the general support number where I opened yet another ticket to escalate and to which there was no response of any kind. 

That's not cool.  You'd think someone would have ideas.  

Maybe a moderator will step in for the community, here, and help you out.  ((Cross fingers))

They can sometimes get things moving in the right direction, especially where you have reached out to "Support" already, and not gotten any answers. 

@RoseJillB 

@jenop2 

@Bryan_M 

We recognize you've been through an ordeal, Alex.
 

Your experience with a Live Bookkeeper and receiving numerous emails is as unfulfilling to us as it is to you. Please know that your experience does not reflect the level of service we aspire to give.
 

At this time, we have already raised a formal complaint to the QuickBooks Live management team concerning your experience. Rest assured that our dedicated team will thoroughly review your cases, and should be in contact with you within the next couple of business days.
 

We are grateful for your patience in this matter. If anything comes up in the meantime, you can always return to the Community. We're here to help.

JaeAnn, In your post, 3 weeks ago, you assured me that someone will be reaching out to me within the next few business days. 3 weeks later - there has been no contact via email or phone. I am still receiving the glitched emails from Live Bookkeeping. Received 7 emails today. You mentioned that a formal complaint was filed with QuickBooks Live management team. I received no communication from anyone regarding this matter. Who is in charge of the product at Live Bookkeeping, what is the outcome of the filed complaint and why has there been not a single response to dozens of tickets posted with Quickbooks and multiple posts here in the community regarding the technical issue? Not a single response to this matter. 

I am also getting these annoying emails. I also cancelled the service because of poor service from my bookkeeper. 

I've been on the phone with technical support twice since January 2023 when I canceled the bookkeeping service. However, I am still receiving these annoying emails. Fortunately, I only receive them once a month.  I have true empathy for Alex.

I desperately want these emails to stop.  Please help!

I am also getting these annoying emails. I also cancelled the service because of poor service from my bookkeeper. 

I've been on the phone with technical support twice since January 2023 when I canceled the bookkeeping service. However, I am still receiving these annoying emails. Fortunately, I only receive them once a month.  I have true empathy for Alex.

I desperately want these emails to stop.  Please help!

Still receiving these glitched emails. Still not a single email or phone call or a letter of any kind from any Live Bookkeeping Live rep or any type of Quickbooks Customer Support or anyone on a management team as was promised in this chain.  Still looking for a live person responsible for technical issues with Live Bookkeeping. Never received a single response to a dozen of tickets posted and not a single follow-up from any reps in this thread. If this was my business, I would be out of business with how Live Bookkeeping treats customers.